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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27284 Views
  • 59 replies
  • 23 likes
  • 27284 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870124 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870124 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24688 Views
  • 3 replies
  • 0 likes
  • 24688 Views
  • 3 replies
  • 0 likes

Superuser Contribution Excessive data usage - 43GB in 1 month...?

Android system says I used 43.32 GB between 1-28th of February 2023. This drained my databank. I have read information and blog posts re settings and did have some settings on 'high' and set to 'download using cellular data' . However, I still don't ...

  • Newbie
  • Android system says I used 43.32 GB between 1-28th of February 2023. This drained my databank. I have read information and blog posts re settings and did have some settings on 'high' and set to 'dow...
  • _qyqi-iyd7pp
  • Casual Listener
  • 1546 Views
  • 9 replies
  • 0 likes
  • 1546 Views
  • 9 replies
  • 0 likes

Wildly high data usage

A podcast stalled at 99% downloaded and somehow ate up over 4GB of data in less than an hour. This only stopped when my plan ran out of available data, leaving me data-less for the rest of the month.This was very frustrating and need this to not happ...

  • Newbie
  • A podcast stalled at 99% downloaded and somehow ate up over 4GB of data in less than an hour. This only stopped when my plan ran out of available data, leaving me data-less for the rest of the month....
  • _qyqi-iyd7pp
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify used excessive data

PlanStudent Premium CountryUnited States DeviceXaomi Redmi Note 9S Operating SystemAndroid 10 My Question or IssueSpotify suddenly started using an excessive amount of data for seemingly no reason. I have a mobile plan that allows 5 GB of data a mont...

  • Casual Listener
  • Plan Student Premium   Country United States   Device Xaomi Redmi Note 9S   Operating System Android 10   My Question or Issue Spotify suddenly started using an exces...
  • _qyqi-iyd7pp
  • Casual Listener
  • 909 Views
  • 8 replies
  • 0 likes
  • 909 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution How to stop my phone from controlling volume on my computer

Hello, I have the following problem: whenever i am playing music on my computer, the volume control button on my phone is directly linked with my computer spotify volume so whenever i click less volume it just changes that of my pc spotify instead of...

  • Regular
  • Hello, I have the following problem: whenever i am playing music on my computer, the volume control button on my phone is directly linked with my computer spotify volume so whenever i click less volu...
  • axelhjq
  • Casual Listener
  • 75180 Views
  • 114 replies
  • 17 likes
  • 75180 Views
  • 114 replies
  • 17 likes

Superuser Contribution Podcasts no longer pausing when Google Maps is talking.

Until recently, whenever my phone is connected to my car via Android Auto, Spotify would pause the playback on a Podcast whenever Google Maps would speak. This no longer seems to be the case. Is there a way to get Spotify to pause the playback in Pod...

  • Casual Listener
  • Until recently, whenever my phone is connected to my car via Android Auto, Spotify would pause the playback on a Podcast whenever Google Maps would speak. This no longer seems to be the case.  ...
  • Joan
  • Moderator
  • 1661 Views
  • 22 replies
  • 8 likes
  • 1661 Views
  • 22 replies
  • 8 likes

Superuser Contribution Spotify crashing / long delays / loading long // Android 13 MIUI14

Hi,I've recently bought Xiaomi Redmi 10 PRO (Android 13 / MIUI 14). Unfortunately, I am observing multiple issues now:- spotify loading really long- crashing way to often- there is a 10 or more seconds delay when changing a songWhat I've done so far:...

  • Casual Listener
  • Hi, I've recently bought Xiaomi Redmi 10 PRO (Android 13 / MIUI 14). Unfortunately, I am observing multiple issues now: - spotify loading really long - crashing way to often - there is a 10 or mo...
  • C-pop
  • Visitor
  • 1034 Views
  • 4 replies
  • 0 likes
  • 1034 Views
  • 4 replies
  • 0 likes

How can i stop spotify from using mobile data?

I noticed Spotify uses massive amounts of data skyrocketing charges from my carrier, despite having the data save on ... I am not happy with that.I put the app in offline mode, but it still uses mobile data.WTF? Is there any remedy for that?

  • Visitor
  • I noticed Spotify uses massive amounts of data skyrocketing charges from my carrier, despite having the data save on ... I am not happy with that. I put the app in offline mode, but it still uses mo...
  • Anyk17
  • Rising Star 3
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock Screen skip back 15 seconds skips podcasts forwards.

PlanPremiumCountryUKDeviceOnePlus 10 ProOperating SystemOxygen OS 13 (Android) My Question or IssueOn lock screen controls, pressing skip back 15 seconds is instead skipping forwards.

  • Visitor
  • Plan Premium Country UK Device OnePlus 10 Pro Operating System Oxygen OS 13 (Android)   My Question or Issue On lock screen controls, pressing skip back 15 seconds is instead skipping ...
  • fjkdl
  • Newbie
  • 1489 Views
  • 40 replies
  • 0 likes
  • 1489 Views
  • 40 replies
  • 0 likes

Superuser Contribution Ongoing Android Issues

For the past month, my Spotify app has had numerous issues that I can't find anywhere else, and it's become unusable. 1. When I start the app, regardless of if using WiFi or mobile data, it takes a very long time to load. 2. When I go to play anythin...

