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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27914 Views
  • 59 replies
  • 23 likes
  • 27914 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870438 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870438 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24753 Views
  • 3 replies
  • 0 likes
  • 24753 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded Content on Galaxy Watch Active

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Watch ActiveOperating SystemTizen 4.0.0.3 My Question or IssueI have read everything that Spotify, the Spotify Community Forums, and Samsung have to say about this issue. Everything. This functional...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy Watch Active Operating System Tizen 4.0.0.3   My Question or Issue I have read everything that Spotify, the Spotify Community F...
  • Alex
  • Spotify Legend
  • 1900 Views
  • 4 replies
  • 6 likes
  • Samsung
  • 1900 Views
  • 4 replies
  • 6 likes

Solved!!Superuser Contribution audio drops on nest mini

Spotify (Premium account) keeps stopping randomly when I play through Google Nest Mini. I have determined it is only a spotify issues. Sometimes it can play several songs, sometimes it will stop after 1 song, sometimes mid-song. Sometimes after 30 se...

  • Newbie
  • Spotify (Premium account) keeps stopping randomly when I play through Google Nest Mini.  I have determined it is only a spotify issues.  Sometimes it can play several songs, sometimes it wi...
  • guillaumevds
  • Casual Listener
  • 15416 Views
  • 30 replies
  • 5 likes
  • 15416 Views
  • 30 replies
  • 5 likes

Solved!!Superuser Contribution Spotify gets stuck on loading screen.

I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my own playlists. It wount display any tracks I have sto...

  • Casual Listener
  • I have a paid suscription and for almost two month now, everytime I do a cold boot on the Spotify app on my phone, the appliaction stucks with the green loading icon when I try to select any of my ow...
  • Eni
  • Moderator
  • 17371 Views
  • 4 replies
  • 0 likes
  • 17371 Views
  • 4 replies
  • 0 likes

Problem in the section of "add a song", in every playlist

PlanPremium individualCountryArgentinaDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11 My Question or IssueIn every playlist, in the section to "add a song" i'm not being able to listen the fragment of the song that i select to add, in my other ...

  • Visitor
  • Plan Premium individual Country Argentina Device Samsung Galaxy S20 FE Operating System Android 11   My Question or Issue In every playlist, in the section to "add a song" i'm not bein...
  • Amayy
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborate Playlist invite link opens to homepage.

PlanPremiumCountryUSADeviceSamsung Galaxy S22 Ultra Operating SystemOne UI Version 4.1Android Verizon 12Spotify Version 8.7.44.968 My Question or IssueI am unable to access a collaborative playlist sent to me by the creator. We are both using a mobil...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S22 Ultra  Operating System One UI Version 4.1 Android Verizon 12 Spotify Version 8.7.44.968   My Question or Issue I am unable to...
  • Eni
  • Moderator
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Solved!! Can't see Spotify video

PlanPremiumCountry LatviaDeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue I just don't have a video option in Spotify at all, I have the latest version, I checked the guide, I don't have "video" tab when I click "Browse" and when I'm...

  • Newbie
  • Plan Premium Country  Latvia Device Huawei P10 Operating System Android Oreo   My Question or Issue  I just don't have a video option in Spotify at all, I have the latest ver...
  • KriZm
  • Casual Listener
  • 2405 Views
  • 2 replies
  • 0 likes
  • 2405 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cerré todas las sesiónes desde mi pc y no funciona la app

Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funcionar, al abrir la app sale el logo de Spotify y lue...

  • Newbie
  • Cerré sesión desde mi Pc porque recibí un mensaje de un posible inicio de sesión que no hice yo, desde otro país que no es el mío, y al cerrar todas las sesiónes la app de mi móvil ha dejado de funci...
  • Dian
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • App "keeps closing" after download from Playstore
    Cierre sesión
    Pantalla negra
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded

So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one.Wassuo with that??

  • Newbie
  • So i had downloaded some of the playlist and theure still downloaded on my old phone but theyre no longer downloaded on my new one. Wassuo with that??  
  • Jeremy
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crackling sound while streaming Spotify via WiFi to Av receiver

PlanPremiumCountryUSADevice(OnePlus 8t kb2005, pixel 6 pro, pixel three, Dell Inspiron 7706Operating SystemWindows/Android My Question or IssueI'm having an issue where while I'm streaming there's this intermittent crackling sound that sounds like sk...

  • Regular
  •   Plan Premium Country USA Device (OnePlus 8t kb2005, pixel 6 pro, pixel three, Dell Inspiron 7706 Operating System Windows/Android   My Question or Issue I'm having an issue whe...
  • Eni
  • Moderator
  • 963 Views
  • 4 replies
  • 1 likes
  • 963 Views
  • 4 replies
  • 1 likes

Superuser Contribution is the 30-min ad free period only once a day or what?

PlanFreeCountryUS My Question or IssueWhen I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free.It goes the full 30 minutes, my issue isn't about the length. After one 30-minute break, it begins p...

