Help - Desktop (Linux, Mac and Windows)

[simon30497]

Other programs such as Windows Media Player will play sound when I press play however Spotify won't and I was wondering what was wrong. My speaker and computer sound configuration settings haven't changed but it just stopped working!!!! Help Please.

[spotify4dummies · Accepted solution]

Have you looked to see if you have "Enable Hardware Acceleration" checked in the Spotify preferences? Try unchecking this, applying the change and restarting Spotify and your computer.

[Denven · Accepted solution]

Have you looked to see if you have "Enable Hardware Acceleration" checked in the Spotify preferences? Try unchecking this, applying the change and restarting Spotify and your computer.

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I have the exact same problem, everything else just works fine, but when I try to play something in Spotify, it doesn't make any sound! And i disabled the 'enable hardware acceleration' which had no effect to me when i restarted.

[Denven · Accepted solution]

Strange..

But what I did:

- removed Spotify

- Let Ccleaner clean up your computer

- Download Spotify

- Install Spotify

- Launch Spotify

- Make sure in Spotify the sound is not muted

- Right click on your speaker icon next to your time/date in the taskbar and click Open Volumemixer

- There says Spotify, and there I saw it was muted THERE. 

Just look better, that's the only thing I like to say now :P

[Mike173]

That does it! Thanks!!

[hpguru Community Veteran]

Hey Denven.

Thank you for Sharing this Solution with Community.

[stephridout]

Ive recent;ly changed to Windows 7 and can get no sound on Spotify - Ive tried everything spotify recommend, all the volume setting are on the accelerator is right the firewall is not blocking spotify - Ive uninstalled then reinstalled - interestingly any radio podcast has sound but not my music . Its so so frustrating can anyone help at all or do I have to juist give up?  Steph

[mulysa82]

there seem to be alot of this going on and they are working on it.

[Henkarno]

Ha, nice!

Actually, it wasnt shown to be muted on my comp, but it was when I MUTED and THEN unmuted, when my sound came back xD

Thanks man, was stuck with this for 2 weeks already >_<


FIXED, ty :D

[Henkarno]

Try muting spotify in vollume mixer and then unmuting. Worked for me.