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Concert Regular
rcarl94
Posts: 5
Registered: ‎26-09-2013

Downloading - Error 52: cannot connect

My spotify player could not connect to the servers so I unistalled and attempted to redownload but I have been unable to for 4 days. I always receive the same message: The installer was unable to connect to the internet. Please make sure that the computer is connected to the internet and that no firewall is blocking the connection and try again. (Error code: 52).  I have tried an ethernet connection as well as wifi and all other internet functions work properly, and I have also unblocked all of my firewall settings, indicating a problem with the Spotify service. I just want to get back to enjoying great music! someone help, please!

Peter
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Re: Downloading - Error 52: cannot connect

@rcarl94 - Does using this installer work? 

 

Peter

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Concert Regular
rcarl94
Posts: 5
Registered: ‎26-09-2013

Re: Downloading - Error 52: cannot connect

It successfully installed the program, but spotify still says that there is a firewall blocking it and won't log me in.  I completely disabled windows firewall and that didn't even fix it.

Peter
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Re: Downloading - Error 52: cannot connect

@rcarl94 - Are you sure you dont have any other security software running? Are you connecting at home or at work/university? 

 

Peter

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Concert Regular
rcarl94
Posts: 5
Registered: ‎26-09-2013

Re: Downloading - Error 52: cannot connect

yes. i have no security software running currently. I am connected to a university network, but spotify worked for the first few weeks that I was here.

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hpguru
Posts: 5,774
Registered: ‎06-02-2012
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Re: Downloading - Error 52: cannot connect

Hey there.

 

Thanks 4 message.

 

There is problem in Spotify server.

 

Hope it will work 4 U soon.

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Peter
Posts: 43,229
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Registered: ‎03-07-2012
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Re: Downloading - Error 52: cannot connect

I don't think this is related to the current service issue, since it was reported yesterday @hpguru 

 

@rcarl94 - Does the web player work for you? 

Unfortunately error 101 normally does mean something is preventing Spotify to connect, so you might need to ask your university admins to unblock spotify

 

Peter

Peter
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Concert Regular
rcarl94
Posts: 5
Registered: ‎26-09-2013

Re: Downloading - Error 52: cannot connect

The web player actually does work. Thank you for your suggestion. What does this mean?

Peter
Posts: 43,229
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Re: Downloading - Error 52: cannot connect

It means most likely your university is blocking the p2p connections the desktop client needs to work, which is amazingly commonplace. The web player streams directly from Spotify rather than sharing content accross clients like the desktop client, which is why it will continue to work fine. 

 

Peter

Peter
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Music Fan
georgea
Posts: 1
Registered: ‎04-10-2013

Re: Downloading - Error 52: cannot connect

My spotify was not working so I unistalled it and now it won download error code 52.  NOTHING HAS CHANGED ON MY SYSTEM!

Except an update was installed by spotify prior to it crashing.

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