28-02-2012 06:19 AM - edited 28-02-2012 06:41 AM
I have Spotify Premium, I use it to listen to music on my Android phone every day. I was using it earlier today. Tonight, however, it has suddenly stopped working - when I try to open a playlist or use the "search" function, every song is greyed-out, when I click on a song, it prompts me to "Upgrade to Spotify Premium." I uninstalled and reinstalled Spotify on my device; no luck. I got onto my PC to check my subscription status - it shows that all is normal and I have Spotify Premium, and from my PC I can play music, however, when I log back on with my Android, it says I'm using "Spotify Free" and again prompts me to upgrade. What gives?
Solved! Go to Solution.
28-02-2012 06:41 AM - edited 28-02-2012 06:42 AM
To update: I check my account status again, all is well. I log out of Spotify once more on my Android, uninstall the program completely. I then log out of Spotify on my PC, exit Spotify on my PC, reopen it on my PC, log in as usual, click on my account, and it shows I have "Spotify Free." My "Spotify Premium" was good through 2/29 and set to recur every month, yet that disappeared, and I had to re-pay the $9.99. I go back to my account, even though I just paid again, and it says my service is only good through 2/29.
28-02-2012 11:57 AM
It seems the problem is you've made a duplicate account on our system.
However you've now started a subscription on both accounts. Please have a look in your inbox as I've just sent you some details on how we can work this out.