Help - Android

[TinCanFury]

looks like I'm having the issue too. it's a cell phone but without service so running wifi only.

[davePossum]

Hope, the update doesn't seem to have made a difference. Am I actually paying for this? Other apps seem to manage this, and im talking free app that some random has cooked up in his spare time. It is ridiculous that a team of pain developers can't do this. It looks like deezers library is expanding...

[davePossum]

I'd also like to ask how the customers who are experiencing problems with your service will be compensated for this incompetance? An apology from a forum mod and a still broken update don't really cut it i'm afraid.

[ewan]

The same on my Asus SL101 - a wifi-only tablet. Sucks because I *just* started using Spotify and had every intention of continuing to use it...

[ewan]

... and the new beta has the same problem.

[passsy]

always offline on transformer prime tf201

so i stopped my premium. 

[AdamNicholasB]

I sometimes experience this problem, too. I discovered that logging out, and re-logging in usually solves the problem. If is doesn't, a quick reset of my device*** works everytime. 

Inconvient? Maybe. But, worth quiting the service? Hardly. 

BTW - I've been using the new beta for a couple days, and it appears that Spotify has address this issue - I have not had the "You are Offline" problem pop up once.  

***HTC Evo 3D running Gingerbread

[passsy]

it is impossible to listen to music on the transformer prime. I'm ALWAYS offline. This sucks. I can't use the app, so the premium brings me no feature.

and the spotify - teams doesn't change anything. The don't get in contact to the users with problems. so sad...

[TinCanFury]

most people posting here have been running the beta for a couple days and still have the problem. I've tried the logging in/out thing and rebooting. the only thing that seems to fix it is to kill the application, delete all the data off the SD card and then run again, which is sort of pointless.

[maxh2003]

> a quick reset of my device*** works everytime. ***HTC Evo 3D running Gingerbread

...there is a specific "You Are Offline" problem which occurs with devices that don't have an IMEI, such as wifi-only tablets, that can't be fixed by resetting the device, logging out, uninstalling the app or any of that other stuff.

Any Evo 3D has an IMEI, and therefore has a *different* "You Are Offline" bug, which *can* apparently be fixed by resetting the device/whatever.  For those of us with wifi-only tablets such as my Asus Transformer TF101, that simply doesn't work.

The only thing which makes Spotify work properly offline on a wifi-only Android tablet is plugging in a USB 3G modem and then unplugging it.  This causes an IMEI to be assigned to the tablet, which will then work perfectly with Spotify offline playlists, until the tablet is next rebooted.

So if you have a wifi-only device and can't use my above usb-modem-workaround, I can well see how this would be a quitting-the-service issue.