Help - Android

[Richard]

I'll try and help you guys as best I can. It might be a bit confusing if you've all got seperate issues, but I'll try to make it clear.

anderseson - some keyboard apps (Swiftkey, for example) add an extra space at the end of the username for some reason which causes this data usage pop-up. Try removing the space, or the app.

veroblues - when did you last reinstall the app? It sounds like something in the cache might be wrong. Clearing it should help.

oemj - Which phone are you using? And are you using the standard app or the new Preview version. I'd recommend trying to use whichever one you're currently not.

[oemj]

I am using a samsung galaxy II and the standard spotify application. I will try to use the preview version to see if it makes any difference. I will reply when I know if it works or not.

[oemj]

The preview version worked :)
Thanks for the help  Richard :)

[anderseson]

Ok... What I can see, there is nothing extra keyboard installed. Maybe this could have something to do with the last Android update, ICS. However, I´ve tried to paste my usernamne/password with the same result.

[Richard]

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anderseson wrote:

Ok... What I can see, there is nothing extra keyboard installed. Maybe this could have something to do with the last Android update, ICS. However, I´ve tried to paste my usernamne/password with the same result.

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That's strange then. Are you signing in with your username or with your Facebook details? It looks like you've ended up wtih two accounts (one created through Spotify, the other through Facebook).

[anderseson]

I´m always signing in, with my Spotify details. I´ve never use my FB account. But if I do that, I don´t got any playlist at all?!

Any solutions?

[Richard]

Ok, I've deleted that duplicate account just to be safe.

If you're still getting the data usage warning, please let me know which versions of the Android/iOS app you're using. There's been a few new releases lately, so we need to make sure you're all up to date.

[thenewguy]

When I try and log in on my EVO 3D it gives me a warning that "Spotify Mobile consumes large amounts of data..." Well when I click ok to accept this warning it goes away then pops right back up. I clicked it about 30 times and gave up, it never let me passed the login screen. I uninstalled it and reinstalled it to no prevail.

[Richard]

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thenewguy wrote:

When I try and log in on my EVO 3D it gives me a warning that "Spotify Mobile consumes large amounts of data..." Well when I click ok to accept this warning it goes away then pops right back up. I clicked it about 30 times and gave up, it never let me passed the login screen. I uninstalled it and reinstalled it to no prevail.

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As above, I'd check for the extra space at the end of your username first. Got any keyboard apps installed?

[anderseson]

I don´t know what You did, but now it is working!! Thanks!! :smileyhappy: