Help - Desktop (Linux, Mac and Windows)

[realdannys]

Hi,

Recently development but the desktop client in OSX freezes when I try to select prefernces. What is strange is that music will keep playing but I can't do anything in the app and just get the spinning beachball. I can right click on the app in the dock and after about 4-5 seconds will get the option to force quit.

Ive tried deleting preferences, ive tried reinstalling (whilte deleting preferences again) and neither has worked.

Any answers to this? Thanks.

[doccie]

Just noticed the same myself as I tried to see if the gapless playing/crossfade option was on. No problems as long as I stay out of preferences.

OS X 10.7.3 - Spotify 0.8.2.527

[gallantr94]

I am encountering the same issue. I am running OS X 10.7.3 and Spotify v0.8.2.610.g090a06f8 on a Mac Mini (mid 2010).

[David]

Hello.

Weird. You might want to try a clean reinstallation of Flash first of all. 

* Uninstall Spotify and remove all Spotify folders.
* Complete uninstall of Flash (http://kb2.adobe.com/cps/141/tn_14157.html). In order to uninstall Flash you need to ensure it's not currently being used (basically have no programs running at all).
* Restart your computer and install Flash again, from http://get.adobe.com/flashplayer/
* Download and install the latest version of Spotify: https://www.spotify.com/download/

[joachim]

Hi,

I'm having this issue as well. I've had it for a while, but I followed your advice, David, and completeley removed Spotfiy, all its preferences, and Flash. I restarted, and reinstalled both Flash and Spotify. Still the same issue. Cannot open the preferences at all.

Running Spotify 0.8.3.222.g317ab79d on OS X 10.7.4.

Please sort this out.

[Michiel1974]

Ok. I have exactly this problem since i migrated my old mac to my new. The old one had a different user name then the new one. It appears that spotify tries to look up the preferences in the old account, because the mac says: cannot connect to server and then the name of my old mac. When i wait veeeeeeery long i can enter the preferences and change them, but every single click gives the same beachball and i have to wait veeeeery long again. Is there a way to change this? I have already installed new versions and stuff.

By the way: please please please make it possible to remove multiple playlists... old issue. 

[Funkydude]

Just wanted to mention that I, too, just encountered this after the latest update (to 0.8.4.107.g4fa0003f) on my Mac (Snow Leopard) since Spotify told me that it was unable to login to the Last.fm scrobbling server (correctly, since I had changed that password recently and the reason why I was going into the preferences to fix).

It actually finally got "unstuck" after about 30-60 seconds (of seeming to have frozen/crashed, OSX itself also thought it had crashed since it was not responding) and I was presented with a series of popups from Finder that it couldn't connect to a specific IP (a NAS of mine which was correctly offline at that moment), but was NOT mounted at the time. Maybe they were not related, but they seemed to appear exactly at the same time as Spotify got unstuck.

So.. it seems like upon loading of Preferences, Spotify does some things which have the potential of taking a long time (waiting for timeouts).

I might add that the network resource in question has never been used for any of the locations in Spotify for Purchases and Caches so I don't know why it was trying to look up that network resource.

Maybe that helps shed some light on things?

Edit:

Just wanted to add that I can totally repeat this behavior every time I open that dialog now.

And regarding the file share, I believe the reason Spotify tries to access it is that I have links to several folders on it placed among "Places" ("Favorites" or whatever you want to call it) in Finder. So if Spotify iterates through all the entries inside Places, that totally could result in this behavior. Question is why. As a user I did NOT ask you to do that. Don't get me wrong, I don't care that you did, really, I'm sure you had your reasons, but you should do it in a way so that you can handle the errors in code and not cause weird and seemingly unrelated error popup messages to appear and bother the user who will have no idea what is going on.

Freezing the way Spotify does now is just plain nasty. Oh and dudes, are you seriously doing that kind of time consuming operations in the UI thread, freezing the whole UI (and causing the OS to suspect the app has crashed)?

That's not very nice programming. Do it in a separate thread for crying out loud!

[Rexxyboy]

Me too. EVERY time i go to preferences, spinning ball, after 2 minutes or so it comes good, pretty sure it's trying to profile my network and its shares. Often, it does not come good and i have to force quit spotify.  MacBook Pro, 10.7.3.

[robertderosny]

Same probleme here. The preferences pane try to open  3 or 4 times a dead network ressource, and takes 60 sec each time. It's very annoying.

[joedougfish]

good christ, how about a solution that doesnt require uninstalling and reinstalling the operating system?! how about spotify fix their programming? clearly this isnt an isolated problem since a bunch of us are having this issue.