Help - Desktop (Linux, Mac and Windows)

[Pedro_Cameron]

Hi...just downloaded and paid up to Spotify premium...so far everything looking ok except when I play any song it skips constantly...every 10secs or so...like a scratched CD...internet conection is decent so I have no idea what is going on. I am using a Mac. Obviously if I wasnt paying I wouldnt complain but paying for premium this should not happen, Open to ideas suggestions, help advice, Many thanks...

[David]

Hey!

You might want to pop over to the Spotify preferences menu (Spotify > Preferences) and see what settings you have turned on under "Playback". If you have both Crossfade and Gapless playback turned on, try turning them both off temporarily. How does playback sound now?

[Chubdor]

This is happening to me as well but on a PC.  Crossfade tracks was off but gapless playback was on.  I tried turning both off and on and it fixed nothing.  Every track i play skips like a scratched disc every 10 seconds or so.  Why is it that paying money for an upgrade degrades the quality of the software?  I only bought this subscription for mobile access.  Instantly regretting it.

[David]

On a PC, you might want to try turning off the "Enable Hardware Acceleration" setting in your Preferences menu.

[AMARILLOMO]

I've turned off the hardware acceleration, gapless, and crossfade and it does not fix it. I'm sure glad i'm paying 10 bucks a month for a service that only works correctly on my phone. :smileyfrustrated:

[Chubdor]

I've tried changing "enable hardware acceleration", this did not fix the issue.  I'm on a Windows 7 x64 bit.

[mfs7772]

yeah, same problem, win 7 CP, 64 bit.  sucks thoroughly

[8brian8]

Hi,

I started getting this problem today and thanks to this topic found the Preferences page :smileywink:

I have resolved the issue for myself by signing out of Facebook in the Prefrences page.

Cheers,

Brian.

[Wilkystyle]

Uh, that definitely did nothing. 

[sblochie]

This problem happens when i playback Spotify on my Windows PC, but does not happen if i play Spotify music through my Sonos system. If i did not have Sonos i would cancel my Spotify subscription because it is totally unacceptable to try listen to music with these continual skips/jumps happening every approx 30 seconds like a scratch on an LP record. Maybe the problem is with my wireless modem's  internet speed connection that my PC has which is not fast/strong enough to  handle Spotify without skips/jumps???

I highly recommend that Spotify provide an answer to this problem so that their customers can know how to fix the situation.....otherwise Spotify will just lose those customers