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Community Legend
licenced
Posts: 1,612
Registered: ‎11-02-2012

Re: Is my phone compatible with Spotify?


anitadavidson wrote:
I have the Galaxy SII and have had no such issues. Have you checked out the help section of the site? Sorry to sound obvious.

Fortunately the SII is a supported phone. For the rest of us there is an issue. It's not about checking the help section - if it says anything it's either 'your phone is unsupported' or 'have you tried uninstalling and reinstalling'. Not much good

----------------
Listening on Windows, Android and Sonos. Tweeting it at @davelicence
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waaaghzag
Posts: 6
Registered: ‎19-03-2012

Re: Is my phone compatible with Spotify?

[ Edited ]

Richard

(Spotify forum moderator)

 

What I want to know is why on Google Play (formerly Android Market) it says my phone is compatible which therefore displays Spotify in the search results and allows me to install it in the first place. Other apps on the market that are not compatible will not appear in search results and will not allow me to install them. If I find those apps on https://play.google.com/store/apps (formerly https://market.android.com/) and click install it will list all of my phones/devices and the incompatible ones cannot be selected from the drop down menu.

 

Why has Spotify not set their Google Play page properly to indicate to users that their device is not compatible? 

 

Quote:

 

"thebruce44

 

Re: Is my phone compatible with Spotify?
15-02-2012 04:12 PM
With how long ICS dev info has been out there, its amazing how poorly equipped Spotify was for this update.
And guess what, its a paid app that says it works on my Galaxy Nexus. Unacceptable."

 

I couldn't have said it better myself.

 

I can't believe I've paid for this service and I can't use it. Without any answer saying when an update to address compatibility is going to be available, and since the last weeks problem arising where I cannot even open the Spotify client on my Samsung Galaxy Nexus (ICS, Android version 4.0.2), I am going to be asking for a refund of the last months membership and cancellation of future membership. I'm sure I am not the only customer feeling so enraged by recent events.

 

 

Recent related threads:

Android client update (unofficial info) (ICS) - http://community.spotify.com/t5/Mobile-Android/Android-client-update-unofficial-info-ICS/td-p/21007

Spotify app exits directly after login, on ICS - http://community.spotify.com/t5/Mobile-Android/Spotify-app-exits-directly-after-login-on-ICS/td-p/21...

Ice Cream Sandwich on Samsung Galaxy S II - http://community.spotify.com/t5/Mobile-Android/Ice-Cream-Sandwich-on-Samsung-Galaxy-S-II/td-p/18647

 

Another note to make is how unprofessional and laid back the Spotify employees are that are mentioned in that first related thread while talking about their Android client; it is ridiculous.

 

 

Richard Thomas

Waaaghzag

A.K.A. - A very angry customer!

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waaaghzag
Posts: 6
Registered: ‎19-03-2012

Re: Is my phone compatible with Spotify?

[ Edited ]

This is to expand on my previous post and demonstrate what I mean about a Google Play (Android Market) page being set up correctly. I took the following screenshots using my Samsung Galaxy Nexus (Android 4.0.2) while viewing The Sims 3 and Spotify on Google Play.

 

2012 - 1.png

 

Notice in the above image it has a message prompting me that my device is incompatible and the purchase/install button has been removed. One of the few time we can say EA did something right :P

 

2012 - 2.png

 

The above image is of the Spotify page using the device. Notice Spotify have not indicated that the device is incompatible and therefore Google allow the app to be downloaded.

Gig Goer
uuvalette
Posts: 3
Registered: ‎21-03-2012

Re: Is my phone compatible with Spotify?

[ Edited ]

Spotify app is Not working for Galaxy S II with android 4.0. It crashes 10secs after opening the app, and running it in online mode.

All newer devieces will get updated to 4.0 eventually, and most new devieces released will be running this, so a 4.0 compitable build should be your top priority! (not to mention all the features it lacks that havent been implementet that the iPhone has yet, and all other feature bugs that are present in todays version)

Gig Goer
schreibe
Posts: 4
Registered: ‎19-03-2012

Re: Is my phone compatible with Spotify?

