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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27852 Views
  • 59 replies
  • 23 likes
  • 27852 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870413 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870413 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24746 Views
  • 3 replies
  • 0 likes
  • 24746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android app not Loading

My phone : Xiaomi 11t ProThe app open on the logo and the app it closes immediately .I tried to:- restart my phone- reinstall the app- check for updatesThank you please help me.This is the first time in 4 years that I have had a problem like this.

  • Newbie
  • My phone : Xiaomi 11t Pro The app open on the logo and the app it closes immediately . I tried to: - restart my phone - reinstall the app - check for updates Thank you please help me. This is ...
  • Eni
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Airtel is saying You're Offline

PlanFree/PremiumCountryIndia / USADeviceRedmi Note 8 ProOperating SystemAndroid Oreo 10, MIUI Global 12.0.3 Stable My Question or IssueTried resetting data, rebooting, setting APN, airplane mode on/off, free app too

  • Music Fan
  •   Plan Free/Premium Country India / USA Device Redmi Note 8 Pro Operating System Android Oreo 10, MIUI Global 12.0.3 Stable   My Question or Issue Tried resetting data, rebo...
  • MadhurJ20
  • Visitor
  • 5589 Views
  • 19 replies
  • 0 likes
  • 5589 Views
  • 19 replies
  • 0 likes

Superuser Contribution (Android)Playlists wont load

My app will not load playlists. I've erased all data, I've deleted and redownloaded the app, I've restarted my phone, etc. I will click on a playlist and it will not go past the loading symbol. I have been having this issue for weeks. I used to have ...

  • Visitor
  • My app will not load playlists. I've erased all data, I've deleted and redownloaded the app, I've restarted my phone, etc. I will click on a playlist and it will not go past the loading symbol. I hav...
  • OscarDC
  • Moderator
  • 210 Views
  • 3 replies
  • 1 likes
  • 210 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android] Search Your Library

PlanPremiumCountryIceland Device(Samsung Galaxy S21 Ultra)Operating System(Android Oreo) My Question or IssueSpotify search through your library can't find some songs, I have tried to put Artist name or Song name both are not working. (For me - I cou...

  • Visitor
  • Plan Premium Country Iceland  Device (Samsung Galaxy S21 Ultra) Operating System (Android Oreo)   My Question or Issue Spotify search through your library can't find some son...
  • Yordan
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify start playing automatically

Hi,My phone starts playing spotify at random times in the middle of the night (between 4:00 and 6:00). It may happened after an update of my phone.PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S9Operating SystemAndroid 10My Question or IssueHi,My...

  • Casual Listener
  • Hi, My phone starts playing spotify at random times in the middle of the night (between 4:00 and 6:00). It may happened after an update of my phone. Plan Premium Country Netherlands Device Sam...
  • jdorfer
  • Regular
  • 10789 Views
  • 41 replies
  • 2 likes
  • 10789 Views
  • 41 replies
  • 2 likes

Superuser Contribution Car Subwoofer no longer playing from Spotify

PlanPremiumCountryCanadaDevice(Samsung Galaxy 9)Operating System(Android 10) My Question or IssueMy car Subwoofer used to work but as of today I can no longer get Spotify to play thru my sub. The tuner plays fine thru the sub just not spotify, so the...

  • Casual Listener
  •   Plan Premium Country Canada Device (Samsung Galaxy 9) Operating System (Android 10)   My Question or Issue My car Subwoofer used to work but as of today I can no longer get Sp...
  • Elena
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Black screen in Liked songs playlist

PlanFreeCountryIndiaDeviceRealme Narzo 30 pro 5GOperating SystemAndroid 12 My Question or IssueWhen I open my Liked songs playlist screen is black, no songs are visible. but my other playlists just work fine and all other songs are visible.

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  • Casual Listener
  • Plan Free Country India Device Realme Narzo 30 pro 5G Operating System Android 12   My Question or Issue When I open my Liked songs playlist screen is black, no songs are visible. but ...
  • Eni
  • Moderator
  • 562 Views
  • 6 replies
  • 1 likes
  • Android
    black screen
    liked songs
  • 562 Views
  • 6 replies
  • 1 likes

Superuser Contribution Scroll bar keeps disappearing

Premium userFinlandOnePlus 3T (ONEPLUS A3003_28_161213)OxygenOS 3.5.4Android 6.0.1 The handy scroll bar has been disappearing in a random fashion for a couple of days now. First it is there and the songlist is easily scrollable, then after some time ...

  • Casual Listener
  • Premium user Finland OnePlus 3T (ONEPLUS A3003_28_161213) OxygenOS 3.5.4 Android 6.0.1   The handy scroll bar has been disappearing in a random fashion for a couple of days now. First it i...
  • OscarDC
  • Moderator
  • 1923 Views
  • 4 replies
  • 0 likes
  • 1923 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android] Bluetooth controls don't work if Google Assistant is asked to play a song

Following on from a previous thread which is now flagged incorrectly as fixed, I am raising this issue once again so as to get it flagged and worked on. This was the previous thread... https://community.spotify.com/t5/Ongoing-Issues/Bluetooth-control...

