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Music Fan
emmajohnston85
Posts: 1
Registered: ‎04-07-2012
Accepted Solution

spotify has deleted my playlists

Hello,

 

I had several playlists saved in my account - each were with ideas for wedding music, and have just gone into my account and found they've gone! I haven't changed anything and noone else would have access to my account - the only difference I can see is that my account has somehow synced up with facebook (I can see my profile picture in tne corner) without me wanting it to.

 

I'd be really grateful if you could help me get these playlists back!

 

Thanks

 

Emma

Spotify
Rocio
Posts: 361
Registered: ‎01-06-2012

Re: spotify has deleted my playlists

 

Hello Emma, welcome to the Community!

 

It sounds like you might have made a duplicate account via facebook...you should try and sing in on Spotify with you username (emmajohnston85and not with your email address. Your playlists must be there ;)

 

Please let us know if you cannot find them and we will solve the problem for you.

 

Thanks!

 


-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved :)

♬Music is life♬
Music Fan
Scragg
Posts: 1
Registered: ‎05-07-2012

Re: spotify has deleted my playlists

I am having this exact problem. I always signed in with facebook before. Not sure what the issue is now.

Spotify
Rocio
Posts: 361
Registered: ‎01-06-2012

Re: spotify has deleted my playlists

 

 

Hello "Scragg" and welcome to the Community!

 

Have you lost some of your playslists or are they all gone??

 

Everything seems correct on your account. 

 

Thanks!

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved :)

♬Music is life♬
Music Fan
EdLaFave
Posts: 1
Registered: ‎12-07-2012

Re: spotify has deleted my playlists

I too am having the same problem. I logged into Spotify today and all of my playlists were gone. Any help would be greatly appreciated!

 

Thanks,

Ed LaFave

Music Lover
spackmanjackman
Posts: 2
Registered: ‎19-11-2012

Re: spotify has deleted my playlists

Can anyone help me?  I received an error 112 (I think) on my laptop so reinstalled spotify, and now its deleted all the tunes in my playlists.  I pay for a premium subscription so am a bit concerned.  The strange thing is, spotify works fine on my iPhone

Spotify
Rocio
Posts: 361
Registered: ‎01-06-2012

Re: spotify has deleted my playlists

[ Edited ]

Hello spackmanjackman!

 

I just checked your account and you have two actually. It seems you have duplicate accounts at some point so we need you to send a ticket and an agent will contact you: https://www.spotify.com/se/about-us/contact/contact-spotify-support//

 

For now, if you want to see your playlists you have to login with your Spotify credentials not the facebook ones. Then you will see all your playlists there and safe.

 

Thanks!

 

EDIT: your second account has been already deleted so I guess you dont have problems anymore?

 

 

-----------------------------

Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved :)

♬Music is life♬
Music Lover
spackmanjackman
Posts: 2
Registered: ‎19-11-2012

Re: spotify has deleted my playlists

Yeah, seems to have sorted itself out now somehow. Thanks for getting back to me though :)
Music Fan
turnergbt
Posts: 1
Registered: ‎12-02-2013

Re: spotify has deleted my playlists

i forgot to pay my spotify bill so my account has been put onto the free one, now all my playlists are gone please help

Peter
Posts: 45,021
Kudos: 12,319
Solutions: 3,374
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: spotify has deleted my playlists


turnergbt wrote:

i forgot to pay my spotify bill so my account has been put onto the free one, now all my playlists are gone please help


Hey! Welcome to the community :) 

 

Your playlists will be left on your account no matter what subscription plan you are on. Are you sure you are logging into the correct account? It might be a suggestion to try the steps outlined here.

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

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