Help - Android

[puch]

Hi,

I recently had this problem myself. I contacted Spotify via e-mail, and asked for help. They replied after some days, with some tips on how I might be able to fix the problem. In the e-mail, the guy wrote that the Spotify app still don't support Android ICS. Quote: "Although the Spotify application may occasionally work well on your device, it is not one that we currently support (android ICS)."

I was kind of shocked to hear this. Even though only about 3 per cent of Android devices use ICS (according to Wikipedia), ICS have been around for quite a while now. The number of devices using it will of course rise quickly in the next months.

Anyways, here are the steps that worked for me:

1. Open Spotify in your device
2. Go to "More" » "Settings" and select "Clear saved data"
3. Close Spotify and uninstall it from your device: "Settings" » "Application" » "Manage applications" and then choose Spotify and press "Uninstall".
4. Install Spotify once again through the Android Market or by visitingm.spotify.com in your device's web browser.

I had already tried to reinstall the app, but without clearing my data. I suppose that might be a key in this problem.

[Zulthar]

That first step is a pretty big one, considering the major issue is that Spotify crashes as soon as you start it, leaving you no time to enter settings.

[puch]

That's what I though too. But if you delete the app first, then reinstall it, you can delete the saved data on the log-in screen (which doesn't crash, afaik). Then reinstall the app again, and it should work (did for me at least). 

[vh]

Didn't work for me. I've also gotten the mail from Spotify that currently they don't support my device (galaxy S2/ics). So they've given up. Of course they waited until the day after charging my account for another month of premium telling me this. Unfortunately for me that means bye bye Spotify in about 29 days. The **bleep**ty thing is that Wimp, that works fine on my device, has a UI that needs a lot of improvement when it comes to classical music, so now I don't know what to do.

[karmasparks]

This has been driving me mad too. At first I was able to get around it by just deleting any new playlists I'd made on my pc version of spotify and then trying again and again to wipe the cache in the app. The last time this didn't work so I repeated the same steps a few times before trying an uninstall. That didn't work either.

What finally worked was (likely in addition to the steps above), logging out and logging in again.

This and the lack of folder support in android has gotten me to the point where I am ready to jump ship as soon as I find a decent alternative. I used to preach to anyone who would listen about how amazing spotify was but lately I've found it more and more challenging to use.

[vh]

Alas, it has become pure garbage. :smileysad:

[andrer · Accepted solution]

This worked for me on my Galaxy Nexus:

1.) Set your phone in airplane mode.

2.) Start Spotify and log out. The app should stop instantly.

3.) Start Spotify again and you'll be greeted with the login screen. Open the options menu and do a "Full Reset of Spotify".

4.) Bring the phone out of airplane mode and login.

[vh]

No change for me unfortunately. 

[izb]

I use an HTC Desire S, which is not android ICS, and it still crashes on startup.

[SteveBrammer]

The problem with too many playlists is not related to ICS and affects all versions of Android running on all handsets.