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[pengie]

And I'm now unsubscribing from this nonsense. If you guys look around the net you can find a build of Rdio that works on 10.5.8. Just FYI...

See y'all around :)

[SirAhNo]

Haha, Pengie, thats ridiculous that they edited your post for something as miniscule as that.

What infuriates me, though, is that Spotify knows that we're complaining, that there are paying users having enormous problems, but are still remaining hush-hush. I suppose because we're in a minority of Mac users (having 10.5.8) that we shouldn't be cared for as well as those who are fortunate enough to have later versions of OS X. 

I sent Spotify Support a follow-up email about how incredibly wrong their response to our problems was and, unsurprisingly, they never got back to me. I really cannot believe the ignorance of this company. I do think they've made a wonderful product, but they are so incredibly awful at customer service, its a wonder to me why this hasn't been covered by many news/tech blogs.

I've never been so disappointed in a product I paid for. 

[Meredith]

Hi everyone,

We’re sorry you’ve not heard from us for a couple of days on this thread. This doesn’t mean we’re not keeping up with your posts. We just don’t want to post for the sake of it. 

We’re still doing everything we can to find an answer. Please hold tight – we’re moving as fast as we can.

[The-Old-Hacker]

An older, working version has been posted by jvanderb in http://community.spotify.com/t5/Desktop-Mac/An-easy-temporary-quot-solution-quot-to-the-problems-wit.... Athough it's a workaround, and only fixes the problem temporarily, it allows us to use Spotify without the bugs, so I've marked that thread as Solved.

[The-Old-Hacker]

---

Meredith wrote:

We’re still doing everything we can to find an answer. Please hold tight – we’re moving as fast as we can.

---

That's not exactly an information-rich post. Are you prepared to actually admit that the problems we're experiencing with Spotify are bugs in the latest releases of the software?

[ysolmaz]

Meredith, your response is not good enough any more.  It's been a month and the Spotify service team has been displaying an appalling attitude towards their paying customers.  There has been no ETA, no frequent updates on what's causing this and what you're doing, no effort on Spotify's part to provide a working version in  the meantime.  I've given you enough time to handle this better.  You've just lost me as a client.  Cancelled.

[SirAhNo]

Meredith, I do not mean to make this a personal attack on you, but on Spotify as a whole. Its been much longer than simply 'days' since you were last here (which, might I add, was already 2 weeks after silence on the matter).

It has been a MONTH. A MONTH since our programs and subscriptions we paid for were riddled with glitches.

An entire month since a perfectly working version of Spotify was replaced by a buggy one. No old version release was given. No clear progress updates were reported on your behalf. Not even any "we're sorry, we screwed up, here's a refund for your month of patient waiting while we give you a screwed up product."  

There have been dozens of customers complaining in this thread, and just imagine all of the other unspoken voices suffering on behalf of your horribly unorganized public relations.

My subscription has been cancelled as well.

In the future, I highly suggest some sympathy for your customers is given. I know you've gotten pretty big after your Facebook deal, Spotify, but that doesn't mean that you should treat us like we're a dime a dozen. 

[The-Old-Hacker]

I've just signed up for a Napster UK trial.

[v_guapo]

I've been credited with 50% off for next month. First, playlist bug was fixed last month after 2/3 months of people complaining. It finally got fixed with the new version, but now it only shows the first track played and doesn't change the artwork either.

Sort this **bleep**ing thing out already!

[Mokodoki]

As a developer myself, I'm honestly curious what is going on in this debugging process. At a month's time, you could've gone over the code line by line now. What's the hold up?