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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27914 Views
  • 59 replies
  • 23 likes
  • 27914 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870437 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870437 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24753 Views
  • 3 replies
  • 0 likes
  • 24753 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast doesn't play next episode

Every time I finish a podcast episode it plays the previous episode next

  • Visitor
  • Every time I finish a podcast episode it plays the previous episode next
  • Ivelina
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist aren't downloading.

Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't have more than 5 devices connected to this account, I do ...

  • Newbie
  • Logged into my Spotify account on my brand-new Google Pixel 8 (Android 14), and I can't download any of my playlists. For the record, I do have premium, I do have a lot of free memory, I don't ha...
  • MihailY
  • Moderator
  • 104 Views
  • 3 replies
  • 0 likes
  • 104 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution "Hey Spotify" feature can't be enabled, asks to check permissions, has permissions already.

PlanPremiumCountryUSADeviceSamsung Galaxy S20+ 5GOperating SystemAndroid 11 My Question or IssueI've bee trying to use the "Hey Spotify" feature but the option to enable it is not in the in-app settings.The only optioms available are "Microphone perm...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S20+ 5G Operating System Android 11   My Question or Issue I've bee  trying to use the "Hey Spotify" feature but the option to enabl...
  • shivkitty
  • Casual Listener
  • 1748 Views
  • 3 replies
  • 0 likes
  • 1748 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stops playing on chromecast when I leave the home

PlanPremiumCountryDenmark DevicePixel 6aOperating SystemAndroid 14 My Question or IssueWhen I leave the home spotify stops playing on chromecast and starts playing on my phone in my pocket. This started a few days ago and have never been an issue bef...

  • Newbie
  •     Plan Premium Country Denmark  Device Pixel 6a Operating System Android 14   My Question or Issue When I leave the home spotify stops playing on chromecast and star...
  • Susan_GP
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to delete my Spotify account

I have made my accounts by using same username but I cannot login into account which I want and I don't know the password that is the main issue

  • Visitor
  • I have made my accounts by using same username but I cannot login into account which I want and I don't know the password that is the main issue
  • Susan_GP
  • Moderator
  • 44 Views
  • 1 replies
  • 1 likes
  • 44 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Blend: Can't manually add songs

Me and a friend are using android, both clients up to date.The friend has premium but I have a free account.They can add add songs manually to blends, while I cannot.Is the expected behavior?It doesn't make sense to make someone pay to add songs manu...

  • Regular
  • Me and a friend are using android, both clients up to date. The friend has premium but I have a free account. They can add add songs manually to blends, while I cannot. Is the expected behavior? ...
  • The-10
  • Regular
  • 1349 Views
  • 11 replies
  • 0 likes
  • 1349 Views
  • 11 replies
  • 0 likes

Superuser Contribution How do I turn off autoplay when connected to a vehicle

When my phone has a Bluetooth connection to a vehicle and open the Spotify app, it will automatically play random music in my library or if I already have podcast paused, the screen will go dark until I hit the back arrow where it will exit out of wh...

  • Visitor
  • When my phone has a Bluetooth connection to a vehicle and open the Spotify app, it will automatically play random music in my library or if I already have podcast paused, the screen will go dark unti...
  • Susan_GP
  • Moderator
  • 57 Views
  • 1 replies
  • 1 likes
  • 57 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify doesn't play any songs from any playlist. How to solve it?

At this morning i opened spotify to enjoy some tracks but when i opened Playlist with liked songs, There was written the letter "Your liked tracks will appear here". Other Playlists don't work too. In settings i turned on the function that makes me a...

  • Visitor
  • At this morning i opened spotify to enjoy some tracks but when i opened Playlist with liked songs, There was written the letter "Your liked tracks will appear here". Other Playlists don't work too. I...
  • Yordan
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't download songs after verifying my age

I am subscribed to premium but after verifying my age the download button seemed to have disappeared. Any help would be greatly appreciated.

  • Visitor
  • I am subscribed to premium but after verifying my age the download button seemed to have disappeared. Any help would be greatly appreciated.
  • Ivelina
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify not playing offline

I just bought the spotify dou plan recently and i cant play any song on my phone when im offline

  • Casual Listener
  • I just bought the spotify dou plan recently and i cant play any song on my phone when im offline
  • Brenr6
  • Newbie
  • 7685 Views
  • 10 replies
  • 1 likes
  • 7685 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Queue resets

PlanPremium CountryFinland DeviceSamsung Galaxy J5 (2017) Operating SystemAndroid 9 My Question or Issue Ever since I updated my phone to Android 9 the upcoming song queue resets every time I close the app/just leave it for a while/turn off my screen...

