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FAQs
Please see below the most popular frequently asked questions.
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Ongoing Issues
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Help categories
- Basic view
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Visit our FAQ
Check the most Frequently Asked Questions before posting. Also includes help on using the Community.
- Email Verification FAQ
- How can I perform a clean reinstall of the app?
- How do I reset my password?
- I created a new account. Can I transfer my playlists, saved music and followers?
- How do I become a Spotify Beta tester?
- How do I use the equalizer?
- Why does Spotify keep pausing / why does the music stop?
- How do I change my country settings?
- How do I toggle Shuffle on or off?
- How do I close (delete) my Spotify Account?
- How can I connect Spotify to Last.fm?
- I want to disconnect Facebook from my Spotify
- How to fix the "Can't play the current track" error message?
- How does Spotify Radio work?
- Local Files
Featured Topics
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You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their…
Luan / Spotify Star/ 2 days ago in Your LibraryWatch and Listen: Introducing music videos on Spotify
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with…
Luan / Spotify Star/ 35 days ago in Your LibraryDesktop: Jam now available
Spotify is bringing Jam to the desktop app! 🥳 🖥️ 💻 Now you can start or join a listening party with your friends, family,…
MattSuda / Spotify Star/ 35 days ago in Desktop (Windows)Spotify Takes Listening With Friends to Another Level with Jam
...ou can start a Jam only on public playlists such as RapCaviar, Hot Country, Today's Top Hits, or your own playlists. How to join a Jam? …
MateusM / Spotify Star/ 205 days ago in Your LibraryiOS Local Files: Easier import with the Files app
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not…
MattSuda / Spotify Star/ 207 days ago in iOS (iPhone, iPad)New and Improved Android Widget
Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new…
Amayy / Spotify Star/ 282 days ago in AndroidDesktop: New "Now Playing View" sidebar
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your…
MattSuda / Spotify Star/ 298 days ago in Desktop (Windows)Desktop: New Your Library sidebar
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes…
MattSuda / Spotify Star/ 356 days ago in Your LibraryIntroducing Smart Shuffle!
Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created…
Joan / Moderator/ 1 year ago in Your LibraryHow can I update my Accessibility settings?
Hey everyone, The Spotify app is compatible with the accessibility settings on various devices. You can update how you experience Spotify by…
New Feature To Try On Desktop: Quick Search Shortcuts
Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to…
dinomight / Spotify Star/ 1 year ago in Content QuestionsLocal files sync and discovery on iOS
Enjoy the audio files legally stored on your device in the app along with the rest of your Spotify library! You can either sync them from your…
MateusM / Spotify Star/ 1 year ago in FAQs