Showing results for 
Search instead for 
Do you mean 
Reply
Concert Regular
BethW
Posts: 5
Registered: ‎14-06-2013

Blank Screen Problems Again

I am using my spotify on my iphone (4s) and macbookpro (running moutain lion) and following upgrade 4 weeks ago I had problems with viewing the whats new page and app finder. I performed a clean reinstall which seemed to fix the problem at the time but now (? after a spotify upgrade on my iphone) I am unable to view the appstore, follow, and radio page- I just get a blank screen. The dicover page is intermittantly viewable sometimes there in full sometimes blank  page somethimes what looks like a half loaded page. Can anyone advise what to do to prevent this (recurring) problem? This is significanlty reducing the functionalty of the app and as I am currently paying £9.99 a month for premium acess I feel like I may have to cancel this if this problem cannot be resolved.

Peter
Posts: 43,229
Kudos: 11,883
Solutions: 3,265
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Blank Screen Problems Again

Hey! :)

 

Which device is it you are having issues on (or is it both)?

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Concert Regular
BethW
Posts: 5
Registered: ‎14-06-2013

Re: Blank Screen Problems Again

Hi,

 

Its my laptop, I don't seem to have any problems viewing any screens on the iphone but the iphone app does not have the app finder or any apps to view- presumed this was a difference between the functionality of the app on the two devices rather than missing content from my iphone app.

 

Beth

Peter
Posts: 43,229
Kudos: 11,883
Solutions: 3,265
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Blank Screen Problems Again

Some people have noticed discover tab access is a bit patchy, it is a known issue which is being investigated by the team. Sometimes a quick log out and back in again can fix it. Other than that for now a clean reinstallation as you have done before is the best option in terms of time spent fixing it!

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Announcements


Want to be a Rock Star?
Read about our Rock Star Program.
If you'd like to join, please make sure you read the attached pdf file and fill out this form:
Please log in (or register) to see the link.

Did you know?


More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.