  • Casual Listener
  • Following on from a previous thread which is now flagged incorrectly as fixed, I am raising this issue once again so as to get it flagged and worked on. This was the previous thread...   https...
  • Kungmats
  • Visitor
  • 2077 Views
  • 26 replies
  • 11 likes
  • Android
  • 2077 Views
  • 26 replies
  • 11 likes

Superuser Contribution Samsung S10e - mute when launched.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I start Spotify and select a song to play, it will play but the sound is muted and I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Wheneve...
  • Taylith
  • Community Legend
  • 192 Views
  • 2 replies
  • 1 likes
  • 192 Views
  • 2 replies
  • 1 likes

Superuser Contribution App problems,helpme

I can't use spotify on my tablet. I've tried many versions but they don't work. I can only log in and can't play. I can't see the song list. But my mobile phone is normal, only my tablet has problems. My tablet is Lenovo Xiaoxin padpro2021 and Lenovo...

  • Newbie
  • I can't use spotify on my tablet. I've tried many versions but they don't work. I can only log in and can't play. I can't see the song list. But my mobile phone is normal, only my tablet has problems...
  • Lyubka
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Songs after Pause/Play

PlanPremiumCountryGermanyDeviceHuawei P40Operating SystemAndroid 10 - EMUI 12.0.0.0 My Question or IssueWith the latest update, you've brought back a long-solved problem.Situation: I keep listening to the Favorite Songs playlist. I exit the Spotify a...

  • Casual Listener
  •   Plan Premium Country Germany Device Huawei P40 Operating System Android 10 - EMUI 12.0.0.0   My Question or Issue With the latest update, you've brought back a long-solved prob...
  • Elena
  • Moderator
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Licenced LocalFiles non playing

I have a Spotify subscription but not all songs I like to listen to are available on Spotify. So far no problem. So I go ahead and bought an album I like to listen to but not available on Spotify as a CD. I copied it on my phone enabled local files. ...

  • Casual Listener
  • I have a Spotify subscription but not all songs I like to listen to are available on Spotify. So far no problem. So I go ahead and bought an album I like to listen to but not available on Spotify as ...
  • Eni
  • Moderator
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Superuser Contribution Weird noise on Jbl bt speaker

Hi all! I have a particularly strange case. Using Samsung Galaxy S20. Since recently, when I connect it to jbl charge 4 Bluetooth speaker, strange cracking noises appear during music playback via Spotify. At 1st i thought there is a problem with spea...

  • Newbie
  • Hi all! I have a particularly strange case. Using Samsung Galaxy S20. Since recently, when I connect it to jbl charge 4 Bluetooth speaker, strange cracking noises appear during music playback vi...
  • Alex
  • Spotify Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • bluetooth
    charge4
    Cracking Sound
    JBL
    noise
    speaker
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded playlist downloads music but not pdocasts

PlanPremiumCountryUSA DeviceSamsung s20Operating SystemUtd My Question or IssueI have had an issue since the spring update where my downloaded Playlists will automatically download new music added but will not download podcasts. I have done the full ...

  • Casual Listener
  •   Plan Premium Country USA 🇺🇸  Device Samsung s20 Operating System Utd   My Question or Issue I have had an issue since the spring update where my downloaded Playlists wil...
  • Eni
  • Moderator
  • 302 Views
  • 3 replies
  • 0 likes
  • download issues
    Download Playlists
    Podcast Issues
  • 302 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast Error

PlanPremiumCountryMéxicoDeviceRealme RMX3491Operating SystemAndroid I can't delete a podcast

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  • Newbie
  • Plan Premium Country México Device Realme RMX3491 Operating System Android   I can't delete a podcast  
  • AlejaR
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable car mode

PlanPremiumCountrySpainDeviceXiaomi Mi9Operating SystemAndroid 10 This setting is supposed to disable the car mode, but as soon as I connect my phone to the car via bluetooth, I get the car mode prompt and it is auto-enabled after a few seconds.Then ...

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  • Casual Listener
  • Plan Premium Country Spain Device Xiaomi Mi9 Operating System Android 10   This setting is supposed to disable the car mode, but as soon as I connect my phone to the car via bl...
  • Alex
  • Spotify Legend
  • 2624 Views
  • 3 replies
  • 1 likes
  • 2624 Views
  • 3 replies
  • 1 likes

[Android Auto] - Unable to navigate Spotify app on non touch screens

I have recently run into a bug in Android Auto app when connecting to non touch screens. e.g. Certain Audi MMI and presumably Mazda as well. I suspect it was a recent regression as I've run into it 3 times in the last two days and I have never seen i...

  • Roadie
  • I have recently run into a bug in Android Auto app when connecting to non touch screens. e.g. Certain Audi MMI and presumably Mazda as well. I suspect it was a recent regression as I've run into it 3...
  • 182 Views
  • 0 replies
  • 0 likes
  • Android
  • 182 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't pause songs + notification won't pop up

PlanPremiumCountryUSADeviceMotorola One 5g AceOperating SystemAndroid 10 My Question or IssueOver the past week, my Spotify app hasn't worked properly. When I start a song, the bar at the bottom that allows me to skip, pause, access lyrics, etc won't...

  • Regular
  • Plan Premium Country USA Device Motorola One 5g Ace Operating System Android 10   My Question or Issue Over the past week, my Spotify app hasn't worked properly. When I start a song, t...
  • AlejaR
  • Moderator
  • 5994 Views
  • 32 replies
  • 10 likes
  • 5994 Views
  • 32 replies
  • 10 likes

Superuser Contribution [Mobile][Other] Include playlist/album title on song playback screen

This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or album that it was playing from. You could click on...

  • Newbie
  • This used to be a feature that Spotify had and I’m not sure why they got rid of it. You used to be able to play a song and at the top of the playback screen you could see the title of the playlist or...
  • OscarDC
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 151 Views
  • 1 replies
  • 0 likes