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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27869 Views
  • 59 replies
  • 23 likes
  • 27869 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870417 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870417 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24747 Views
  • 3 replies
  • 0 likes
  • 24747 Views
  • 3 replies
  • 0 likes

Podcast episode displays the wrong time and will not play the full episode

An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, despite it being in the middle of the episode. I am on...

  • Newbie
  • An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, des...
  • 53 Views
  • 0 replies
  • 0 likes
  • 53 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why is there no Driving Mode view in Android like there is for iPhone?

I have just switched from iPhone to a Samsung and cannot believe how unsafe the Spotify app is in the car. The navigation buttons are small, the widget is tiny and unadjustable, and in the settings of the app there is no option to enable a car mode t...

  • Regular
  • I have just switched from iPhone to a Samsung and cannot believe how unsafe the Spotify app is in the car. The navigation buttons are small, the widget is tiny and unadjustable, and in the settings o...
  • edvinnilsson
  • Casual Listener
  • 3014 Views
  • 8 replies
  • 1 likes
  • 3014 Views
  • 8 replies
  • 1 likes

por qué no puedo acceder a mis playlist descargadas tráves del modo offline

no puedo acceder a ninguna playlist ni canción a través del modo offline de mi Galaxy Watch Active, ni si quiera me aparece el "Escuchado recientemente" solo me muestra "Buscar" y "Preferencias" en la app. Tengo la cuenta premium y está todo actualiz...

  • Visitor
  • no puedo acceder a ninguna playlist ni canción a través del modo offline de mi Galaxy Watch Active, ni si quiera me aparece el "Escuchado recientemente" solo me muestra "Buscar" y "Preferencias" en l...
  • 34 Views
  • 0 replies
  • 0 likes
  • 34 Views
  • 0 replies
  • 0 likes

No me aparecen todos mis me gusta en un dispositivo y en otro si

Solo me aparecen 206 canciones en mi me gusta cuando tengo 795 canciones en un dispositivo si tengo todas que es ios pero en otro no que es Android

  • Visitor
  • Solo me aparecen 206 canciones en mi me gusta cuando tengo 795 canciones en un dispositivo si tengo todas que es ios pero en otro no que es Android
  • 40 Views
  • 0 replies
  • 0 likes
  • 40 Views
  • 0 replies
  • 0 likes

Music that is queued disappears when connecting to car radio with Bluetooth

Recently anytime I have music queued up from a playlist or radio and connect to my car radio with Bluetooth, the queue just disappears. The banner at the bottom of the mobile app goes away and I can't get back to the song I was listening to if I had ...

  • Casual Listener
  • Recently anytime I have music queued up from a playlist or radio and connect to my car radio with Bluetooth, the queue just disappears. The banner at the bottom of the mobile app goes away and I can'...
  • 56 Views
  • 0 replies
  • 0 likes
  • 56 Views
  • 0 replies
  • 0 likes

Jam session

Cant join each other's jam session invites tried send through various methods no luch

  • Visitor
  • Cant join each other's jam session invites tried send through various methods no luch
  • 33 Views
  • 0 replies
  • 0 likes
  • 33 Views
  • 0 replies
  • 0 likes

Superuser Contribution Your episodes: wrong number of downloads

In the following thread claims that the issue is resolved in the newest version.But I am still experiencing it and have checked that I am on the latest version available in the play store.Apparently it only got fixed on the IOS Version.https://commun...

  • Casual Listener
  • In the following thread claims that the issue is resolved in the newest version. But I am still experiencing it and have checked that I am on the latest version available in the play store. Apparen...
  • NPRnewsdownloadissue
  • Visitor
  • 115 Views
  • 3 replies
  • 0 likes
  • 115 Views
  • 3 replies
  • 0 likes

Superuser Contribution Limit listening time

Hello,I have a daughter who unfortunately listens to a lot of radio plays via her family account in the Spotify app. I would like to help her limit this. There is the possibility to limit the usage time of apps with Familylink or an app like the 'app...

  • Newbie
  • Hello, I have a daughter who unfortunately listens to a lot of radio plays via her family account in the Spotify app. I would like to help her limit this. There is the possibility to limit the usage...
  • Ebic
  • Visitor
  • 1021 Views
  • 3 replies
  • 2 likes
  • 1021 Views
  • 3 replies
  • 2 likes

Superuser Contribution Songs stop 5 second at the end of a song when using crossfade :(

(Sorry for bad english...)I always used crossfade and there isnt a problem with that but recently, everytime i put songs in my queue the songs randomly stops when its almost finished (like 5 seconds?) And then it goes to the next song, after i click ...

