Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
206233 Views
136 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
552934 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
458973 Views
575 replies
39 likes
PlanFree/PremiumCountryEgyptDevice(iPhone 14)Operating System(iOS 18) My Question or IssueI can't find credits payment method
Plan Free/Premium Country Egypt Device (iPhone 14) Operating System (iOS 18) My Question or Issue I can't find credits payment method
Moderator
546 Views
1 replies
0 likes
I am on mobile and have premium, but whenever I click on an album I want to listen to, the songs are out of order and some songs are not even on the album
I am on mobile and have premium, but whenever I click on an album I want to listen to, the songs are out of order and some songs are not even on the album
Casual Listener
5552 Views
4 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung TAB S7+Operating SystemAndroid My Question or Issuewhen I listen on the tablet, the sleep timer works. However, when I am listening on another device through Spotify connect, the sleep timer does not function. Th...
Plan Premium Country Canada Device Samsung TAB S7+ Operating System Android My Question or Issue when I listen on the tablet, the sleep timer works. However, when I am listening on a...
Not applicable
8862 Views
5 replies
6 likes
PlanPremium Country Australia DeviceSamsung Galaxy S24 Operating SystemAndroid My Question or IssueMy Spotify app continually says I am in offline mode and can't seem to find my internet connection (which is working fine on other devices) I've tried ...
Plan Premium Country Australia Device Samsung Galaxy S24 Operating System Android My Question or Issue My Spotify app continually says I am in offline m...
Not applicable
23890 Views
11 replies
3 likes
Nothing more
Nothing more
Spotify Star
495 Views
1 replies
0 likes
It was opening and working last week,now it will not open when l log in
It was opening and working last week,now it will not open when l log in
Moderator
482 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung SM-M315F/DSNOperating SystemAndroid 12 My Question or IssueIf you use smart shuffle in your favourite songlist (all sounds are downloaded) without an internet connection, all songs are unplayable or play with a ...
Plan Premium Country Germany Device Samsung SM-M315F/DSN Operating System Android 12 My Question or Issue If you use smart shuffle in your favourite songlist (all sounds are download...
Newbie
1271 Views
2 replies
3 likes
I have new devices I need to add offline, I need to delete all off line devices.
I have new devices I need to add offline, I need to delete all off line devices.
Moderator
580 Views
1 replies
0 likes
I need to hear music like now
I need to hear music like now
Moderator
468 Views
1 replies
0 likes
Country Brazil Operating System (Android 11) My Question or Issue Recently i started to use the function to add the albums i listen to in my library, but the sorting functions don't serve me completely as i would like to sort my albums by release dat...
Country Brazil Operating System (Android 11) My Question or Issue Recently i started to use the function to add the albums i listen to in my library, but ...
Not applicable
13426 Views
7 replies
36 likes
PlanPremium CountryCanada DeviceGalaxy Z Fold 5, Galaxy Tab S8+, Windows PCOperating System(Android 14 OneUI 6.1, Windows 11 N) My Question or IssueIt seems that a recent and previously "Fixed" bug has come back. When setting songs to repeat one, son...
Plan Premium Country Canada Device Galaxy Z Fold 5, Galaxy Tab S8+, Windows PC Operating System (Android 14 OneUI 6.1, Windows 11 N) My Question or Issue It seems that...
Moderator
12640 Views
29 replies
4 likes
Plan - Premium YearlyCountry - India Device - Resmi K20Operating System - Android 10 My Question or IssueLyrics have been added to Spotify according to [this](https://support.spotify.com/us/using_spotify/features/can-i-see-lyrics-on-spotify/) page on...
Plan - Premium Yearly Country - India Device - Resmi K20 Operating System - Android 10 My Question or Issue Lyrics have been added to Spotify according to [this](https://...
Visitor
1038 Views
2 replies
1 likes
If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played
If I want to Listen, and I press on play, I get an ad played, after this ad I only can Listen for 10 seconds befor the music Stops, if I Hit play again, the next ad gets played
Not applicable
3914 Views
3 replies
0 likes
have tried everything others hasve suggested but nothing has fixed the issue
have tried everything others hasve suggested but nothing has fixed the issue
Moderator
416 Views
1 replies
0 likes
Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual.Só que eu quero continuar com o plano duo.
Deu problema no meu pagamento, então registrei outro cartão pra conseguir pagar, só que quando eu paguei foi pro plano individual. Só que eu quero continuar com o plano duo.
Moderator
522 Views
1 replies
0 likes
I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change in quality. Need help please. Wondering what's the p...
I am trying out a premium membership on my Pixel 8 but see no change in audio quality even when the quality is set to high. Have changed all the settings per various forums on the web but no change i...
389 Views
0 replies
0 likes
When I'm offline I can't play all music I've already downloaded
When I'm offline I can't play all music I've already downloaded
Moderator
436 Views
1 replies
0 likes
I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is interfering ever since a 9/21/23 Spotify application ...
I teach where a set of wifi speakers are used. Now I just get a new Jam Session screen instead and see no way to connect to the speakers. I DON'T WANT JAM but can't find how to disable it. This is in...
Casual Listener
4930 Views
19 replies
2 likes
The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine
The feature with the timer on album there is a button share that crash the application, next to it there is 3 dot an the share button si working fine
Spotify Star
373 Views
1 replies
0 likes
When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but with the shuffle turn on again. Also when skip or p...
When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but ...
Casual Listener
1847 Views
6 replies
0 likes
