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Festival Fanatic
monkeysee
Posts: 9
Registered: ‎12-02-2013
Accepted Solution

Unknown error code "-24"

I recently factory reset my Samsung Galaxy S3 as it was freezing on me. With that everything redownlaoded via Google Play automatically except Spotify. When I tried manually it downloads and goes to install and a message comes up stating Unkown error code during application installtiion. "-24"

 

Can anyone help as to what the problem might be. Ive restarted etc and doesnt work.

 

Thanks

Liam
Posts: 4,467
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Registered: ‎10-04-2012

Re: Unknown error code "-24"

[ Edited ]

monkeysee wrote:

I recently factory reset my Samsung Galaxy S3 as it was freezing on me. With that everything redownlaoded via Google Play automatically except Spotify. When I tried manually it downloads and goes to install and a message comes up stating Unkown error code during application installtiion. "-24"

 

Can anyone help as to what the problem might be. Ive restarted etc and doesnt work.

 

Thanks


This sounds more like a Google Play store issue than a Spotify issue, however I will still help you ;)

 

First off, reboot your device, and ensure you are logged into the Talk app :)

 

If that fails to work, go into your internal and external storage and delete all mention of Spotify :)

 

Are you rooted?

Festival Fanatic
monkeysee
Posts: 9
Registered: ‎12-02-2013

Re: Unknown error code "-24"

Thanks.whats the talk app? Do you know where spotify files sit internally and externally?
Liam
Posts: 4,467
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Registered: ‎10-04-2012

Re: Unknown error code "-24"

[ Edited ]

monkeysee wrote:
Thanks.whats the talk app? Do you know where spotify files sit internally and externally?

Internally:

 

They are in the /data directory. This was erased when you did a factory reset.

 

Externally:

 

(the folders may be called something else)

 

/sdcard/Android/data/com.spotify.mobile.android.ui

 

 

 

The talk app is the Google Talk app, and it controls all aspects of Google on an Android device :)

Festival Fanatic
monkeysee
Posts: 9
Registered: ‎12-02-2013

Re: Unknown error code "-24"

Thanks for your help.no trace of spotify on drives.no idea what google talk is.it doesnt appear as an app via applications nor google play. Have checked online and it comes as google chat.not sure how that linked to google play...
Liam
Posts: 4,467
Topics: 145
Kudos: 1,599
Ideas: 16
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Registered: ‎10-04-2012

Re: Unknown error code "-24"


monkeysee wrote:
Thanks for your help.no trace of spotify on drives.no idea what google talk is.it doesnt appear as an app via applications nor google play. Have checked online and it comes as google chat.not sure how that linked to google play...

Talk is the app for google talk, or google chat.

 

It is the root of the gApps. Without it, Google Play wouldn't work.

 

It could be called gTalk, or just Talk. It has a 'Talk' icon though.

Festival Fanatic
monkeysee
Posts: 9
Registered: ‎12-02-2013

Re: Unknown error code "-24"

Sorry but google play works perfectly. No idea about the chat thing it isnt making any sense to me. Its just spotify that isnt working. ..doesnt seem like a problem with play
Peter
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Registered: ‎03-07-2012

Re: Unknown error code "-24"

Does pointing your mobile browser to m.spotify.com and following the prompts to download manually work? (Also moving this to the android section)

 

Peter

Peter
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Liam
Posts: 4,467
Topics: 145
Kudos: 1,599
Ideas: 16
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Registered: ‎10-04-2012

Re: Unknown error code "-24"

[ Edited ]

hammeh wrote:

Does pointing your mobile browser to m.spotify.com and following the prompts to download manually work? (Also moving this to the android section)

 

Peter


It's about Google Play not downloading the app, not the actual spotify app = Off Topic :)

 

(That link also just directs the user to the google play listing)
Liam
Posts: 4,467
Topics: 145
Kudos: 1,599
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Registered: ‎10-04-2012

Re: Unknown error code "-24"


monkeysee wrote:
Sorry but google play works perfectly. No idea about the chat thing it isnt making any sense to me. Its just spotify that isnt working. ..doesnt seem like a problem with play

It isn't a Spotify error until it is installed - and it is Google Play's error when it won't install.

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