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Gkennedy
Posts: 1
Registered: ‎20-06-2012

Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can play a track so this proves that I have WIFI access.

jwylot
Posts: 10,629
Registered: ‎06-04-2013

Re: Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

Can you play a track you haven't listened to before to eliminate the possibility of it playing from the cache?

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Music Fan
datym
Posts: 1
Registered: 2 weeks ago

Re: Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

got the same problem. playlist would only sync when 2g/3g option is enabled. has this been solved?

jwylot
Posts: 10,629
Registered: ‎06-04-2013

Re: Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

Are you using your wifi connection at home? Can you browse the internet normally on your mobile if you turn of mobile data completely?

 

What mobile device, android and spotify versions are you using?

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

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