Help - Android

[Rankhar · Accepted solution]

Good idea about twitter, shorter hashtag might be better though, such as #cancellingspotify. 

Anyway, the three days within which Spotify claims to respond to queries has passed, and I have not yet received an answer to my questions. Not even a polite 'we're sorry you are having these problems, we're working hard on a solution'. Dissapointing...

[Trondioh]

I´ve now cancelled my Spotify subscription and went along with WiMP instead. I made an inquiry on twitter wether they supported ICS and got a positive response in under 24 hours.

Good riddance Spotify!

[bloemer]

any news on that issue? i used spotify on my samsung i9100 GS2 (official rom) fortwo weeks as a premium customer without any problem but now i have the same problem since a week.

i also deleted the /sdcard/Android/data/com.spotify.mobile.android.ui directory from the SD card and started my phone and the app new but that doesn't fix the it.

sometimes i am able to listen to two or three songs without a problem, but than the app crashes all the time. i uninstalled the app, cleared my phone cache, deleted the sdcard folder, installed it again from the app store but always the same problem. i think i ll cancel my credit card payment because i don't want to pay for something that did't work. i also send an email to spotify but i did't get any response from them. that is not acceptable. 

[licenced]

Try installing from m.spotify.com instead of the market - you may get a different version that works.

(And just to be clear I very much doubt this advice, but it seems to be given by official Spotify reps quite often so I might as well throw it out there)

[bloemer]

thank you for your help i downloaded the app from m.spotify.com now and installed the apk. hope that will work...

[gert74]

Spotify you are gonna lose customers because of this. At least I am seriously considering to cancel.my premium account because of the of support on ICS.

I'm disappointed that Spotify hasn't given any official reaction on this forum. I always thought it was a modern open company, but I guess I was wrong.

[bloemer]

so after the 6th or 7th song it crashed again and now it doesnt work at all... so you were right the apk from m.spotify.com is another version but it has the same problems like the one from the marketplace (play) store. i m gonna cancel my subscription now... maybe there ll be a fix someday ;-)

[Dellocatus]

What the...

Yesterday, I've ordered a new Android handset, running ICS, and today I've come across these issues with the Spotify-App. I can't understand, why a OS, that is going to be standard soon, is not yet supported. And I'm disappointed, for I was intending to use Spotify intensively on my new device, due to my new mobile subscription including unlimited data. With this news, I will have to cancel my Spotify subscription. Hopefully, either Deezer or Simfy does support ICS.

Sorry for my English. It isn't my first language ;-)

[rferrett]

It is a fair point. It is both shocking, disappointing, infuriating and hilarious that Spotify have no plans for ICS. 

When combined with their Fawlty Towers-esque poor customer service it becomes a genuine, bona fida, slap in the face to their customers and fans. It is just a massive, massive unfunny joke.

[licenced]

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rferrett wrote:

It is a fair point. It is both shocking, disappointing, infuriating and hilarious that Spotify have no plans for ICS. 

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While I share your pain, I don't know where you've seen that Spotify have no plans for ICS. A Spotify rep on this board stated yesterday that there is a new Android app in development and this fact was also tweeted by the Spotify France account a couple of weeks back. What they have no plans for is telling us when it might drop