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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27764 Views
  • 59 replies
  • 23 likes
  • 27764 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870374 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870374 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24741 Views
  • 3 replies
  • 0 likes
  • 24741 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lock Screen Now Playing Cover Art Incorrect (Android)

PlanPremiumCountryUSAOperating SystemAndroid 12My Question or IssueThe Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the song it played previously. I have tried reinstalling Spoitfy mul...

  • Visitor
  • Plan Premium Country USA Operating System Android 12 My Question or Issue The Spotify floating notification on the lock screen displays the current playing song but shows the cover art for the...
  • Elena
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Movie songs

I searched the movie soundtracks for rio and madagacasr 2 but the travelling song and hot wings dont appear why?

  • Newbie
  • I searched the movie soundtracks for rio and madagacasr 2 but the travelling song and hot wings dont appear why?
  • josands
  • Newbie
  • 1293 Views
  • 3 replies
  • 0 likes
  • Movie songs
  • 1293 Views
  • 3 replies
  • 0 likes

Update question

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue After the last update which I really didn't like I have turned off auto updates... however I...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Solved!! Shazam - not able to connect to Spotify premium

PlanPremiumCountryU.S.A.Device(Samsung Galaxy S10)Operating System(Android Version 9; One UI version 1.1)My Question or IssueMy Spotify premium account was connected to my Shazam app (as the default streaming service). But I noticed songs I Shazam no...

Screenshot_20191103-113616_Shazam.jpg Screenshot_20191103-114001_Shazam.jpg
  • Newbie
  • Plan Premium Country U.S.A. Device (Samsung Galaxy S10) Operating System (Android Version 9; One UI version 1.1) My Question or Issue My Spotify premium account was connected to my Shazam ap...
  • Chingblinger
  • Newbie
  • 8929 Views
  • 12 replies
  • 0 likes
  • Android
    Connection failed
    Shazam
  • 8929 Views
  • 12 replies
  • 0 likes

Volume issue with Bose SoundTouch

PlanPremiumCountryFinlandDeviceOnePlus 7 Pro Operating SystemAndroid 10 My Question or IssueI am facing volume adjusting issue when I have played music from Spotify with my Bose SoundTouch 20 speaker using Bose soundtouch app, and then later playing ...

  • Visitor
  • Plan Premium Country Finland Device OnePlus 7 Pro  Operating System Android 10   My Question or Issue I am facing volume adjusting issue when I have played music from Spotify with...
  • listener6000
  • Visitor
  • 2256 Views
  • 3 replies
  • 4 likes
  • 2256 Views
  • 3 replies
  • 4 likes

Superuser Contribution Foreign language ads on Spotify

PlanFreeCountryFinland DeviceOnePlus 8TOperating SystemAndroid 13 My Question or Issue I've been getting Spanish ads every now and then on my device. Mostly it's correctly in Finnish, but every maybe four or five ad breaks are suddenly Spanish. (the ...

  • Newbie
  • Plan Free Country Finland  Device OnePlus 8T Operating System Android 13   My Question or Issue   I've been getting Spanish ads every now and then on my device. Mostly it's ...
  • PeruSpot
  • Casual Listener
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Why are my canvas blocked. I can't find where to turned it on.

I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.

  • Visitor
  • I can't find where I could possibly turn it on. It is completely blocked for me but it work for the others in my family. We have Spotify family. And I find it weird because it used to work.
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Offline mode toggle in android pull down menu is missing

As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way to change to offline mode for a brief periode (e.g. When someone at home started listening Spotify on Google home or when on a train...

  • Regular
  • As of this morning the "offline" status toggle in the android pull down menu has disappeared. It was such an easy way  to change to offline mode for a brief periode (e.g. When someone at home st...
  • Mathewjg01
  • Visitor
  • 19586 Views
  • 46 replies
  • 70 likes
  • Android
    button
  • 19586 Views
  • 46 replies
  • 70 likes

Superuser Contribution Spotify stops playing abruptly

For the last few weeks, Spotify stops playing abruptly whether I'm on wifi or using mobile data. I make sure I have a good connection whenever I'm using Spotify, but the app stops playing a song abruptly. When I open the app again to pick up where th...

  • Visitor
  • For the last few weeks, Spotify stops playing abruptly whether I'm on wifi or using mobile data. I make sure I have a good connection whenever I'm using Spotify, but the app stops playing a song abru...
  • Yordan
  • Moderator
  • 3074 Views
  • 4 replies
  • 1 likes
  • 3074 Views
  • 4 replies
  • 1 likes

Superuser Contribution Gapless Playback broken on Android but not PC

PlanPremiumCountryUSADeviceSamsung Note 8 / Windows ComputersOperating SystemAndroid / Windows My Question or IssueMy Spotify on phone is having this issue (its always had it, but its just finally started to really annoy me) Basically Gapless playbac...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note 8 / Windows Computers Operating System Android / Windows   My Question or Issue My Spotify on phone is having this issue (its always had it...
  • Yordan
  • Moderator
  • 363 Views
  • 4 replies
  • 0 likes
  • 363 Views
  • 4 replies
  • 0 likes

Superuser Contribution Volume spike when using equilizer

PlanPremiumCountryNetherlands DeviceXiaomi Redmi Note 10 proOperating SystemAndroid 13/MIUI 14 My Question or IssueWhen using the equilizer volume spikes occur that turn my volume max until I hit one of the volume buttons, then it returns to the orig...

  • Visitor
  • Plan Premium Country Netherlands  Device Xiaomi Redmi Note 10 pro Operating System Android 13/MIUI 14   My Question or Issue When using the equilizer volume spikes occur that turn...
  • Joan
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Bluetooth control

PlanPremiumCountryAmericaDevicePixel 7 proOperating SystemAndroidStarting today, when I am connected to Bluetooth in car or from beats, when. I click to go next track it skips 15 seconds. Also, when I single click it would normally pause with my beat...

  • Visitor
  • Plan Premium Country America Device Pixel 7 pro Operating System Android Starting today, when I am connected to Bluetooth in car or from beats, when. I click to go next track it skips 15 seco...
  • MihailY
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Won't Connect to Internet

PlanPremiumCountryCanadaDeviceSamsung Galaxy S20 FE 5G Hello, For days now, my Spotify refuses to play undownloaded music and won't connect to the internet despite the fact my connection is fine and all other apps work. This is the case for both wifi...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy S20 FE 5G   Hello,   For days now, my Spotify refuses to play undownloaded music and won't connect to the internet despite...
  • Lyubka
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Easily delete/remove song from playlist

Plan: PremiumCountry: USOperating System: Android I have multiple 100+ song playlists. On occasion, I'd like to easily delete the song playing from active playlist. Why is a "Remove from Playlist" option not available when I select the three dots? Th...

  • Music Fan
  • Plan: Premium Country: US Operating System: Android   I have multiple 100+ song playlists. On occasion, I'd like to easily delete the song playing from active playlist. Why is a "Remove...
  • Jms7777
  • Regular
  • 2236 Views
  • 15 replies
  • 2 likes
  • 2236 Views
  • 15 replies
  • 2 likes

Superuser Contribution Daily Mixes are gone with new UI update

The new UI update on mobile has ruined the music experience for me. The daily mixes have been my go to for a while and now they are gone.

  • Casual Listener
  • The new UI update on mobile has ruined the music experience for me. The daily mixes have been my go to for a while and now they are gone. 
  • Yordan
  • Moderator
  • 3887 Views
  • 11 replies
  • 10 likes
  • 3887 Views
  • 11 replies
  • 10 likes

Superuser Contribution Podcasts playlist playing suggested songs after each podcast

PlanFreeCountryUSDevicePixel 6aOperating SystemAndroid 14 with October 5, 2023 security update Spotify version 8.8.82.634 I have a playlist I add only podcasts to, and it has recently started jumping to a *suggested song* after playing a podcast, rat...

  • Music Fan
  • Plan Free Country US Device Pixel 6a Operating System Android 14 with October 5, 2023 security update   Spotify version 8.8.82.634   I have a playlist I add only podcasts to, and...
  • mmortal03
  • Music Fan
  • 111 Views
  • 2 replies
  • 0 likes
  • 111 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics aren't time sync in the preview

PlanPremium CountryGermany DeviceSamsung A54 5gOperating SystemAndroid 14 One Ui 6.0 (updated) My Question or IssueSince i make the update the lyrics are time synced in the preview till it scrolls up two line and than it stops completely. To see the ...

  • Casual Listener
  •   Plan Premium  Country Germany  Device Samsung A54 5g Operating System Android 14 One Ui 6.0 (updated)   My Question or Issue Since i make the update the lyrics are ti...
  • Yordan
  • Moderator
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I have an old phone with android 2.3.6 and spotify 1.2.0

I have an old phone with android 2.3.6 and spotify 1.2.0. If I try to login it just says spotify premium is required. However, I have premium. Or rather I have premium for my entire family, but it doesn't see that? What could be the issue? Thanks!

  • Casual Listener
  • I have an old phone with android 2.3.6 and spotify 1.2.0. If I try to login it just says spotify premium is required. However, I have premium. Or rather I have premium for my entire family, but it do...
  • Vasil
  • Moderator
  • 389 Views
  • 5 replies
  • 0 likes
  • 389 Views
  • 5 replies
  • 0 likes

Output switches to phone when I get back to my car

PlanPremiumCountryUSADevicePixel 6AOperating SystemAndroid 14 My Question or IssueThis problem started after I updated to Android 14. I have the latest version of the Spotify app 8.8.80.599. My car is a 2016 Toyota Prius.When I start out in my car in...

  • Regular
  • Plan Premium Country USA Device Pixel 6A Operating System Android 14   My Question or Issue This problem started after I updated to Android 14. I have the latest version of the Spotify...
  • shochatd
  • Regular
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't install Spotify app

Spoiler (Highlight to read) PlanFree CountryUnited States DeviceSamsung Galaxy s10e Operating SystemAndroid 11(One U.I. 3.0) My Question or Issue For months, Spotify worked perfectly fine on my phone, but when I installed Android 11, the app complete...

  • Visitor
  •   Plan Free   Country United States       Device Samsung Galaxy s10e    Operating System Android 11(One U.I. 3.0)       My Question ...
  • Legendzz1
  • Music Fan
  • 18326 Views
  • 18 replies
  • 3 likes
  • 18326 Views
  • 18 replies
  • 3 likes