24-03-2012 02:28 PM - edited 24-03-2012 02:30 PM
I'm not sure if this has anything to do with the latest updates but I've noticed in the past month or so Spotify, and Spotify only, has been crashing my computer though sometimes Spotify itself will crash and my computer is fine. I usually get that "blue screen of death" though and then my computer restarts itself.
The crash happens everyday (though not everytime) I run the program. Anyone else experiencing this problem? I had added a lot of local files to the program but surely this cannot be the cause..?
27-03-2012 01:17 PM
I am noticing the same issue here as well. The only time I get the BSOD is when I'm running spotify. I received an update about a week ago (I think) and have not had the time to see if this release has the same fatal issue.
27-03-2012 05:38 PM
This is the kind of thing that's nigh upon impossible for a third-party (like me) to troubleshoot from a distance, but a good start would be to post up machine and OS specs: Windows version, CPU, video card, audio card/onboard audio, etc. The problem with troubleshooting Windows machines is always that there are about a billion different hardware and software variables.
Though I'll be honest and say that -- especially if you're having this problem on Win7 (which is pretty darn solid) -- my absolute first reaction to a BSOD would be to check for flaky RAM, even if it's only one particular app that's causing the crash. It's not always the most demanding applications that cause problems like this, so you could be playing CoD4 just fine while Spotify makes it throw a fit; it just depends whether the app happens to hit the sensitive area of memory sufficiently hard.
So if a reinstall of Spotify doesn't solve it, Memtest86+ and Windows Memory Diagnostic are two good options for testing the RAM. (Bear in mind these will require bootable CDs/floppies, as you don't want to test RAM from within an OS.) Beyond that, the basic "first step" hardware solutions to try would be: blowing out the dust (isn't that always the first recommendation?!), checking for heat issues, and removing/reseating the RAM modules.
While I'm not diverting blame from the Spotify client, I will say that it's become increasingly rare (with later versions of Windows) for me to run into crashes/hangs/random reboot issues -- and particularly something as severe as BSODs -- that didn't eventually turn out to have a root cause in failing hardware. There's also an outside chance it's a problem with the audio driver, in which case checking for updates there may not be a terrible idea.
03-05-2012 12:11 AM - edited 03-05-2012 12:14 AM
I also have the same bugs since a few days, on Windows 7 64 bit Ultimate edition (genuine)
sound card : Creative X-Fi Titanium
CPU : AMD Phenom II x4 955
I used this computer intensively for 2 years, this is the first time i have a bsod.
I had no bsod while using other softwares, but spotify gives me a bsod eventually every time i use it long enough (1 to 20 mn usually).
It seems to be often during the first few seconds of a song : everything hangs (mouse, keyboard, screen, etc ...) and the sound is looping on what seems to be a quarter second buffer, then i get a bsod after a few seconds.
Usually just after this bsod windows will do another bsod during boot. then automatically reboot on a system backup.
Of course i tried to reinstall Spotify, and also check my RAM : nothing wrong there.
I just bought a new gold grade 500W power block (i had a 300W before, a bit low) but it does not solve it either.
Like you said, win 7 is usually robust, i never had any problems with it, and never had to do any restore/repair on windows, and this install has been made 2 years ago.
I will be happy to help you debug it on my system if you want (remote desktop etc ...).
03-05-2012 09:10 AM
03-05-2012 01:13 PM
08-05-2012 01:05 AM
Received a Spotify update yesterday I believe. Today, it won't load, straight after I try to login I get the BSOD!
I will try uninstalling spotify then re-installing it.
Some feedback and any help would be very appreciated!
I am running Windows Vista. Here is the problem report I keep receiving:
Shut down unexpectedly
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Files that help describe the problem (some files may no longer be available)
Extra information about the problem
OS Version: 6_0_6001
Service Pack: 1_0
Server information: f0bfeb3f-638d-4a1f-ab2e-16a68db1b094