Hi,

 

i have the same problem.  So i looked at the phone logs with adb logcat and found following:

 

D/dalvikvm( 1443): GC_CONCURRENT freed 2168K, 18% free 10614K/12871K, paused 2ms+3ms
I/dalvikvm( 1443): JNI ERROR (app bug): accessed deleted global reference 0x1d200362
E/dalvikvm( 1443): VM aborting
I/WindowManager(  151): WIN DEATH: Window{416451b8 com.spotify.mobile.android.ui/com.spotify.mobile.android.ui.Launcher paused=false}
I/ActivityManager(  151): Process com.spotify.mobile.android.ui (pid 1443) has died.
W/ActivityManager(  151): Scheduling restart of crashed service com.spotify.mobile.android.ui/com.spotify.mobile.android.service.LocalService in 5000ms
W/ActivityManager(  151): Force removing ActivityRecord{41634c18 com.spotify.mobile.android.ui/.Launcher}: app died, no saved state

 i googled for

JNI ERROR (app bug): accessed deleted global reference

  and found following Artikel:

 

http://android-developers.blogspot.de/2011/11/jni-local-reference-changes-in-ics.html

 

There you are and the reason for our Problem: 

 

In previous releases of Android, we didn’t use indirect handles; we used direct pointers. This didn’t seem like a problem as long as we didn’t have a garbage collector that moves objects, but it let you write buggy code that still seemed to work. In Ice Cream Sandwich, even though we haven't yet implemented such a garbage collector, we've moved to indirect references so you can start detecting bugs in your native code.

 

I send an support request to spotify and ask when they will fix this bug. Hope soon....

 

Greeting

 

Manfred

Concert VIP
waaaghzag
Posts: 6
Registered: ‎19-03-2012

Re: Is my phone compatible with Spotify?

I just can't believe that someone in the community using a simple log tool and Google is identifying this bug for Spotify......

 

I mean no offence by the way; you've done a great job. But why they haven't fixed this yet when you've identified the problem so easily is beyond me. 

Bedroom Songwriter
Brainfish
Posts: 22
Registered: ‎24-02-2012

Re: Is my phone compatible with Spotify?

"it let you write buggy code that still seemed to work"

 

Maybe they took that as an instruction :)

 

Anyway, as of yesterday my Galaxy S II is officially on ICS with 3 in the UK. So the roll outs have started. Funny how all the other developers had access to ICS to update their software in preperation for this. Even the source code has been released by Samsung.

 

 

Local Talent
rferrett
Posts: 71
Registered: ‎17-02-2012

Re: Is my phone compatible with Spotify?

"funny how all the other developers had access to ICS to update their software in preperation for this"

 

It is almost like spotify just don't give a flying (proverbial) about Android users.....

 

Oh wait that is obviously exactly what the problem is.

Music Lover
Dr_Jefferson
Posts: 3
Registered: ‎31-03-2012

Re: Is my phone compatible with Spotify?

[ Edited ]

I just got my HTC One X (android 4.0.3 + sense 4) in, but spotify keeps freezing after about one minute. when you start a song it keeps playing, but you can't use the app anymore after the one minute (so also no next/previous song and volume). It's probably because it's new, but I thought I should mention it because It seems the One X is not campatible (for now).

Community Legend
licenced
Posts: 1,612
Registered: ‎11-02-2012

Re: Is my phone compatible with Spotify?


Dr_Jefferson wrote:

I just got my HTC One X (android 4.0.3 + sense 4) in, but spotify keeps freezing after about one minute. when you start a song it keeps playing, but you can't use the app anymore after the one minute (so also no next/previous song and volume). It's probably because it's new, but I thought I should mention it because It seems the One X is not campatible (for now).


Unfortunately Spotify is not properly compatible with Android 4. I know!! See here:

http://community.spotify.com/t5/Spotify-Ideas/Spotify-needs-to-support-Android-3-Honeycomb-Android-4...

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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
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