  • Newbie
  • Plan Free Country US   My Question or Issue When I start playing a different playlist, usually once a day, it offers a video ad and then 30 minutes ad-free. It goes the full 30 minutes, m...
  • vaajy
  • Roadie
  • 490 Views
  • 2 replies
  • 1 likes
  • 490 Views
  • 2 replies
  • 1 likes

Solved!! Spotify still active in notification bar after pausing/pressing home or force quitting

Spotify stays active (on Android 4.1.2) in the notification bar even when I pause and press the home button of my device. This was introduced by one of the last updates. Even if I force quit the app it restarts itself and shows a notification which s...

  • Music Fan
  •   Spotify stays active (on Android 4.1.2) in the notification bar even when I pause and press the home button of my device. This was introduced by one of the last updates. Even if I force quit...
  • KwillBee
  • Casual Listener
  • 17744 Views
  • 8 replies
  • 0 likes
  • 17744 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Mobile de-synced from PC

I've been using the Mobile app and Desktop app for a year now. Out of nowhere my mobile app has deleted all of my library and the playlists are all empty. On my desktop everything is still there though. I have tried uninstalling, clean uninstall/rein...

  • Regular
  • I've been using the Mobile app and Desktop app for a year now. Out of nowhere my mobile app has deleted all of my library and the playlists are all empty. On my desktop everything is still there thou...
  • Carlson_Clan
  • Casual Listener
  • 493 Views
  • 8 replies
  • 1 likes
  • 493 Views
  • 8 replies
  • 1 likes

Superuser Contribution App runs when headphones/speakers are disconnected (Android)

Hey everyone! Thanks for your reports. It appears that the the app is continuing to run rather than pause when any headphones or speakers are disconnected for our Android users. This may be causing a spike in battery usage. If you're having the same ...

  • Spotify Legend
  • Hey everyone!   Thanks for your reports.    It appears that the the app is continuing to run rather than pause when any headphones or speakers are disconnected for our Android ...
  • OscarDC
  • Moderator
  • 7220 Views
  • 30 replies
  • 43 likes
  • Android
  • 7220 Views
  • 30 replies
  • 43 likes

Superuser Contribution With notifications off and not subscribing to "Mythology" Why do I get them

I am getting very annoyed. I, like many others, do not like notifications sent to my phone. At this point I have had at least minimum 5 notifications for podcasts that I am not subscribed to or follow or have even heard of. I do not listen to podcast...

  • Casual Listener
  • I am getting very annoyed. I, like many others, do not like notifications sent to my phone. At this point I have had at least minimum 5 notifications for podcasts that I am not subscribed to or follo...
  • Marymary1000
  • Casual Listener
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Superuser Contribution i can't play or pause

PlanPremiumCountryPHDeviceGalaxy note 8Operating SystemAndroid Pie 9.0 with Samsung One UI My Question or Issuei can't pause any songs from my lock screen

  • Newbie
  • Plan Premium Country PH Device Galaxy note 8 Operating System Android Pie 9.0 with Samsung One UI   My Question or Issue i can't pause any songs from my lock screen
  • Yordan
  • Moderator
  • 1574 Views
  • 4 replies
  • 0 likes
  • 1574 Views
  • 4 replies
  • 0 likes

Superuser Contribution Keeps disonecting from Bluetooth in the car

Hello,I am trying to play Spotify through BT to my car's stereo.Spotify connects for half a second, starts playing, and then disconnects from the Bluetooth and doesn't find my car. Sometimes when I press play again, it finds the car and resumes playi...

  • Newbie
  • Hello, I am trying to play Spotify through BT to my car's stereo. Spotify connects for half a second, starts playing, and then disconnects from the Bluetooth and doesn't find my car. Sometimes when...
  • Yordan
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • Help
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs switching at random

Songs from Playlist switch at random, Usually in the middle of a song, without me hitting next or wanting the song to switch. No one is using my acct on any other device PlanPremiumCountryUsaDeviceSamsung note 20 ultra 5gOperating System(iOS 10, Andr...

  • Visitor
  • Songs from Playlist switch at random, Usually in the middle of a song, without me hitting next or wanting the song to switch.   No one is using my acct on any other device    Plan ...
  • Alex
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound stopping after a few seconds

PlanPremiumCountryGermany DeviceOnePlus 7TOperating SystemLineage OS (android 11) My Question or IssueWhen I play a song after a second or two or stops the audio, but the song keeps playing. This is only happening after factory reset, and I never had...

  • Casual Listener
  •   Plan Premium Country Germany  Device OnePlus 7T Operating System Lineage OS (android 11)   My Question or Issue When I play a song after a second or two or stops the audio...
  • Bubumaster
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

Superuser Contribution Where is the actual title field in App use?

The "actual titel" does not appear/ is missing above the menu Buttons when lissening to Songs. Can't stop or swipe through titles.

  • Visitor
  • The "actual titel" does not appear/ is missing above the menu Buttons when lissening to Songs. Can't stop or swipe through titles.
  • Dian
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing automatically when connected to Bluetooth

PlanPremiumCountryUnited KingdomDeviceHonor 10Operating SystemAndroid My Question or IssueIn the past week or so, Spotify has started playing automatically when I connect to Bluetooth and open the app. I've tried deleting and reinstalling the app, fo...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Honor 10 Operating System Android   My Question or Issue In the past week or so, Spotify has started playing automatically when I connect to ...
  • Alex
  • Spotify Legend
  • 584 Views
  • 4 replies
  • 1 likes
  • 584 Views
  • 4 replies
  • 1 likes