Help - Android

[Sam]

ZtriDer - Are you sure this is the new preview version of the app as Neo-x mentioned? It doesn't look like it. I am sorry if I'm mistaken, I'm finding it hard to replicate the problem in the office.

Xboxgirl - Are you getting the same issue when connected to a WiFi connection? Could also try what I mentioned to ZtriDer above, and log out of your Android, change the password on our website, then log in with your username 'xboxgirl' and this new password. It does seem strange, but it does sometimes work.

[ZtriDer]

Im using the verson you get from android marked. 

[Sam]

The preview version isn't available in the Android market just yet. You can get it from here (on your mobile phones internet browser): https://www.spotify.com/download/previews/

[Johnburgertoast]

I've had the same issues on my xoom. The beta app was working great, but now offline every time I log in. This is a MAJOR issue and the ONLY thing keeping me from LEAVING rhapsody. At least their app works.

[fredhoffmann3 · Accepted solution]

This fixed my problem as well.  The past two days I noticed that none of my streaming playlists were working.  I logged out of Android, changed password on here and I was back in business.

Thanks so much!  LOVE SPOTIFY!

[Sam]

Johnburgertoast - Did you try the password change that I mentioned?

[coolbird36]

I've had the same problem, I tried changing my password which works on my laptop but my phone keeps my old password? Constantly says I'm offline (not in offline mode) and won't sync my playlists or let me search for new songs.

[jeskutz]

I too am having the same issue.  I tried downloading the "preview" version, I tried logging in to the website, changing my password, then logging out.  Doesn't matter.  No matter what I try I cannot get my playlists to sync offline on my Android tablet.  Without this functionality, I will be cancelling my service.  I need this offline mode to sync my playlists so I can play my music for yoga classes that I teach.  I heard someone say there's another subscription music service out there: Rahpsody?  I think I'm trying that.  Maybe they have apps that actually work.  I also have significant problems with my phone's app, but at least that will sync my music and correclty go into Offline and Online mode.

[dirbinhas]

I had the same syncing issues with the normal, play store version of the app.  When I first downloaded the preview version and installed it, I logged in using my email address.  It seemed to log me in fine, and said I had a 48 hour trial, but would still not sync my playlists.  

Then, I logged out and logged back in with my username instead of email address, and saw the names of my playlists, but no songs in them.  There is an option to download playlists, but choosing that does nothing, other than putting a progress bar that goes nowhere in my notification tray.  I assume I cannot download playlists, since I'm not a premium subscriber, but I refuse to upgrade if I can't be sure it will work.

My phone is a Galaxy Nexus.

[Johnburgertoast]

I did. I noticed that I never seem to have the problem when I'm logged in to Spotify on my laptop and my Xoom is recognized by the Spotify program. Whenever my laptop is off or I exit Spotify on computer I have the problem. It doesn't seem to matter whether I'm using the preview app or the app from the Google Play Store.