Reply
Superfan
absentis
Posts: 2
Registered: ‎26-06-2012

Re: Trouble with the latest release? Let us know.

Description

Since the release of the new Spotify client I've seen the data usuage of the app sky rocket. A 30 min listen while walking to work seems to use up 3+ MB. This is without streaming any content, all pre downloaded. I do have Last.Fm Scrobbling enabled, but this was also running on the last version. 3MB isn't a lot to use but when you consider that some people are capped at 500MB use per month then it becomes significant use. With my current cap I'd only be able to listen to Spotify for 5 hours or so.

 

A more detailed description, using numbered steps

1. I leave house and disconnect from WIFI

2. Have Last.Fm Scrobbling on

3. Listen to downloaded playlist

3. Notice that 30 min listen generates about 3MB of data usage

 

What I expected to happen

300k of data usuage to have occured, not 3MB.

 

What actually happened

Not sure as not had a chance to run wireshark to see what all the data usage is. Will try without Scrobbling enabled.

 

My phone

Samsumg Galaxy S2

 

My provider and country

O2

 

My username

carlosroman101

 

Superfan
loodygaga
Posts: 2
Registered: ‎26-06-2012

Re: Trouble with the latest release? Let us know.

Description

I can't hear anything when spotify plays the tracks, even though it looks as if it's working.

A more detailed description, using numbered steps

1. I updated spotify

2. Then I went to play it

3. I couldn't hear anything

 

Did you restart your phone at step 5?

yes

 

What I expected to happen

to be able to hear the music

 

What actually happened

same as before, I can't hear it

 

My phone

. HTC Explorer

 

My provider and country

Eg. Vodafone Spain

 

My username

loodygaga.

 

NB: Attach screenshots if possible.

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Fan
eplrol
Posts: 1
Registered: ‎26-06-2012

Re: Trouble with the latest release? Let us know.

Sorry if I'm a bit off topic here, but this latest update renders the app pretty much useless for me. :(

 

I am unfortunately visually impaired, and the new "skin" I got after the latest update removed the old look which had big buttons and better contrast (dark background)

 

Is there some way to go back to this version? Or add skins to make my life easier again?

 

(and before you forum trolls start raging, I'm typing this on a PC with magnifying software, otherwise it would be impossible)

 

 

Using a HTC Desire Z

Radio Producer
Skelett666
Posts: 14
Registered: ‎16-06-2012

Re: Trouble with the latest release? Let us know.

I'm experiencing this as well. Goes offline all the time at random.
Radio Producer
Skelett666
Posts: 14
Registered: ‎16-06-2012

Re: Trouble with the latest release? Let us know.

Sounds like my issue... Does it get wiped because it goes offline maybe?
Superfan
loodygaga
Posts: 2
Registered: ‎26-06-2012

Re: Trouble with the latest release? Let us know.

It's really annoying because it looks as if it's working but you can't hear anything!!  Please help someone!!

Superfan
bmorrow646
Posts: 2
Registered: ‎26-06-2012

Re: Trouble with the latest release? Let us know.

 

I have an EVO HTC phone and the newest Spotify app is a mess.  When I updated, I lost all of my downloaded playlist I use to play offline.  I've tried to download playlist several times but they disappear.  Is there a limit to number of tracks you can have on download for phone????????  The app is constantly crashing whether I'm online or offline.  This app should be updated at least once a week unti you get something stable.  Come on guys.

Superfan
ProjectTURO
Posts: 2
Registered: ‎01-06-2012

Re: Trouble with the latest release? Let us know.

Description

Phone freezes up after starting Spotify up and can't download playlist

 

A more detailed description, using numbered steps

1. start up spotify 

2. Start playing song

3. Phone freezes

 

Did you restart your phone at step 5?

Y

 

What I expected to happen

To get my $10 worth every month

 

What actually happened

I'm about to go crazy! I'm sick of having to pull my battery out of my phone every time I start spotify

 

My phone

Motorolla Droid X Android 2.3.4

 

My provider and country

Verizon US

 

My username

ProjectTURO

 

Radio Producer
CrazyEddieNL
Posts: 12
Registered: ‎29-04-2012

Re: Trouble with the latest release? Let us know.

[ Edited ]

Description

The app seems to go onlineand offline at will and/or songs stop playing after the first 3 - 5 minutes and the playque is emptied. After going back to the playlist and start it again it somtimes continues and somtimes the event rehappens. Even the downloaded songs and even if the app is set to offline mode. Playing a playlist in streammode makes it more worse. Also get a crash notification occasionaly when exiting the app with the back button (not playing)

 

A more detailed description, using numbered steps

1. Did the troubleshoot procedure

2. Reinstalled the app from Play Store

3. Tried it offline, online, downloaded playlist, streaming, 3g, wifi, with power cord, and battery, screen off, screen continuly on,  but it does always the same (or worse)

 

AND

 

1. Open Spotify app

2. Opened a playlist.

3. Select a song to start playing

4. After 3-4- minutes song stops and play-que is gone

5. Push the back button to the playlist.

6. Tap a song again to start

7. Plays till the end or repeating at point 4.

And occasionaly:

8. Stop the music.

9. Press the backbutton till im in my phone root menu

10. App crashes. (Error reports are sended!)

 

What I expected to happen

That the app works properly like the old one did (and I don't  ment the preview version).

 

What actually happened

Just as I described under the description / detailed desciption

 

My phone:

HTC Sensation with the ICS update (4.0.3)

 

My provider and country:

Vodafone, the Netherlands

 

Username:

CrazyEddieNL

 

PS. More info and confirmations from me and other people in this thread.

 

EDIT 06-07-2012: This week was dramatic with the new app, lots of stopping, going offline, crashes and even blancscreens. Yesterday i decided to downgrade to the old app (0.4.12.180.xxx, see topic: http://community.spotify.com/t5/Mobile-Android/How-can-I-downgrade/td-p/81677 ) and i finaly could use spotify on my phone for listening to music without any disturbance. I defenly think the new (0.5.xx) app is the problem, not the service!

Concert Regular
WranglerJones
Posts: 3
Registered: ‎26-06-2012

Re: Trouble with the latest release? Let us know.

Description

Songs in my playlists that are stored on my computer and are not in Spotify's catalogue are not being downloaded to my phone. They are grayed out and unplayable in any mode even though they show up and play fine when I play the list on the computer.

 

A more detailed description, using numbered steps

1.) Followed the troubleshooting steps - cleared the data, uninstalled the app, restarted the phone, reinstalled the app, downloaded the playlists

2.) Checked the playlists and discovered that the local file songs that are included in some of them were grayed out and unplayable - even in streaming mode

 

Did you restart your phone at step 5?

Yes

 

What I expected to happen

I expected the entire playlist, not just some of it, to download and be playable - both in streaming and offline modes.

 

What actually happened

Songs from Spotify's catalogue downloaded are playable, but songs that are found only on my computer are not.

 

My phone

HTC Thunderbolt

 

My provider and country

provider: Verizon

country: USA

 

My username

1235088991