Help - Desktop (Linux, Mac and Windows)

[djablenski]

Over the past few days when trying to log into Spotify it has the new terms and agreement box. I accepted it everytime I've logged in but then it puts me in offline mode and I can't listen to any music. How do I get out of offline mode?

I've tried going to file -> offline mode and checking and unchecking it

I've tried to log out of spotify too, but it won't let me because it freezes the program.

Any suggestions??

[na-ne]

I have the same problem and I've tried all the tricks I could find from this community help site. Nothing works. The problem started after the new version was automatically installed. Since then I haven't been able to go online. 

How can this be fixed?

[forfarj]

I too am having this issue following the upgrade which took effect yesterday.  I am using Win7 and all was well prior to the upgrade.  I have attempted uninstall/reinstall, etc all to no avail.  

[Sam]

Djablenski - It looks like you have a free account. In order to use Spotify with a mobile device, Spotify Premium is needed.

Na-ne - Are you logging in with your username 'na-ne' and your Spotify password?

[forfarj]

Also forgot to mention that I have a Free subscription plan if that helps and am using V 0.8.3.222.g317ab79d.

[na-ne]

Yes I am. Thats what I've always done, and its been working fine.

[forfarj]

One more tidbit.  The client is showing "Offline" in the bottom right corner but the "Offline Mode" option in the "File" menu does not have a check mark next to it.

[forfarj]

Quick update to the Offline issue.  I am now able to play but the songs are constantly skipping.  It is almost as if there is a buffering issue.

[djablenski]

That's my problem. I'm not trying to add any music to my phone (I was aware of Spotify Premium - not that I have a good enough phone for it anyway), I just want music on my computer. 

[djablenski]

Oh and I still can't play any of my music if I didn't make that clear.