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Music Fan
amy_sf
Posts: 1
Registered: ‎28-06-2012

My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)

I am a premium member in order to listen to spotify on my phone and the offline playslists are a big part of why i pay.  I will download some playlists and then the next day open up spotify on my phone and they are no longer there in the "downloaded playlists" section and they aren't available offline.

 

is anyone else experiencing this? its incredibly frustrating. I downloaded a bunch for a car camping trip where i knew i wouldn't have connection and they lasted about six hours before disappearing.

 

Thanks!

Music Lover
Cmhunt
Posts: 2
Registered: ‎29-06-2012

Re: My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)

Same issue on One X. I have two downloaded playlists which stay downloaded and two which keep disappearing. The two which stay are my oldest two. No solution found for the other two though
Community Legend
licenced
Posts: 1,612
Registered: ‎11-02-2012

Re: My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)

I also have a one X but don't have thus issue so its not the phone specifically

Have you tried following the troubleshooting instructions in PerBonomi's sticky thread at the top of this forum?
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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Music Fan
jaswil
Posts: 1
Registered: ‎10-07-2012

Re: My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)

I have a one x on premium but also have the same issue. Please help as its one of the main reasons for having premium.
Community Legend
licenced
Posts: 1,612
Registered: ‎11-02-2012

Re: My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)


jaswil wrote:
I have a one x on premium but also have the same issue. Please help as its one of the main reasons for having premium.

Question is the same ... have you tried following the steps in PerBonomi's sticky thread at the top of this forum? See here: http://community.spotify.com/t5/Mobile-Android/Trouble-with-the-latest-release-Let-us-know/td-p/8636...

If none of the steps in the first post work, then post back with a detailed description using the template in that same thread ...

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Listening on Windows, Android and Sonos. Tweeting it at @davelicence
Gig Goer
onkelberry
Posts: 3
Registered: ‎10-07-2012

Re: My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)

Providing according to template on this subject, occuring for me since last update. I have Galaxy Xcover but found two others at work with same issues, both on Galaxy SII. Have tried repeating

 

Description

The songs I download do not stay downloaded and sometimes when attempting to download the lists "freeze up" and stop downloading. Once a list is downloaded it can magically disappear from downloaded files in an hour or two.


A more detailed description, using numbered steps

First, I updated my software on my workcell (Samsung Galaxy Xcover) and all seemed well. I downloaded 2 playlists for offline use. Going to work day 2 no lists were available offline. Tried downloading again. Lists froze up and did not download more than a few songs. Songs i listened to did however become available offline. 

 

Going to work day 3, no lists available offline. Rant about this at work and find out the problem is extensive, several others have the exact same issue. Try following exact steps but still, lists vanish.

 

Then fire up my old personal cell and bring to work, which then tells me ive got to many devices synced and it is therefore unsynced. Starting to doubt why I left my old mp3's in that old stationary in the attic...

 

Tried one last time just before writing, retried all the steps, re-installed, turned phone on and off and all in step five, but still, same problem remains.


Did you restart your phone at step 5?

Y

 

What I expected to happen

Lists to be available offline after downloading them.

 

What actually happened

Lists seem to vanish or undownload themselves while not using Spotify for a few hours.

 

My phone

Samsung Galaxy Xcover

 

My provider and country

Telia, Sweden

 

My username

onkelberry

 

Concert Regular
jpajc
Posts: 4
Registered: ‎19-07-2012

Re: My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)

Hi folks, exactly the same problem for me on the Samsung Galaxy S3. I had spotify on the HTC Desire for 18 months and never had any problems. Since using it on the S3 (Android ICS) it just hasn;' ran as smoothly. 

 

Same problem I download a playlist and a few hours later it has vanished is is unavailable on offline mode.

 

Any ideas?

Music Lover
Cmhunt
Posts: 2
Registered: ‎29-06-2012

Re: My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)

I found a very simple solution - uninstall (removing all data) and reinstalling. All has worked fine since.

Bedroom Songwriter
sharsidd
Posts: 15
Registered: ‎09-08-2012

Re: My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)

Same problem here. I have followed all instructions in the sticky thread and more i.e. delete data / cache, uninstall, reboot, reinstall, redownload, offline, etc everything. I keep getting logged out randomly on my phone and my offline music disappears. I only need offline music on one phone and I am a premium subscriber so this is enormously frustrating. 

 

I have reported this directly to Spotify Support as well: ticket number 00163291. Please reset my linked devices if required, as long as my playlists won't disappear entirely (I mean the lists of songs themselves, not offline music)

 

Look forward to a resolution because I love Spotify and want to be able to keep recommending it as the best thing to have happened to music with a clear conscience! 

 

Thanks

Concert Regular
RealMusicLover
Posts: 4
Registered: ‎11-09-2012

Re: My offline playlists disappear and i have to keep re-downloading them onto my HTC Evo (Android)

Same issue here, and ive seen a few threads here with all the same issue.

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