  • Visitor
  • (Sorry for bad english...) I always used crossfade and there isnt a problem with that but recently, everytime i put songs in my queue the songs randomly stops when its almost finished (like 5 second...
  • OscarDC
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics translation

I have known recently that there are translations of the lyrics and i wanna know what can i do to do that.And i guess this isnt available in windows at the moment but in android how do u do it?

  • Newbie
  • I have known recently that there are translations of the lyrics and i wanna know what can i do to do that. And i guess this isnt available in windows at the moment but in android how do u do it?
  • vikthebest
  • Casual Listener
  • 30867 Views
  • 17 replies
  • 4 likes
  • 30867 Views
  • 17 replies
  • 4 likes

Solved!!Superuser Contribution "Something went wrong" error when attempting to login

PlanFreeCountryMali (Originally from United States)DeviceGoogle Pixel 2 XLOperating SystemAndroid 11 My Question or IssueUpon trying to use Spotify, the app logged me out and refused to log me back in, giving an error message that says "Something wen...

  • Casual Listener
  • Plan Free Country Mali (Originally from United States) Device Google Pixel 2 XL Operating System Android 11   My Question or Issue Upon trying to use Spotify, the app logged me out and...
  • Roseline_young
  • Regular
  • 20511 Views
  • 4 replies
  • 0 likes
  • 20511 Views
  • 4 replies
  • 0 likes

Superuser Contribution Downloaded Songs/Playlist Not Loading When Offline

PlanPremiumCountryUSA DeviceS23 Ultra Operating SystemOne UI 5.1 My Question or IssueThis has been happening for quite some time and it's starting to extremely annoy me. I live in NYC and commute on the train. I never had this problem before until th...

  • Music Fan
  • Plan Premium Country USA   Device S23 Ultra   Operating System One UI 5.1   My Question or Issue This has been happening for quite some time and it's starting to extremely ...
  • vv3
  • Newbie
  • 3193 Views
  • 32 replies
  • 4 likes
  • 3193 Views
  • 32 replies
  • 4 likes

Solved!!Superuser Contribution Canvas feature not loading/stopped working.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, as of last friday night my phone stopped loading the canvas videos in the applied song...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,...
  • Not applicable
  • 21178 Views
  • 44 replies
  • 7 likes
  • 21178 Views
  • 44 replies
  • 7 likes

Solved!!Superuser Contribution Local files on my android greyed out and skipped in playlists, but can still be played otherwise?

PlanPremiumCountryUnited States DeviceSamsung Galaxy S10e, HP ENVY x360 Convertible 15m=dr0xxxOperating SystemAndroid 11, Windows 10 My Question or IssueA couple songs which come from my local files are skipped over in playlists and I can't figure ou...

  • Casual Listener
  • Plan Premium Country United States   Device Samsung Galaxy S10e, HP ENVY x360 Convertible 15m=dr0xxx Operating System Android 11, Windows 10   My Question or Issue A couple songs...
  • FarDaft
  • Newbie
  • 37116 Views
  • 69 replies
  • 7 likes
  • 37116 Views
  • 69 replies
  • 7 likes

Superuser Contribution spotify closes after a few seconds on kindle after opening

I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fire. Please help. PlanFreeDeviceKindle FireOperating ...

  • Casual Listener
  • I tried to access my Spotify on my kindle fire (5th Gen) and it keeps closing after a few seconds after opening. I'm able to access my Spotify on both Computer and Android phone but not my kindle fir...
  • silverb33
  • Casual Listener
  • 1033 Views
  • 18 replies
  • 5 likes
  • 1033 Views
  • 18 replies
  • 5 likes

Superuser Contribution App responsiveness decreases dramatically on wifi

Plan Student Premium Country USA Device Samsung Galaxy FE 5G Operating System Android 13 Spotify Version 8.9.30.433 My Question or Issue I've noticed that Spotify on my android phone has problems with responsiveness when I'm specifically connected to...

  • Casual Listener
  • Plan   Student Premium   Country   USA   Device   Samsung Galaxy FE 5G   Operating System   Android 13   Spotify Version   8.9.30.433 &...
  • Doug-Dimmadome
  • Casual Listener
  • 81 Views
  • 2 replies
  • 0 likes
  • 81 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug report: I can't play a song from an artist profile

There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this bug.

  • Newbie
  • There's a bug, (I experienced it on mobile), where you cant play a song from an artist profile, you have to play the song from an album or put the song in a playlist in order to work. Please fix this...
  • Novy
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes