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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27779 Views
  • 59 replies
  • 23 likes
  • 27779 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870386 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870386 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24742 Views
  • 3 replies
  • 0 likes
  • 24742 Views
  • 3 replies
  • 0 likes

Spotify Connect plays old version of Daily Mix playlist

PlanPremiumCountryUKDevicePlaying from Pixel 3a (Android 12), controlled over Spotify Connect from Macbook Pro 2017 (macOS 13.4) My Question or IssueI hit the big "Play" button under "Daily Mix 5" from my Mac, with Spotify Connect controlling my Andr...

  • Newbie
  • Plan Premium Country UK Device Playing from Pixel 3a (Android 12), controlled over Spotify Connect from Macbook Pro  2017 (macOS 13.4)   My Question or Issue I hit the big "Play" bu...
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't force Spotify to stop

Hello good day I can not force Spotify to stop.I do not have this problem in other applications, but I have this problem in spotify.The application is in the latest version.My phone is Samsung Galaxy A23 Android 13 operating system.

  • Newbie
  • Hello good day I can not force Spotify to stop.I do not have this problem in other applications, but I have this problem in spotify.The application is in the latest version.My phone is Samsung Galaxy...
  • Alex
  • Spotify Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why all my spotify accounts don't have lyric in all song

I've made so many account and all song don't have lyric, i've already seen many tutorial and seen in spotify web

  • Visitor
  • I've made so many account and all song don't have lyric, i've already seen many tutorial and seen in spotify web
  • Alex
  • Spotify Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pausing when Android locked going to sleep, tried all previous solutions but nothing works.

Hi guys, Been experiencing this before the previous system update. Music will stop every single time that the phone is being locked and goes to sleep mode.I have no data restriction, no powrp saving mode activated and no system cleaning apps, but sti...

  • Visitor
  • Hi guys,   Been experiencing this before the previous system update. Music will stop every single time that the phone is being locked and goes to sleep mode. I have no data restriction, no po...
  • khirhyalan
  • Casual Listener
  • 12533 Views
  • 5 replies
  • 5 likes
  • 12533 Views
  • 5 replies
  • 5 likes

Superuser Contribution [Mobile] "You've discovered a Premium feature" pop up while on Premium

PlanPremiumCountryGermany DeviceOnePlus 7ProOperating SystemAndroid 13 My Question or IssueA "You've discovered a Premium feature" pop up appears when pressing the shuffle button next to the play button of a playlist while some autoplay songs are pla...

  • Newbie
  • Plan Premium Country Germany   Device OnePlus 7Pro Operating System Android 13   My Question or Issue A "You've discovered a Premium feature" pop up appears when pressing th...
  • Roger46
  • Casual Listener
  • 6001 Views
  • 12 replies
  • 2 likes
  • 6001 Views
  • 12 replies
  • 2 likes

Superuser Contribution Pulled back into app when adjusting volume while casting to speaker

While casting to smart speaker/Google home I navigate away from the app to home screen/different app, then when volume is adjusted for device being casted to I am pulled back into Spotify app without any input or even touching the screen. Highly irri...

  • Newbie
  • While casting to smart speaker/Google home I navigate away from the app to home screen/different app, then when volume is adjusted for device being casted to I am pulled back into Spotify app without...
  • AlejaR
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

UI/UX Improvements

Spoiler (Highlight to read) PlanPremiumCountryUKDeviceSAMSUNG S22+Operating SystemANDROID My Question or IssueWarning: rant. I've been a premium user for almost 10 years but the UI and UX of the android app seems to be getting worse each year so I th...

  • Newbie
  •   Plan Premium Country UK Device SAMSUNG S22+ Operating System ANDROID   My Question or Issue Warning: rant. I've been a premium user for almost 10 years but the UI and UX of t...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify and buds pro 2 (24 bit audio)

My Question or IssueProbabaly a stupid question but the galaxy buds pro 2 make a big deal out of providing 24 bit audio quality at 48khz Would this make any difference at all when listening to Spotify, as the native sound quality is lower than that?

  • Newbie
  •     My Question or Issue Probabaly a stupid question but the galaxy buds pro 2 make a big deal out of providing 24 bit audio quality at 48khz   Would this make any difference at a...
  • Alex
  • Spotify Legend
  • 2488 Views
  • 3 replies
  • 0 likes
  • 2488 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps running in the background

Hello,Spotify keeps running in the backgroud even after I close it. The device is Samsung A14.I've disabled everything I can think of but Spotify still runs in the background.Please cold you tell me how I can disable it completely and have it running...

  • Visitor
  • Hello, Spotify keeps running in the backgroud even after I close it. The device is Samsung A14. I've disabled everything I can think of but Spotify still runs in the background. Please cold you te...
  • Alex
  • Spotify Legend
  • 4383 Views
  • 1 replies
  • 0 likes
  • 4383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery drain Sony Xperia 5 iv

With no clear reason Spotify drains over 70% of my battery within work day. My phone is new and I'm not an idiot with tech so basic "reboot and reinstall" stuff has been done and problem prevails

  • Visitor
  • With no clear reason Spotify drains over 70% of my battery within work day. My phone is new and I'm not an idiot with tech so basic "reboot and reinstall" stuff has been done and problem prevails
  • AlejaR
  • Moderator
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stop playing/dislike button missing for radio play

As per title. The dislike button for radio mixes is missing i.e. the category where I need it most. I'm using the latest version of Spotify for Android.

