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Music Lover
puma_tauchman
Posts: 2
Registered: ‎11-05-2012

Re: Can't get pass login screen

Hi peeps!

 

I can't log in on Spotify on my android, although I can on fb and on my pc with the same username and password.

It just says: Login failed, The username or password is incorrect

 

I have reinstalled everything and I don't have any apps on for helping me to type it all that creates any extra space.

I have even changed the password on fb. Nothing helps.

 

What do I do? My head aches after trying to make it work for the past 2 days.

 

Puma

Community Manager
Meredith
Posts: 5,362
Registered: ‎20-01-2012

Re: Can't get pass login screen

Hey puma_tauchman- Have you tried the Android Preview that licenced posted above:  http://www.spotify.com/download/previews/

 

Your account is fine on our end. Does your Facebook password include any special characters? You might want to try changing it to something short and simple for the time being. 

Music Lover
puma_tauchman
Posts: 2
Registered: ‎11-05-2012

Re: Can't get pass login screen

Done & done...

 

Still doesn't work. :(

Moderator
Richard
Posts: 4,328
Registered: ‎19-01-2012

Re: Can't get pass login screen

Ok, we'll look into this further for you and let you know when we've got an update.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Moderator
Richard
Posts: 4,328
Registered: ‎19-01-2012

Re: Can't get pass login screen

Hey all, we've made a few changes to things now. Could you please let us know if you're still having issues logging in or not?

 

News either way would be great.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
Music Lover
Hoksnes
Posts: 2
Registered: ‎25-05-2012

Re: Can't get pass login screen

I can't log on my spotify account on android ( samsung galaxy s2). I can log on when im offline, but as soon as i go online i get thrown out. My friend tried to log into his account on my phone and it worked. 

Iv checked if there is space behind my accout name or password and there isnt.

What can i do to get this fixed. Its really anoying. 

Community Legend
licenced
Posts: 1,612
Registered: ‎11-02-2012

Re: Can't get pass login screen

Are you running the preview release: http://www.spotify.com/download/previews/ ?
----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Music Lover
Hoksnes
Posts: 2
Registered: ‎25-05-2012

Re: Can't get pass login screen

I downloaded the only spotify app there was on the app store.

Community Legend
licenced
Posts: 1,612
Registered: ‎11-02-2012

Re: Can't get pass login screen

The preview release isn't in the Play store yet. Give it a try using the link in my last post
----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Music Fan
miss_scissorhan
Posts: 1
Registered: ‎28-05-2012

Re: Can't get pass login screen

I'm having the same problem as the OP. Putting the correct login details in but the login screen just stays on and doesn't log in.

 

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