Help - Android

Showing results for 
Search instead for 
Do you mean 
Reply
Concert Regular
Matze1112
Posts: 4
Registered: ‎29-12-2012

Track not available?

Hey,

I'm Premium Member und Pay 9.99 per month. And now my Phone says "Your license to listen to music in offline mode expired. Please go online to renew it."?

I'm from germany so this isn't the exact message, but you get my problem.

 

Why is my license expired? What do I paid for?

Peter
Posts: 46,826
Kudos: 12,857
Solutions: 3,510
Registered: ‎03-07-2012

Re: Track not available?


Matze1112 wrote:

Hey,

I'm Premium Member und Pay 9.99 per month. And now my Phone says "Your license to listen to music in offline mode expired. Please go online to renew it."?

I'm from germany so this isn't the exact message, but you get my problem.

 

Why is my license expired? What do I paid for?


Hey! Welcome to the community :) 

 

The Spotify mobile application requires you to go online at least once every 30 days or else you get this error message. Make sure your Spotify application is able to connect to the internet and is not in offline mode. You will however need to resync all of your offline content I think :(

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Concert Regular
Matze1112
Posts: 4
Registered: ‎29-12-2012

Re: Track not available?

[ Edited ]

 

Hey! Thanks for your help ;)

But at the bottom there's the message "No Internetconnection". But all the other applications work. I'm connected to my Wlan and the Offline-Mode is "Off".

Maybe reinstall Spotify?

Peter
Posts: 46,826
Kudos: 12,857
Solutions: 3,510
Registered: ‎03-07-2012

Re: Track not available?

Yeah its worth a shot, I would go as far as removing all of Spotify's files too. Try the troubleshooting steps outlined in this post.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Announcements
Rock Star Program
Want to be a Rock Star?
Read about our Rock Star Program.

Beta test Spotify for iOS
Hi there.
Would you like a chance to beta test upcoming versions of Spotify for iOS? If the answer is a resounding "yes!" then please click here to read more.

Did you know?

More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.