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Music Lover
Earthshaper
Posts: 2
Registered: ‎21-03-2013

Can't see user profiles

I can no longer view my friends or my own profiles and playlists since the update. When I click on their names it just shows a up as a blank white page. I can't follow anyone new or see people I am already following. 

Festival VIP
Concentrik
Posts: 13
Registered: ‎19-03-2013

Re: Can't see user profiles

just tried downlaoding spotify manually.  for now its back up.  

 

This update and new look and functionality is a disgrace.  We are here to listen to music and quietly go about sharing with others.  Thats it. 

 

No Follow. Just Listen.

 

I hope they listen to all the exasperated music lovers and follow with the right response to our anger and frustration and change back to what they are good at!!!!

 

Businesses die and live at the hands of their regular customers.  Customers who like and trust the product they get.  Customers who are loyal until the moment when the are let down by inconsiderate behaviour.  

 

Longterm commercial success and stability is grounded in building on a solid and loyal customer core.  And not on always forcibly seeking new connections.  

 

Dilution of product x less lyal customers = failure

 

 

Music Lover
JonErock
Posts: 2
Registered: ‎27-03-2013

Re: Can't see user profiles

I just downloaded the new spotify on Windows. After finding my friend's user profile through the search bar, I click on their name, and I get the same thing. A blank page with the spinning sun.  It keeps thinking, but I get nothing. Please let me know how to  connect to the other user so I can see their playlist.  Thanks.

Peter
Posts: 46,826
Kudos: 12,863
Solutions: 3,512
Registered: ‎03-07-2012

Re: Can't see user profiles


JonErock wrote:

I just downloaded the new spotify on Windows. After finding my friend's user profile through the search bar, I click on their name, and I get the same thing. A blank page with the spinning sun.  It keeps thinking, but I get nothing. Please let me know how to  connect to the other user so I can see their playlist.  Thanks.


Hey! Welcome to the community :) 

 

Can you try a quick clean reinstallation of the client and see if that helps?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Lover
Earthshaper
Posts: 2
Registered: ‎21-03-2013

Re: Can't see user profiles

thanks. it seems to be working now.

Music Lover
JonErock
Posts: 2
Registered: ‎27-03-2013

Re: Can't see user profiles

Thanks for the response. I tried the reinstall, but it still reacts the same. Another note to add: I can click on the Follow button for the user, and their name shows up in my Following list. But, after logging out of Spotify and then back in, the user is not listed.  Also, the user has the same problem as I am having.  

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