Help - Android

[shakey503]

Spotify was working fine on my Android phone until a few days ago. Now, the software appears to be working fine but no audio will play. I already 1) checked the audio on other applications (such as YouTube) and it's working fine, 2) uninstalled then reinstalled Spotify on my phone. Same problem. 3) Powered off and restarted my phone - same problem.

I often use Spotify on my phone while driving to listen to music. As a result, this is really an annoyance, and any help would be appreciated. I pay for Spotify Premium.

[licenced]

Hmmm, quite often a phone restart fixes this issue. Give that one more go and then if it's still a problem maybe try the more thorough fresh wipe and reinstall instructions on this thread: http://community.spotify.com/t5/Mobile-Android/Trouble-with-the-latest-release-Let-us-know/td-p/8636...

[Lanesha]

Description

Music no longer plays sound. Everything else plays, except SPOTIFY

A more detailed description, using numbered steps

1. Cleared data

2. uninstalled

3. Powered phone down

4. Powered phone back up

5. Re-installed Spotify

6. Still doesn't play!!!

Did you restart your phone at step 5?

Y

What I expected to happen

I expected to hear music

What actually happened

No sound

My phone

HTC Droid DNA

My provider and country

Verizon/UA

My username

Lanesha Becton

[Lanesha]

Description

Music no longer plays sound. Everything else plays, except SPOTIFY

A more detailed description, using numbered steps

1. Cleared data

2. uninstalled

3. Powered phone down

4. Powered phone back up

5. Re-installed Spotify

6. Still doesn't play!!!

Did you restart your phone at step 5?

Y

What I expected to happen

I expected to hear music

What actually happened

No sound

My phone

HTC Droid DNA

My provider and country

Verizon/USA

My username

Lanesha Becton