  • Regular
  • As per title. The dislike button for radio mixes is missing i.e. the category where I need it most. I'm using the latest version of Spotify for Android.
  • Joan
  • Moderator
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Audio stuttering when using Bluetooth in Spotify phone app

PlanPremiumCountryBrazil DeviceRedmi Note 9SOperating SystemMIUI 12.5.5.0 Stable My Question or IssueMy phone's Spotify app won't play music via Bluetooth normally anymore. I always listen to music using my wireless headphones, specially now that I'm...

  • Regular
  • Plan Premium Country Brazil  Device Redmi Note 9S Operating System MIUI 12.5.5.0 Stable   My Question or Issue My phone's Spotify app won't play music via Bluetooth normally anymo...
  • Ahdelil
  • Visitor
  • 3062 Views
  • 2 replies
  • 3 likes
  • 3062 Views
  • 2 replies
  • 3 likes

Superuser Contribution Bugs in Android app & Chromecast app

PlanFreeCountryUSADevice1st device - Chromecast (latest version for ANDROID TV) 2nd device - Lenovo Android tablet with Android 12Operating SystemAndroid 12 on both devices My Question or IssueI have 2 separate bugs to report. The first is with Spoti...

  • Gig Goer
  • Plan Free Country USA Device 1st device - Chromecast (latest version for ANDROID TV)  2nd device - Lenovo Android tablet with Android 12 Operating System Android 12 on both devices &nbs...
  • Susan_GP
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't play some songs on Sonos One

I happen to mainly use Spotify Premium on Android, but the same problem happens if I use the Desktop app. I can usually connect to my Sonos One speakers without a problem. But when connected there are some songs that I can't play. When I tap them, no...

  • Visitor
  • I happen to mainly use Spotify Premium on Android, but the same problem happens if I use the Desktop app.   I can usually connect to my Sonos One speakers without a problem. But when connected...
  • Joan
  • Moderator
  • 1414 Views
  • 4 replies
  • 5 likes
  • 1414 Views
  • 4 replies
  • 5 likes

Superuser Contribution My spotify keeps connecting to a different phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Spotify stops playing every 2 minutes

About every 2 minutes, the track I am listening to stops playing. The app shows it as playing but no sound comes out and when I pause and press play, it jumps back to the place where the sound stops. The first time I can get it to play again by unloc...

  • Visitor
  • About every 2 minutes, the track I am listening to stops playing. The app shows it as playing but no sound comes out and when I pause and press play, it jumps back to the place where the sound stops....
  • Khan01
  • Visitor
  • 1873 Views
  • 1 replies
  • 0 likes
  • 1873 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist won't shuffle

PlanPremiumCountry DeviceGalaxy S22Operating SystemAndroid My Question or IssueI made a new playlist and when I click the SHUFFLE icon, a window pops up and says "You've discovered a Premium Feature" and then goes away. It will not let me turn on shu...

  • Regular
  • Plan Premium Country   Device Galaxy S22 Operating System Android   My Question or Issue I made a new playlist and when I click the SHUFFLE icon, a window pops up and says "You've...
  • Susan_GP
  • Moderator
  • 192 Views
  • 3 replies
  • 0 likes
  • shuffle
  • 192 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify won't play on Google Home

PlanPremiumCountryMexicoDeviceHuawei Y9S and PCOperating SystemAndroid 11, Windows 10 My Question or IssueI have two Google Home Mini speakers and a Google Chromecast which I used to stream Spotify to with no issues. Almost a week ago now I am no lon...

  • Casual Listener
  • Plan Premium Country Mexico Device Huawei Y9S and PC Operating System Android 11, Windows 10   My Question or Issue I have two Google Home Mini speakers and a Google Chromecast which I...
  • OscarDC
  • Moderator
  • 7295 Views
  • 16 replies
  • 0 likes
  • 7295 Views
  • 16 replies
  • 0 likes

Superuser Contribution Still happening in 2023 - Downloaded songs move back to Local Drive unexpectedly

PlanPremiumCountryUSDeviceSamsung Note 20 UltraOperating SystemAndroid 12 My Question or IssueI have seen MULTIPLE threads on this but it never seems resolved, what is going on Spotify? Basically I have about 10gig of downloaded songs. I set to my SD...

  • Music Fan
  • Plan Premium Country US Device Samsung Note 20 Ultra Operating System Android 12   My Question or Issue I have seen MULTIPLE threads on this but it never seems resolved, what is going ...
  • Roachforlife
  • Music Fan
  • 423 Views
  • 2 replies
  • 1 likes
  • 423 Views
  • 2 replies
  • 1 likes