Showing results for 
Search instead for 
Do you mean 
Reply
Music Lover
RebeccaDJ
Posts: 2
Registered: ‎26-02-2013
Accepted Solution

HTC Desire C, Android 4.0.3 - App won't start

Hi,

 

I'm using Android Ice Cream Sandwich 4.0.3 on my HTC phone.

 

I've had spotify on it working fine for a couple of months but recently I sent it off to get the screen fixed. They obviously wiped all the data and apps and stuff which I knew they would but when I re-installed spotify through the Play Store I found a problem with it. It didn't come up to log in, and straight away it cam up as a white screen with just 'spotify' at the top but nothing else.

 

I've followed the instructions on the troubleshooting page for android but that did nothing. I've uninstalled and reinstalled about 10 times, switching the phone off in between each time and taking the battery out. It's exactly the same every time.

 

Personally getting really annoyed and thinking about cancelling my subscription if this isn't sorted soon, haha I'm not wasting my money on something that doesn't work lol!

Liam
Posts: 4,396
Topics: 138
Kudos: 1,504
Ideas: 16
Solutions: 447
Registered: ‎10-04-2012
I'm a Community Rock Star

Re: HTC Desire C, Android 4.0.3 - App won't start

Hi, I believe this error occurs when you don't have an SD Card inserted but your device can have an SD card :)

Posted by Liam, Please give Kudos
Moderator
Moderator
Sam
Posts: 4,985
Registered: ‎19-01-2012

Re: HTC Desire C, Android 4.0.3 - App won't start

RebeccaDJ - Liam's right, if you could try adding an SD card, it should get it running.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
Music Lover
RebeccaDJ
Posts: 2
Registered: ‎26-02-2013

Re: HTC Desire C, Android 4.0.3 - App won't start

Aww great guys thanks for your help! :D

Liam
Posts: 4,396
Topics: 138
Kudos: 1,504
Ideas: 16
Solutions: 447
Registered: ‎10-04-2012
I'm a Community Rock Star

Re: HTC Desire C, Android 4.0.3 - App won't start

No worries :-)
Posted by Liam, Please give Kudos
Gig Goer
Meach5
Posts: 3
Registered: ‎19-02-2014

Re: HTC Desire C, Android 4.0.3 - App won't start

I have tried multiple times to download Spotify Free to my Galaxy S4. When trying to play a song, I get the first note then nothing. Same for the next song and the next. I've rebooted, uninstalled, reinstalled, shut down....help!
Peter
Posts: 43,019
Kudos: 11,846
Solutions: 3,262
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: HTC Desire C, Android 4.0.3 - App won't start

@Meach5 - Does the track continue to play in Spotify but with no sound or does playback actually stop?

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Gig Goer
Meach5
Posts: 3
Registered: ‎19-02-2014

Re: HTC Desire C, Android 4.0.3 - App won't start

Track continues to play. I get no sound. 

Peter
Posts: 43,019
Kudos: 11,846
Solutions: 3,262
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: HTC Desire C, Android 4.0.3 - App won't start

Do you have any audio effects or equalizers running? What happens if you disable gapless playback and crossfade in the settings as well as changing the streaming quality?

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Gig Goer
Meach5
Posts: 3
Registered: ‎19-02-2014

Re: HTC Desire C, Android 4.0.3 - App won't start

Yes, I had Equalizer for Android downloaded. Uninstalled  it and it now works great! Thank you very much !!

Announcements


Want to be a Rock Star?
Read about our Rock Star Program.
If you'd like to join, please make sure you read the attached pdf file and fill out this form:
Please log in (or register) to see the link.

Did you know?


More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.