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At the very least, I like his enthusiasm. However, hopefully we have different definitions of the word "urgent." We're, what, two months now from it being removed and they haven't even told us if it was intentional yet? Please just acknowledge it's a bug or not, so we know whether to stick with Spotify....
Thanks for that link to the older version. I don't think I'm personally going to use it, because I know when/if they finally do announce whether they're going to fix this or not, it will remove anything I have saved when I update to that version (though I guess if they announce they'll never add this back in, it's the best move).
But I'm glad you guys registered just to post here and are just as frustrated as the rest of us. I, too, get excited whenever there's an update, thinking there's no way they'll have missed it this time.
As that older version shows, we've been dealing with this for FOUR MONTHS! It's crazy. We're not asking for a lot here, just clarification if this was an intended change and whether it's going to be fixed in the future. We're not asking for immediate resolution (that ship has long since sailed), we just want the company to acknowledge how big an issue this is. One response in four months saying that you're aware of it is poor customer service, even for a minor complaint. This is a huge complaint that has caused at least several dozen people to search out these forums and make a post about it. There have to be hundreds, or thousands, out there who are just as annoyed but haven't thought to post here.
Again, I encourage everyone who wants to see this changed back to post here. Eventually, Spotify, I will stop posting in this thread, but it won't mean you've "won," it'll mean you've lost another customer due to your inability to respond to your community.
Hmm, I haven't tried it on iOS. That's interesting, does anyone else have any insight on this, whether the feature used to exist and got pulled, or whether it was never there? Again, I can't imagine a single reason for them removing it. This is something that annoys me several times a day. I've been using Spotify less (which is obviously no problem for them, except for boasting user-engagement numbers). I've decided that I can't wait around for six months for Spotify to do so much as ANSWER WHETHER THIS WAS INTENTIONAL OR NOT, so if we don't hear something in two weeks, I'll be canceling my subscription, as others have already done. And I will certainly not recommend Spotify any longer to friends.
This issue has been ongoing for more than four months.
This impacts every Android user and is a massive source of frustration and inconvenience.
It was removed without notice, so no one could properly prepare for it if they wanted to.
It has been escalated numerous times and Spotify is "aware" of the issue (and has been for several months).
Spotify has not only refused to fix the problem, they STILL have not even said whether it was intentional or not (thus whether we should ever hope for a fix).
I'm afraid the only reason is that Spotify has disturbingly little regard for customers, no matter how much they try to hype the sense of community. In fact, the bonuses offered for community activitsts seems more and more transparent as a way to justify having little or no support staff. It's a lot easier to bribe users with freebies that cost the company nothing than actually working to resolve issues from paying customers.
This is pathetic. What is the point of having these forums if you don't even have paid staff monitoring them to see what the big issues are? Why have comment boxes that result in no further action being taken? In the time since this feature was first removed, nearly the entire Snowden/NSA scandal played out, with a presidential committee being appointed, doing a study, issuing a report, and having some recommended actions implemented. The notoriously slow U.S. government was able to do all that before Spotify could let us know if a majorly important feature removal was intentional. I'm happy to look at other streaming services now, their customer interaction can't be worse.
Of course there was no update on this, it was foolish to think they'd do a simple fix on a six month old problem. They will most likely give another update in a month or two telling us that they're aware of the problem (still) and that it's a priority that will be addressed in an upcoming update. Then they will go dark for another four months. Then they will either tell us it's not coming back, there was a technical issue with reinstating it, or something like that. We would be idiots to assume anything else at this point.
But congrats to Spotify for adding tour information for artists, instead! I'm sure that has nothing to do with trying to wring additional revenue out of subscribers. The truth is that Spotify has more competition than ever (I'm defintely going to check out Beats and would be happy to switch) and is trying to get grow their total numbers so they can compete on volume and market share. Paid subscribers' money will be a pittance if they can get tens of millions more signed up for basic streaming, throw in some ads, and increase ancillary revenue streams (such as their cut of ticket sales).
Let me know how it goes! I'm also looking for new services now. Would love to hear from people who have experience with the competitors. I've tried Google All Access, and it's good and I like unifying my music, but it frequently skips (using RAZR MAXX HD), which is annoying. Anyone tried Beats? I hadn't heard of Deezer, but it's not available in the U.S. yet (though neither was Spotify when I started using it...).
I am hoping someone from Spotify tries to shut us down for comparing competitors in this thread, so please keep them coming. It would mean they actually acknowledged us!
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