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Silver-Pirate
Posts: 1
Registered: ‎23-03-2012
Accepted Solution

Can't play certain songs anymore

About 2 days ago I noticed that alot of the songs in my playlists and songs in other peoples playlists seem to be removed. I can't play them anymore even though I have Spotify Unlimited. Does anybody have an idea as to what the problem might be? The song title that used to be "white" is now grey and it says "this song is not available anymore" but a few days ago I didn't have a problem playing them.
Gig Goer
J0han
Posts: 3
Registered: ‎24-03-2012

Re: Can't play certain songs anymore

[ Edited ]

I have Spotify Premium and I am experiencing the same problem. It's only like this on my mobile phone though; I can play the songs on my PC...

 

EDIT: I can play the songs if I search for them or add them to a playlist of my own. Syncing the specific playlist from my PC doesn't help. For example I can only play 14/40 songs from the playlist "Topsify US ROCK / ALTERNATIVE TOP 40".

Moderator
Richard
Posts: 4,203
Registered: ‎19-01-2012

Re: Can't play certain songs anymore

Hey guys, could you provide us with any links to specific tracks that you're having this with?

I can give them a go myself and see what's up.
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Gig Goer
J0han
Posts: 3
Registered: ‎24-03-2012

Re: Can't play certain songs anymore

[ Edited ]

I can't play the highlighted songs from this playlist on my mobile phone (using the android app on ICS 4.0.2). I can play the songs on my PC. On my mobile phone I can play them all as long as I simply search for them (didn't help to put them in a playlist of my own as I wrote in my first post).

 

 

Topsify US ROCK / ALTERNATIVE TOP 40

 

playlist.jpg

 

 

EDIT: Came to my mind that I am writing in the wrong section on this forum so I probably don't have the same problem as Silver-Pirate.

Gig Goer
J0han
Posts: 3
Registered: ‎24-03-2012

Re: Can't play certain songs anymore

Figured out that I can't play the songs that are "linked" to the same song on a new place/album. So as long time as add the "new" song to my playlist everything seems to work fine on my mobile phone. Don't understand why the android app isn't as smart as the PC so that it can play the song though? Will this perhaps be fixed later on? Will take quite some time to redo all of my playlists :smileysad:

 

Sorry for taking up space in your thread Silver-Pirate.

 

Linked songs:

 

playlist2.png

Music Lover
CrystalMills
Posts: 2
Registered: ‎26-03-2012

Re: Can't play certain songs anymore

With mine, I can play the songs on my phone but I can't play certain ones on my laptop. I'm noticing they are local files, unsure that has something to do with it. These files though are also on my phone locally. I double click on them, nothing happens. The time marker also isn't there, see the screenshot. Here's the link to a few of the songs that don't play:

 

Coldplay – Clocks

Evanescence – Bring Me To Life

Linkin Park – Crawling

 

Crawling

Moderator
Richard
Posts: 4,203
Registered: ‎19-01-2012

Re: Can't play certain songs anymore

Do you know what format the songs you have stored locally are in? It might be Spotify trying to play the Local Files (taking priority over streaming from Spotify) first but not being able to for some reason or other.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Music Lover
CrystalMills
Posts: 2
Registered: ‎26-03-2012

Re: Can't play certain songs anymore

Richard, I'm sorry I'm just seeing this.

 

To answer your question, they are in mp4 format as they are from iTunes. Could this be the reason they don't play? I can't recall if they ever played actually, don't think I ever paid attention. These files are local to my phone as well though but they play fine on my phone and iPod Touch.

 

Thanks,

Crystal

Moderator
Richard
Posts: 4,203
Registered: ‎19-01-2012

Re: Can't play certain songs anymore

Well .mp4 files should work, it's .m4p that we have problems with. It might be worth updating Quicktime - that does work for .m4a files at least.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Music Fan
absolutshana
Posts: 1
Registered: ‎14-05-2012

Re: Can't play certain songs anymore

[ Edited ]

Hey Richard! Just saw this topic and same thing is happening to me. I have spotify premium,  and can't seem to have available, tracks that I used to have and listen on my playlist.

I did not have them sync or "available offline" mode. I have the exact same problem as Silver-Pirate:

"The song title that used to be "white" is now grey and it says "this song is not available anymore" but a few days ago I didn't have a problem playing them", but all answers seemed to focus on music store on the computer, rather than online mode.

They wont work on my phone or computer. Using iPhone4 and Mac OS X.

Below, screenshot from an album I didn't have any problem until last week, and now only 2 songs are available.

 

Thanks

 

Picture 3.png

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