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Music Fan
kiorg
Posts: 1
Registered: ‎13-03-2012
Accepted Solution

Offline playlists won't play (premium user)

Hello,

 

I am a Spotify Premium user, using a HTC mobile and I can't play any of my offline playlists in offline mode anymore.

I checked that they actualy are set as offline and they are, the library is present on the SD card (it had been downloaded a few months ago).

I read that offline content is only availble for 30 days, so I went online but problem remains when I go back to offline mode.

Also, in the playlist list, offline playlist symbol is a grey arrow (while it used to be green before).

It seems that streaming a song makes this song available offline and solves the problem. So it's like the link between Spotify and the cache files is lost...

 

Have I missed something? Anyone has some idea of what to do?

Of course, I'd rather avoid synchronysing all the songs again as it really is too much data...

 

Thanks for the help! :-)

Concert Regular
Geri
Posts: 4
Registered: ‎14-03-2012

Re: Offline playlists won't play (premium user)

I am a very new Premium subscriber and am about to cancel.  I'm having a similar problem.  I thought I could play from my playlist without being online.  I'm getting the message on all my playlist selections that they cannot be played offline.  I'm also somewhat frustrated at not being able to contact anyone about this, meaning no telephone number.  I uninstalled and reinstalled Spotify on my phone (Samsung Captivate, Android 3.2.5), but that made no difference.  Help!

Concert Regular
Geri
Posts: 4
Registered: ‎14-03-2012

Re: Offline playlists won't play (premium user)

Hi again.  I meant to say, in my previous message, that my phone's operating system is Android 2.3.5 (Gingerbread), not 3.2.5.  I hope I hear a resolution to this problem very soon.  Otherwise, I will cancel my new subscription, as the main reason I upgraded to Premium was to play music on my Captivate from the playlists OFFLINE, which I cannot do.   I also thought the first month was free, but once I upgraded, I could find nothing indicating the one-month trial period.  Looking forward to a response soon.  Thanks much!

Roadie
melabonbon
Posts: 12
Registered: ‎29-03-2012

Re: Offline playlists won't play (premium user)

I'm having the same issue.  Using the Samsung Galaxy Player 4.0 which also uses Gingerbread.  I also have the problem where Spotify keeps telling me I'm offline when I'm actually connected to the internet, and then on top of that when I try to play music I have designated as being available offline, I get an error message telling me that the tracks aren't available offline.

This is the reason I upgrated to Premium also, but there's no point in it if this can't get resolved.

Music Fan
Superkrille
Posts: 1
Registered: ‎02-04-2012

Re: Offline playlists won't play (premium user)

I'm on a Samsing Galaxy Mini GT-S5570 (Android version 2.2.1) with Spotify version 0.4.12.180(41200180) and I'm having the same problem with no solution.

 

I've synced my offline playlist several times with my wifi-network at my home and when I'm away from home the playlists is actually avilable as offline playlist for a while but after a number of hours or so, the green arrow turns into grey and when I try to play a song from the offline playlist I get the error message "You cannot play this track offline". When I get home and connect to wifi again the offline-playlists re-sync automatically. It also seems like the re-sync faster than they did the first time I synced the playlists, like the files still are on the phone and needs to be reorganized through wifi fore some **bleep** reason.

 

I've checked my disk usage in Spotify>More>About and it says that I've used 445 MB (23%) of total storage, so it appears that kiork says that the cache files are not lost, but the link between them and spotify.

 

This is of course very annoying as you also think, sinse the offline mode function is one of the main reason why people upgrade to premium.

 

Either do I know if this a setting issue or a bug fixing issue, but as far as I can guess it's probably a bug fixing issue that needs to be fixed by Andriod developers by upgrading software.

Music Fan
woodenpants
Posts: 1
Registered: ‎04-04-2012

Re: Offline playlists won't play (premium user)

Same issue here.  

Spotify android client alwyas displays "You are in offline mode".  There is no messaging regarding any failure to connect.  I am able to use the Spotify desktop client and WD HD Live client without issue.

 

When Spotify mobile client is in offline mode, I am unable to play offline playlists which is quite bad.

Roadie
melabonbon
Posts: 12
Registered: ‎29-03-2012

Re: Offline playlists won't play (premium user)

A few days ago I uninstalled and then reinstalled Spotify on my device, and so far it's working fine again.  Hopefully that's not something I'll have to do often, or that will get really annoying very quickly.

Music Lover
ShootingBull
Posts: 1
Registered: ‎05-04-2012

Re: Offline playlists won't play (premium user)

I just did the same, uninstalled the app from my phone, then reinstalled, and it seems to be working.  What a pain! I hope Spotify comes up with a fix quickly!

Music Fan
KBITEHB
Posts: 1
Registered: ‎13-02-2013

Re: Offline playlists won't play (premium user)

THANK YOU DOES IT REALLY WORK IM PREMIUM USER HAVING SAME ISSUE NONE OF MY PLAYLIST WILL PLAY ..SO U SAY UNINSTALL AND REINSTALL WORKS AND I CAN USE MY PLAYLIST?IM IN OTHER COUNTRY TRAVEL  BUT PROBLEM, STARTED IN U.S A THANK YOU

Music Fan
AlDuevel
Posts: 1
Registered: ‎15-03-2013

Re: Offline playlists won't play (premium user)

Hey!

 

I have the same issues like you guys.

I upragdes to spotify premium to listen to music with offline modus on my alcatel one touch easy, android 2.3.6 "gingerbread".

Its kind of random when offline playlists are really available offline or not.

 

I also tried this whole standard clearing cache, uninstall, reinstall and the whole "We dont care about your problem, but it is the easiest way to keep you (the customer) occupied to find the solution to your problem on your own"-thing.

 

It is okay do let the community solve problems other users are having, to a certain extent.

From a certain point, and as this problem seemingly occurs frequently this point has been reached a long time ago, spotify itself should comment on our problems.

 

And please not just in the clearing cache and reinstall and ... kind of way. For that I dont have to look up a solution in a forum.

 

Maybe my little monolugue got the attention of a spottify employer to answer that, otherwise I will not prolong my premium account.

 

greetings

 

 

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