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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27666 Views
  • 59 replies
  • 23 likes
  • 27666 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870361 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870361 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24734 Views
  • 3 replies
  • 0 likes
  • 24734 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account Login

PlanPremiumCountryIndonesia, SEADevice(Xiaomi Redmi 10 2022)Operating System(Android 12) My Question or IssueHello, previously I logged in on a Samsung device with a Samsung Account and registered a premium account. But now I don't use Samsung device...

  • Visitor
  • Plan Premium Country Indonesia, SEA Device (Xiaomi Redmi 10 2022) Operating System (Android 12)   My Question or Issue Hello, previously I logged in on a Samsung device with a Samsung ...
  • Alex
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App NO GLYPH issue

PlanPremiumCountryGerDeviceXiaomi Mi 10 ProOperating SystemAndroid 11 Miui 12.2.3 (CHN) My Question or IssueI want my icons back, I've reinstalled the app, cache clear, data clear and logged into another device but nothing helped.Other device being g...

  • Casual Listener
  • Plan Premium Country Ger Device Xiaomi Mi 10 Pro Operating System Android 11 Miui 12.2.3 (CHN)    My Question or Issue I want my icons back, I've reinstalled the app, cache clear,...
  • OscarDC
  • Moderator
  • 2341 Views
  • 3 replies
  • 0 likes
  • app bug
    app glitch
    Icons
    No glyph
    play pause symbol broken
    symbols issue
  • 2341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can no longer sort playlists??

Premium PlanUS Samsung Galaxy s22 ultra I used to be able to click the little hamburger when in a playlist and choose how I want it sorted-- by title, by artist, by recently added. I used this feature ALL THE TIME because I have some giant playlists ...

  • Visitor
  •   Premium Plan US   Samsung Galaxy s22 ultra   I used to be able to click the little hamburger when in a playlist and choose how I want it sorted-- by title, by artist, by recent...
  • AlejaR
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution There is no way to set Spotify to uae Wi-Fi only

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no way to set this app to use wifi only. People have been asking for it for ten year...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue There i...
  • AlejaR
  • Moderator
  • 386 Views
  • 5 replies
  • 0 likes
  • 386 Views
  • 5 replies
  • 0 likes

Superuser Contribution How select folders at Android app?

PlanPremiumCountryArgentinaDeviceSamsung Galaxy A03 CoreOperating SystemAndroid 11 My Question or IssueHow to add a specific folder for local files?When I allow show audio files at this device (Mostrar archivos de audio de este dispositivo) at local ...

  • Gig Goer
  • Plan Premium Country Argentina Device Samsung Galaxy A03 Core Operating System Android 11   My Question or Issue How to add a specific folder for local files? When I allow show audio ...
  • spacecabbie
  • Newbie
  • 1080 Views
  • 4 replies
  • 1 likes
  • 1080 Views
  • 4 replies
  • 1 likes

Superuser Contribution Not playing local songs. Suddenly works. Then stops.

PlanPremiumCountry DeviceS21 Ultra - newest OSOperating SystemWindows 10 My Question or IssueI swear to god I am losing my **** mind with this "app".It all started out of nowhere.I can listen to all of my songs (online and local song files) on the de...

  • Newbie
  •   Plan Premium Country   Device S21 Ultra - newest OS Operating System Windows 10   My Question or Issue I swear to god I am losing my **** mind with this "app". It all sta...
  • OscarDC
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

I'm premium and I still get ads 🛑

There's a promotion currently running by Spotify to get a Google home miniAnd that's being shoved in your face as an in-app popup when you open the mobile app even when you're premium, and there is no option to disable that. Spotify this is not okay,...

  • Regular
  • There's a promotion currently running by Spotify to get a Google home mini And that's being shoved in your face as an in-app popup when you open the mobile app even when you're premium, and there is...
  • Ekipogh
  • Newbie
  • 520 Views
  • 2 replies
  • 5 likes
  • 520 Views
  • 2 replies
  • 5 likes

Superuser Contribution Spotify download problem at Samsung Galaxy S22 Ultra

PlanPremiumCountryUSDeviceSamsung Galaxy S22Operating SystemOne UI version 5.1Android Version 13 Google play system update March 1, 2023My Question or IssueWhy I can't download Spotify to my Samsung

  • Newbie
  • Plan Premium Country US Device Samsung Galaxy S22 Operating System One UI version 5.1 Android Version 13  Google play system update March 1, 2023 My Question or Issue Why I can't down...
  • MihailY
  • Moderator
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Spotify logs off after restart

PlanPremiumCountry Device Operating SystemAndroid 13 My Question or IssueIf you're reading this, could you please:- Enable offline mode- Move storage to SD card- Reboot phone- Reply to this post with: - Logged off after reboot? Yes/No - Android Versi...

  • Music Fan
  • Plan Premium Country   Device   Operating System Android 13   My Question or Issue If you're reading this, could you please: - Enable offline mode - Move storage to SD card...
  • WilcoSnel
  • Music Fan
  • 298 Views
  • 2 replies
  • 1 likes
  • Android offline mode sd card storage logged off reboot research
  • 298 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can no longer preview songs

PlanFreeCountryUSAPhoneMoto Z Play DroidOperating SystemAndroid 8.0.0 My Question or IssueI have Spotify v 8.5.60.1013. Until a couple weeks ago I could preview songs, but now cannot. I typically search for an artist, then tap SEE DISCOGRAPHY, then t...

