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Hi,
I updated to 0.7.9.1170 on Samsung Galaxy S4 Andriod 4.2.2 and everything has been erased!
I am a premium member and it thinks I have the free version. All my playlists have disappeared, and there are no more downloaded/offline songs. It's like I am a brand new user. I've logged in several times, connected/disconnected facebook... but nothing solves this.
On my desktop, everything is fine.. I can see my playlists and I'm listed as premium.
Any solutions?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I figured out the problem... I accidently signed in with my email address, not my spotify account and it created a new profile
Your offline content will have been removed in the update to the newest version as detailed here:
https://support.spotify.com/problems/#!/article/downloading-android-update
However, your playlists and your account should be intact. Are you definitely logging in using the correct details?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
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