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Concert Regular
Nattie098
Posts: 4
Registered: ‎28-04-2012

Music won't play?

My spotify account won't play my music on both my Windows and android. I have the free version of Spotify.

When I try to play it on my Windows, I can click on the song, but it just never starts. I have re-installed the updated version of Spotify and still nothing works.

When I try to play music on my android, the songs are grayed out and when I try to click on one a window pops up saying "Streaming is only available to Premium subscribers" what does that mean? It also says to "Sync from Computer" but I have the same playlists on my computer and android, so I don't know what that means.

Please help,

Natalie

Community Legend
licenced
Posts: 1,612
Registered: ‎11-02-2012

Re: Music won't play?

For the Android question it means what it says - streaming and downloading to mobile is only available to Premium (£10/$10/€10 a month)

 

Dave

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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Concert Regular
Nattie098
Posts: 4
Registered: ‎28-04-2012

Re: Music won't play?

So I can't have spotify on my phone at all without paying?

Concert VIP
mi1ez
Posts: 6
Registered: ‎10-04-2012

Re: Music won't play?

No, it's meant to be one of the main draws of the premium account.

Spotify
David
Posts: 3,649
Registered: ‎19-01-2012

Re: Music won't play?

Natalie,

Could you tell us what version of the Windows Operating System you are using?
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Music Fan
Tara9822
Posts: 1
Registered: ‎02-05-2012

Re: Music won't play?

I have a mytouch 3g I have no credit/debit cards,no PayPal, nothing...how ever I do have a money order i just ft could I use that? It says I have to use some kind of collateral to get the 30 day trial.
Moderator
Moderator
Sam
Posts: 4,987
Registered: ‎19-01-2012

Re: Music won't play?

Tara9822 - Payment details will be needed to activate the free 30 day Premium trial, I'm afraid. You just need to cancel it at any time within those 30 days and we won't charge you a penny.
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Music Fan
mrbingo
Posts: 1
Registered: ‎02-05-2012

Re: Music won't play?

You have to have a premium accoutn to listen on the Android? Why can't it have an ad version? OK unistalled.

Community Legend
licenced
Posts: 1,612
Registered: ‎11-02-2012

Re: Music won't play?

Because listening on mobile devices is one of the key features of Premium.
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Music Fan
bmhardin
Posts: 1
Registered: ‎17-09-2012

Re: Music won't play?

I have spotify loaded on my PC at work and for some reason it just started acting up today. When I open the program it doesn't;t allow me the option to play, play is grayed out-

 

I have the free version but I thought you could play as much music as you wanted?

 

Is there a new version or something I need to download to continue listening?

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