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Music Fan
Vikenas
Posts: 1
Registered: ‎08-03-2012

Can play songs on my computer but not the phone!

Can play  songs on my computer but not the phone  (For exemple JohnLennon's Imagine I have spotify premium and Samsung galaxy S2.

Does anyone know why??

Gig Goer
Brewtus
Posts: 3
Registered: ‎08-03-2012

Re: Can play songs on my computer but not the phone!

I am having the same problem.

 

I synced playlists from my desktop to my HTC Thunderbolt.  Some of the songs in the playlists are not available.

 

Spotify Mobile App says to add Local Files by making the playlist available offline.  I did that.

 

Still can't play the song(s), even though the song physically resides on my desktop.

 

I'm glad I tried out the 30 day trial before purchasing the Premium service.

Music Lover
WNCmountaingirl
Posts: 2
Registered: ‎10-03-2012

Re: Can play songs on my computer but not the phone!

[ Edited ]

I found that if I had starred any songs then I had trouble with offline mode - so try unstarring ALL starred songs and sync again and see what happens...Hope it helps...worked for me...Also I assume you synced all the playlists you wantedto listen to for offline mode?? I know this sounds DUMB but I didn't realize I had to manually sync and kept looking on cell app for a sync button but then thru forums found I had to open spotify on my puter AND my cell and sync was on puter NOT my phone - (left list look for device and click and then click sync button on puter)..had no clue since no real directions on HOW to sync if your new to this kind of thing....Thank goodness for forums !!  lol...

Spotify
David
Posts: 3,649
Registered: ‎19-01-2012

Re: Can play songs on my computer but not the phone!

[ Edited ]

The process you might need to go through is described here

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Spotify
Gig Goer
Brewtus
Posts: 3
Registered: ‎08-03-2012

Re: Can play songs on my computer but not the phone!

David,

 

I've read that set of instructions numerous times.  And yet I still encounter the same problem.

 

I think you may want to adjust that page until your Spotify Application for Android is fixed.  So far it has not come close to being marvelous.

Spotify
David
Posts: 3,649
Registered: ‎19-01-2012

Re: Can play songs on my computer but not the phone!

[ Edited ]

Brewtus - Think I discovered what the issue might have been here. You had a duplicate account, which your Facebook was connected to. I've deleted this now. When logging in, ensure that you are using your "mdemer" username on both devices. Hopefully, that should get your Android working correctly with Spotify.

Another thing you may want to do is ensure that the SD card is set up correctly -

1. Open Spotify in your mobile
2. Go to “More”, “Settings” and select “Clear saved data”
3. Press More and then Log Out
4. While at the login screen, press the hardware Menu key and select SD Location
5. Enter the path to a folder on the SD card
6. Finding the exact path to your SD card can be done with a file manager, and can differ between phones.
On the Samsung Galaxy S, for example, you should use: /mnt/sdcard/external_sd

Spotify will then store tracks in this folder:/mnt/sdcard/external_sd/Android/Data/com.spotify.mobile.android.ui

 

You may need to resync any offline playlists you have after following these steps, however.

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Spotify
Gig Goer
Brewtus
Posts: 3
Registered: ‎08-03-2012

Re: Can play songs on my computer but not the phone!

[ Edited ]

David,

 

I am still experiencing the same problems after trying your latest recommendation.

 

First I uninstalled Spotify and restarted my phone.

I downloaded Spotify again and logged in as mdemer

I cleared saved data

Logged out

Using Astro on my phone (HTC Thunderbolt) I went to /mnt/sdcard/Android/data/

I was able to find the com.spotify.android.ui folder

At the login screen I set SD location to /mnt/sdcard

 

Then on my computer, I de-starred all of my songs.

Deleted my current playlists

Re-created the same playlists

I right clicked each playlist and chose Available Offline

 

Still the same results -- some songs that physically reside on my hard drive are not being copied to my phone.

 

Any ideas?

Festival Fanatic
csparks75
Posts: 8
Registered: ‎09-08-2012

Re: Can play songs on my computer but not the phone!

I have had this same issue ever since I signed up for Spotify.  I am a premium user, and there seems to be no whyme or reason to the problem.  I have taken a song that did not play, removed it from the playlist, then re-added it and it will play.  However, this is not a viable solution for all of the tracks that refuse to play as there are many.

 

Please let me know if there are any logs I can gather and send that may help figure this out, it's getting severly annoying.

Festival Fanatic
csparks75
Posts: 8
Registered: ‎09-08-2012

Re: Can play songs on my computer but not the phone!

Nice, two weeks without so much as a peep from support.  this is a real issue being experienced by paying customers....guess you would rather I pay Rhapsody?

 

Please respond ASAP.

Music Lover
intoadaze
Posts: 2
Registered: ‎25-01-2013

Re: Can play songs on my computer but not the phone!

This is the main reason why I just stayed with Free Account. All the music plays on my computer, but when I go to my phone, lets' say, "Hip Hop" playlist, there are some tracks bolded in black and some plain grey. Those grey ones I cannot play on my phone but yes on my computer.

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