  • Casual Listener
  • Plan Premium   Country Finland    Device Samsung Galaxy J5 (2017)   Operating System Android 9     My Question or Issue   Ever since I updated my pho...
  • Not applicable
  • 4882 Views
  • 11 replies
  • 0 likes
  • 4882 Views
  • 11 replies
  • 0 likes

Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

  • Newbie
  • Plan : Premium Country : France Device : Samsung XCover 5 Operating System : Android 13 Version : Spotify 8.8.96.364   My Question or Issue Hello,   For 2 ...
  • Prague
  • Spotify Star
  • 662 Views
  • 3 replies
  • 1 likes
  • 662 Views
  • 3 replies
  • 1 likes

Superuser Contribution Samsung's Modes and Routines integration not working with Spotify anymore

I love to use Modes and Routines on my Samsung phone, I like to use it to play lo-fi songs while I'm on study mode. Since last week, the integration is broken. I can configure the routine, but the song doesn't play. I need to directly open the Spotif...

  • Casual Listener
  • I love to use Modes and Routines on my Samsung phone, I like to use it to play lo-fi songs while I'm on study mode. Since last week, the integration is broken. I can configure the routine, but th...
  • Susan_GP
  • Moderator
  • 161 Views
  • 3 replies
  • 1 likes
  • 161 Views
  • 3 replies
  • 1 likes

Solved!! Why can't I see my music in any of my playlists and I can't play any songs?

I can't play any music on my playlists. I have five playlists and when I click on them (Android) it says "Let's start building your playlist" but I have ten hours' worth of songs on my biggest playlist. I can see my songs in my playlist on computer S...

  • Casual Listener
  • I can't play any music on my playlists. I have five playlists and when I click on them (Android) it says "Let's start building your playlist" but I have ten hours' worth of songs on my biggest playli...
  • MrNoDooer
  • Casual Listener
  • 107 Views
  • 3 replies
  • 0 likes
  • 107 Views
  • 3 replies
  • 0 likes

Ads in premium playback

I have a premium subscription but see popup ads in the app when starting. Is this intentional behavior?

  • Visitor
  • I have a premium subscription but see popup ads in the app when starting. Is this intentional behavior?
  • Noah
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs restart when phone turns around

Every time I turn my phone around, doesn't matter if from horizontal to vertical or the other way around, the song I'm currently listening to starts again. Please help me.PlanPremiumCountrySlovakia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late ...

  • Visitor
  • Every time I turn my phone around, doesn't matter if from horizontal to vertical or the other way around, the song I'm currently listening to starts again. Please help me. Plan Premium Country Sl...
  • MartinT
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 Issues On Tablet: Landscape Mode For Lyrics Is Not Available + Player Disappears

Spoiler (Highlight to read)PlanPremiumCountryTürkiyeDeviceSamsung Galaxy Tab S8 (SM-X700)Operating SystemAndroid 13, One UI 5.1My Question or IssueSince a couple weeks, I'm having 2 troubles on the Spotify app on my Galaxy Tab S8 tablet. Those are st...

  • Newbie
  •   Plan Premium Country Türkiye Device Samsung Galaxy Tab S8 (SM-X700) Operating System Android 13, One UI 5.1 My Question or Issue Since a couple weeks, I'm having 2 troubles o...
  • Slides
  • Casual Listener
  • 1476 Views
  • 19 replies
  • 13 likes
  • 1476 Views
  • 19 replies
  • 13 likes

Superuser Contribution Help! my spotify sounds very low

En comparación con mi reproductor nativo de mi equipo, spotify suena mas bajo se puede corregir, planean hacerlo?? Soy el único ??

  • Newbie
  • En comparación con mi reproductor nativo de mi equipo, spotify suena mas bajo se puede corregir, planean hacerlo?? Soy el único ??
  • lachterma-ar
  • Gig Goer
  • 779 Views
  • 6 replies
  • 0 likes
  • 779 Views
  • 6 replies
  • 0 likes