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Music Fan
Gkennedy
Posts: 1
Registered: ‎20-06-2012

Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can play a track so this proves that I have WIFI access.

Joe
Posts: 14,315
Registered: ‎06-04-2013
I'm a Community Rock Star

Re: Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

Can you play a track you haven't listened to before to eliminate the possibility of it playing from the cache?

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Music Fan
datym
Posts: 1
Registered: ‎10-04-2014

Re: Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

got the same problem. playlist would only sync when 2g/3g option is enabled. has this been solved?

Joe
Posts: 14,315
Registered: ‎06-04-2013
I'm a Community Rock Star

Re: Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

Are you using your wifi connection at home? Can you browse the internet normally on your mobile if you turn of mobile data completely?

 

What mobile device, android and spotify versions are you using?

Joe
I don't work for Spotify, I'm just here for the beer music

Check out my collaborative audiobook playlist

Music Lover
sfsfsfafa
Posts: 2
Registered: ‎16-11-2013

Re: Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

I have the same issue on galaxy note 3... since the latest update wifi doesnt work it can only dl/play using 3g.  If i switch off data it thinks i have no internet connecttion...

 

 

Music Lover
sfsfsfafa
Posts: 2
Registered: ‎16-11-2013

Re: Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

I can browse internet etc btw... everything else does work on my wifi... JUST spotify since the upgrade... 

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