  • Regular
  • For the past month, my Spotify app has had numerous issues that I can't find anywhere else, and it's become unusable.    1. When I start the app, regardless of if using WiFi or mobile dat...
  • Maria
  • Moderator
  • 410 Views
  • 7 replies
  • 1 likes
  • "Premium"
    Android
    spotify playback issues
  • 410 Views
  • 7 replies
  • 1 likes

Superuser Contribution Bug: Playing from Search text is replacing spaces with + symbols

PlanPremiumCountryUk DeviceSamsung Galaxy A325GOperating SystemAndroid latest My Question or IssueRepro steps:1. Navigate to search2. Type an item and use the suggested search terms e.g. type "People you" and "People You Know" will be suggested as a ...

  • Regular
  • Plan Premium Country Uk   Device Samsung Galaxy A325G Operating System Android latest    My Question or Issue Repro steps: 1. Navigate to search 2. Type an item and use th...
  • primalcharlie
  • Regular
  • 142 Views
  • 2 replies
  • 0 likes
  • bug
    Search
  • 142 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why do I see a fullscreen ad everytime I open the app?

PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueWhy is there an ad in the app, I have a premium subscription I don't want to see any ads, especially ads that block the use of the app. this ad blocks any inter...

  • Gig Goer
  • Plan Premium Country Netherlands Device Samsung S21 Operating System Android   My Question or Issue Why is there an ad in the app, I have a premium subscription I don't want to see any...
  • Maria
  • Moderator
  • 138 Views
  • 6 replies
  • 1 likes
  • Premium
    Subscription
  • 138 Views
  • 6 replies
  • 1 likes

Superuser Contribution playlist publik yang saya tidak bisa dilihat oleh orang lain

jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private playlist padahal saya sudah membuat playlist itu me...

  • Visitor
  • jadi saya membuat playlist publik dan menambahkannya ke profil saya, tetapi teman teman saya tidak bisa melihat playlist itu, ketika saya bagikan linknya playlist itu terlihat seakan menjadi private ...
  • MihailY
  • Moderator
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

On my lockscreen spotify freezes on one songs image, why?

I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current song that's playing. This also occurs with the media ...

  • Casual Listener
  • I am using an android ( samsung S22)On my lockscreen my spotify freezes on one song and image. I can skip to different songs and listen but the song name, and image doesn't change with the current so...
  • osornios
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

The song covers are not showing on my lock screen

When I tap on the compressed album art it does not display the album cover on the lock screen

  • Visitor
  • When I tap on the compressed album art it does not display the album cover on the lock screen
  • osornios
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

What do Bass Boost and Surroundsound actually do?

Hey all, an Audio Engineer here. I have a few questions about the EQ on Spotify, specifically the Bass Boost and Surroundsound sliders. From a technical standpoint, what do they actually do? Are they reactive to the music? Meaning they would act diff...

  • Casual Listener
  • Hey all, an Audio Engineer here. I have a few questions about the EQ on Spotify, specifically the Bass Boost and Surroundsound sliders. From a technical standpoint, what do they actually do? Are they...
  • 9767
  • Visitor
  • 1319 Views
  • 3 replies
  • 0 likes
  • bass
    boost
    eq
    surround
    Surroundsound
  • 1319 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can only play podcasts when they are downloaded

Plan PremiumCountry USADevice Pixel 7 ProOperating System Android 14 My Question or Issue I can no longer play podcasts on my phone unless they are downloaded. Sometimes I can start a podcast and it will stop working once I pause it and try to resume...

  • Casual Listener
  •   Plan Premium Country USA Device Pixel 7 Pro Operating System Android 14   My Question or Issue   I can no longer play podcasts on my phone unless they are down...
  • Susan_GP
  • Moderator
  • 119 Views
  • 5 replies
  • 0 likes
  • 119 Views
  • 5 replies
  • 0 likes

Superuser Contribution No Sound on Instagram Stories

I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue. PlanPremium CountryPhilippines DevicePoco F2 Pro Operating SystemAndroid 10, MiUI ...

  • Newbie
  • I can easily share to Instagram Stories but for some reason, the sound won't play. I've checked the sound on/off button when posting in stories and it's not the issue.    Plan Premium &...
  • thepappattack
  • Newbie
  • 51129 Views
  • 24 replies
  • 5 likes
  • 51129 Views
  • 24 replies
  • 5 likes

Superuser Contribution My AI DJ crashed and won't load ever again

This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tried different devices and networks, they all have th...

  • Newbie
  • This is my first time using the DJ feature. It generated a list of songs to me, but when it played the last one, it crashed. Now it won't open again, no matter what I do. I did a clean reinstall, tri...
  • OscarDC
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hard crash when trying to share a song while offline

PlanPremiumCountryAmericaDevicePixel 7Operating SystemAndroid My Question or IssueHaving Spotify in offline mode causes the share button to hard crash the app, requiring reopening it and going online to share.

  • Visitor
  • Plan Premium Country America Device Pixel 7 Operating System Android   My Question or Issue Having Spotify in offline mode causes the share button to hard crash the app, requiring reop...
  • Maria
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes