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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27103 Views
  • 59 replies
  • 23 likes
  • 27103 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870081 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870081 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24682 Views
  • 3 replies
  • 0 likes
  • 24682 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist jumps always to the top

PlanPremiumCountryGermanyDeviceHuawei Operating SystemEMUI 12.0 My Question or IssueI searched a lot around and found that issue I am facing is not new but it seems appearing from time to time and never get really solved. Issue description: I am list...

  • Visitor
  • Plan Premium Country Germany Device Huawei  Operating System EMUI 12.0   My Question or Issue I searched a lot around and found that issue I am facing is not new but it seems appe...
  • Yordan
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas not working when playing songs on a loop

PlanPremiumCountrySingaporeDeviceSamsung Galaxy A52s 5GOperating SystemAndroid 13 My Question or IssueMy Canvas doesn't play when I put a song I'm currently playing on loop, it just shows a picture of the album cover

  • Gig Goer
  • Plan Premium Country Singapore Device Samsung Galaxy A52s 5G Operating System Android 13   My Question or Issue My Canvas doesn't play when I put a song I'm currently playing on loop, ...
  • GSYC
  • Gig Goer
  • 372 Views
  • 7 replies
  • 0 likes
  • 372 Views
  • 7 replies
  • 0 likes

Superuser Contribution Shared links doesn't work whatsapp android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Johndr68
  • Visitor
  • 725 Views
  • 6 replies
  • 0 likes
  • 725 Views
  • 6 replies
  • 0 likes

Please move "Hide this song" option farther down

PlanPremiumCountryUSADeviceGalaxy S10eOperating SystemAndroid My Question or IssueThe "Hide this song" option is too close to the "Add to Playlist" option and I frequently hide songs that I actually enjoy. Please just move this option further down th...

  • Newbie
  •   Plan Premium Country USA Device Galaxy S10e Operating System Android   My Question or Issue The "Hide this song" option is too close to the "Add to Playlist" option and I frequ...
  • MoonblindedX
  • Newbie
  • 339 Views
  • 2 replies
  • 4 likes
  • user experience
  • 339 Views
  • 2 replies
  • 4 likes

Superuser Contribution meu Spotify não funciona quando estou no meus dados móveis, 4g

fiz essa pacote para usar na rua no meu cotidiano, porém só fucina com Internet Wi-Fi e isso me prejudica pois eu não tenho

  • Visitor
  • fiz essa pacote para usar na rua no meu cotidiano, porém só fucina com Internet Wi-Fi e isso me prejudica pois eu não tenho
  • Dian
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android 13 tablet (Doogee T10) canvas not working?

Although I have followed all possible advice (disabled data saver, switching canvas button ON/OFF, deleted data cache, reinstalled, different account free/premium...), the canvas function, although it is turned on, does not display the video. Only wh...

  • Casual Listener
  • Although I have followed all possible advice (disabled data saver, switching canvas button ON/OFF, deleted data cache, reinstalled, different account free/premium...), the canvas function, although i...
  • Dian
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded album will not play online or off-line it says it's unavailable?

I have been playing this album everyday and now it is greyed out and says it's unavailable online & off-line help please

  • Visitor
  • I have been playing this album everyday and now it is greyed out and says it's unavailable online & off-line help please
  • Alex
  • Spotify Legend
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle turns on by itself

PlanPremiumCountryUnited States of AmericaDevice(Moto Z4)Operating System(Android 10) My Question or IssueEvery time I start up my Spotify app and select a song to play, shuffle automatically turns on. This is especially annoying when I am trying to ...

  • Casual Listener
  • Plan Premium Country United States of America Device (Moto Z4) Operating System (Android 10)   My Question or Issue Every time I start up my Spotify app and select a song to play, shuf...
  • Netaa
  • Newbie
  • 27905 Views
  • 31 replies
  • 7 likes
  • 27905 Views
  • 31 replies
  • 7 likes

Solved!!Superuser Contribution Why did the shuffle and repeat buttons switch?

I opened my Spotify app this morning, and the repeat button, which is usually on the bottom right, is now on the bottom left, and the shuffle button is on the bottom right. Is this a permanent feature, and can I switch it back?

  • Casual Listener
  • I opened my Spotify app this morning, and the repeat button, which is usually on the bottom right, is now on the bottom left, and the shuffle button is on the bottom right. Is this a permanent featur...
  • CariY2206
  • Casual Listener
  • 436 Views
  • 2 replies
  • 1 likes
  • 436 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't like songs

I can't like songs. I've tried manually searching and liking, no luck. I've tried using the heart icon and the drop down list to select like, but no luck. My like playlist currently has 4548 songs, so it's not a limiting issue. No error comes up, jus...

  • Casual Listener
  • I can't like songs. I've tried manually searching and liking, no luck. I've tried using the heart icon and the drop down list to select like, but no luck. My like playlist currently has 4548 songs, s...
  • Susan_GP
  • Moderator
  • 21111 Views
  • 7 replies
  • 2 likes
  • 21111 Views
  • 7 replies
  • 2 likes

Superuser Contribution downloaded songs not playing without internet connection in online mode

PlanPremiumCountry USOperating SystemAndroid 7.1.2 Nougat My Question or IssueI don't know if this is the intended behavior (it really shouldn't be), but if I don't have an internet connection, and Spotify is in the Online mode, it won't play downloa...

  • Newbie
  • Plan Premium Country  US Operating System Android 7.1.2 Nougat   My Question or Issue I don't know if this is the intended behavior (it really shouldn't be), but if I don't have an ...
  • Susan_GP
  • Moderator
  • 14588 Views
  • 19 replies
  • 4 likes
  • 14588 Views
  • 19 replies
  • 4 likes

Superuser Contribution Media controls show the wrong album art.

PlanPremiumCountryKenyaDeviceRedmi 9Operating SystemAndroid 12 My Question or IssueThe media controls currently display the album art of the previously played song in the queue. When a new queue is started like when playing a new album, the media con...

  • Casual Listener
  • Plan Premium Country Kenya Device Redmi 9 Operating System Android 12   My Question or Issue The media controls currently display the album art of the previously played song in the que...
  • Eni
  • Moderator
  • 276 Views
  • 7 replies
  • 0 likes
  • 276 Views
  • 7 replies
  • 0 likes

Superuser Contribution Low Resolution Album Art

PlanPremium CountryUK DeviceXperia 1 iii Operating SystemAndroid 12 My Question or IssueOn the album view the art is really low resolution. It looks awful on any album. The now playing screen on the other hand looks fine, anyone know how to fix this?

  • Gig Goer
  • Plan Premium   Country UK   Device Xperia 1 iii   Operating System Android 12   My Question or Issue On the album view the art is really low resolution. It looks aw...
  • rafaeljhonny
  • Newbie
  • 9225 Views
  • 76 replies
  • 11 likes
  • 9225 Views
  • 76 replies
  • 11 likes

Random Song Upon Opening

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20+ My Question or IssueEvery time I open the app it brings me to a completely random song instead of picking up where I left off

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S20+   My Question or Issue Every time I open the app it brings me to a completely random song instead of picking up where I left...
  • Prague
  • Spotify Star
  • 144 Views
  • 3 replies
  • 1 likes
  • 144 Views
  • 3 replies
  • 1 likes

Superuser Contribution Chat feature

I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something. There are friends I have that I have no way to get in touch with, and being able to send...

  • Visitor
  • I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something.   There are friends I have tha...
  • Fatma12
  • Casual Listener
  • 2988 Views
  • 3 replies
  • 10 likes
  • 2988 Views
  • 3 replies
  • 10 likes

Spotify not playing through rear speakers in car

I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas? Seems very strange to me!

  • Newbie
  • I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas?...
  • JNardo
  • Visitor
  • 619 Views
  • 1 replies
  • 0 likes
  • 619 Views
  • 1 replies
  • 0 likes

lyrics cant load

almost on every song the i cant open the lyric. the text is "Cannot load lyrics for this song" and this hapens almost to every song exept some i don't know whyh

  • Visitor
  • almost on every song the i cant open the lyric. the text is "Cannot load lyrics for this song" and this hapens almost to every song exept some i don't know whyh
  • mauve_minnow
  • Rising Star 1
  • 154 Views
  • 1 replies
  • 2 likes
  • 154 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify Connect lags on Yamaha RX-V6A when streaming Albums

PlanPremiumCountryGermany DeviceHuawei P 30 pro / iPad pro 2021Operating SystemiOS, Android My Question or IssueWhen streaming an album via connect I‘m experiencing lags on the last quarter of the second song which is streamed. It‘s always the second...

  • Casual Listener
  • Plan Premium Country Germany  Device Huawei P 30 pro / iPad pro 2021 Operating System iOS,  Android   My Question or Issue When streaming an album via connect I‘m experiencin...
  • asono
  • Roadie
  • 1530 Views
  • 11 replies
  • 0 likes
  • 1530 Views
  • 11 replies
  • 0 likes