  • Casual Listener
  • Plan Free Country USA Phone Moto Z Play Droid Operating System Android 8.0.0   My Question or Issue I have Spotify v 8.5.60.1013.  Until a couple weeks ago I could preview songs, ...
  • Un1quecorn
  • Visitor
  • 65828 Views
  • 31 replies
  • 6 likes
  • Android
  • 65828 Views
  • 31 replies
  • 6 likes

Superuser Contribution Spotify closes while playing in background

Hi,Since I received the Android 13 upgrade on my Nokia G20 Spotify is randomly stopping while playing a track. When I unlock the phone and press the play button the track starts playing from the beginning.How do I fix this?

  • Newbie
  • Hi, Since I received the Android 13 upgrade on my Nokia G20 Spotify is randomly stopping while playing a track. When I unlock the phone and press the play button the track starts playing from the be...
  • MihailY
  • Moderator
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Lack of features in Spotify Pakistan app

PlanPremiumCountryPakistanDeviceInfinix Note 7 and Desktop PCOperating SystemAndroid 10 and on desktop Win 10 My Question or IssueSo i have noticed that lots of features of Spotify App (Including the New UI, Karaoke, Discovery feed, Hey Spotify, Spot...

  • Newbie
  • Plan Premium Country Pakistan Device Infinix Note 7 and Desktop PC Operating System Android 10 and on desktop Win 10   My Question or Issue So i have noticed that lots of features of S...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Sort my playlists songs in the same order on desktop and mobile

On desktop, I can choose to sort the songs in my playlists by date added, title, artist, custom sorting, etc. which is very convenient! (cf. image) However, the sorting I have chosen for my playlists on desktop is not reflected on mobile. I would lik...

  • Roadie
  • On desktop, I can choose to sort the songs in my playlists by date added, title, artist, custom sorting, etc. which is very convenient! (cf. image)   However, the sorting I have chosen f...
  • Clélia
  • Roadie
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Offline Mode shortcut

PlanPremiumCountryGreeceDeviceHonor 20 LiteOperating SystemAndroid Pie My Question or IssueI used to have an Offline Mode shortcut in my notifications panel,which vanished a few hours ago. The app was last updated late May so I don't know what to do?...

  • Casual Listener
  • Plan Premium Country Greece Device Honor 20 Lite Operating System Android Pie   My Question or Issue I used to have an Offline Mode shortcut in my notifications panel,which vanished a ...
  • Tooglebro69
  • Visitor
  • 4266 Views
  • 9 replies
  • 10 likes
  • 4266 Views
  • 9 replies
  • 10 likes

Bring bass booster to mobile

We should have all the sound presets like bass booster and whatnot, just like the desktop version. On mobile it's frustrating because you can only use the default equalizer.

  • Casual Listener
  • We should have all the sound presets like bass booster and whatnot, just like the desktop version. On mobile it's frustrating because you can only use the default equalizer. 
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Metallica Reload Album Cover (Android Auto)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis album cover doesn't load in Android Auto. Works fine in the app, but Android Auto screen...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This al...
  • Skeld
  • Casual Listener
  • 373 Views
  • 2 replies
  • 1 likes
  • 373 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Spotify linking to alarm apps when I don't want it to?

PlanPremiumCountryUSADeviceSamsung Galaxy Note20 UltraOperating SystemAndroid 10My Question or IssueSomehow Spotify is linking to my Google Clock app even though I never linked them, and I can't find anything on my phone that suggests they are linked...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy Note20 Ultra Operating System Android 10 My Question or Issue Somehow Spotify is linking to my  Google Clock app even though I never linke...
  • Mgchick
  • Regular
  • 6850 Views
  • 2 replies
  • 0 likes
  • 6850 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Podcasts Unavailable

Podcasts haven't been available for last few days in app. Can't search them or see any saved shows or episodes. PlanPremiumCountryUnited StatesDevicePixel 3AOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Music Fan
  • Podcasts haven't been available for last few days in app. Can't search them or see any saved shows or episodes.    Plan Premium Country United States Device Pixel 3A Operating Syst...
  • Alex
  • Spotify Legend
  • 3162 Views
  • 24 replies
  • 0 likes
  • Android
    Pixel 3A
    Podcasts
    unavailable
  • 3162 Views
  • 24 replies
  • 0 likes

Superuser Contribution Spotify app won't play songs I search for

Spotify Free, latest version, on Android 10. I search for a song - say "what a wonderful world."Spotify searches for and retrieves the song.But won't play it.Instead I get a "Shuffle Play" which, when clicked, plays a completely different song.I get ...

  • Music Fan
  • Spotify Free, latest version, on Android 10.   I search for a song - say "what a wonderful world." Spotify searches for and retrieves the song. But won't play it. Instead I get a "Shuffle P...
  • Dian
  • Spotify Legend
  • 12224 Views
  • 10 replies
  • 2 likes
  • 12224 Views
  • 10 replies
  • 2 likes

Superuser Contribution Certain Local Files from PC Greyed out on Mobile (Android)

PlanPremiumCountryCanadaDeviceSamsung Galaxy A50Operating SystemAndroid Version 11 My Question or IssueI put some local files from my PC (Windows 10 OS) into a playlist to play on my phone, but some songs (and somehow specifically the ones I want to ...

Screenshot_20230501-000946_Spotify.jpg
  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy A50 Operating System Android Version 11   My Question or Issue I put some local files from my PC (Windows 10 OS) into a playlist to pl...
  • Yordan
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes