Help - Desktop (Linux, Mac and Windows)

Showing results for 
Search instead for 
Do you mean 
Reply
Concert Regular
HayleyJoh
Posts: 4
Registered: ‎29-03-2012

Spotify Freezes my entire Macbook Pro!

So I just downloaded spotify, it logins and opens, but then whenever i try to click anything it just freezes my WHOLE LAPTOP. I can't even click force quit, i have to force restart EVER SINGLE TIME. I have the newest model of a macbook pro, this shouldn't be happening. Please help.

 

So I unistalled spotify, re-started my computer, re-installed it and the same thing happened.

So I unistalled spotify AND adobe flash, re-started my computer re-installed everything and the same thing happens. What gives??

 

Thank you for reading! I hope you can help...

Spotify
David
Posts: 3,649
Registered: ‎19-01-2012

Re: Spotify Freezes my entire Macbook Pro!

Hmm, that shouldn't be happening at all. As you've got the most recent Mac, I assume you're running on the lastest version of OSX?
-----
Spotify
Concert Regular
HayleyJoh
Posts: 4
Registered: ‎29-03-2012

Re: Spotify Freezes my entire Macbook Pro!

I figured this was some weird fluke... I have no idea what's going on! But yes, I actually even went and updated all the software on my mac so it's 100% up to date... still the same problem. 

Concert Regular
HayleyJoh
Posts: 4
Registered: ‎29-03-2012

Re: Spotify Freezes my entire Macbook Pro!

but for specifics, I'm running OS X 10.7.3. and thank you for responding so promptly!

Spotify
David
Posts: 3,649
Registered: ‎19-01-2012

Re: Spotify Freezes my entire Macbook Pro!

I want to try and see if you have any SIMBL / SpotRemote software that might be causing this issue. Try these steps and see if Spotify works now -

1. Delete the entire folders from the following locations:
- Macintosh HD/Library/Application Support/SIMBL
- [USER FOLDER]/Library/Application Support/SIMBL
2. Uninstall Spotify
3. Restart your computer
4. Install Spotify

Please also try removing these files if they're present.
/Applications/SpotRemote Server.app
/Library/ApplicationSupport/SIMBL/Plugins/SpotifyRemotePlugin.bundle

To bring up the Library folder in OSX Lion just open the Finder, hold alt and press Go. It will then be shown in the list of locations.
-----
Spotify
Concert Regular
HayleyJoh
Posts: 4
Registered: ‎29-03-2012

Re: Spotify Freezes my entire Macbook Pro!

I couldn't find any of those folders on my computer, most likely because I had already un-installed spotify. I found (and deleted) some folders that seemed fishy  and any left behind spotify traces, restarted my computer, then installed spotify. It was very slow to open, but i actually managed to get a song playing, but the song started stopping sporadically and then when I went to open safari while spotify was still open... my whole computer froze again, couldn't even force quit the app... I had force restart my computer. this is about the 7th time i've installed and un-installed spotify and it's just getting frustrating. I love the idea of spotify and would love to have it on my computer- but my computer just seems to be rejecting it...

Spotify
David
Posts: 3,649
Registered: ‎19-01-2012

Re: Spotify Freezes my entire Macbook Pro!

[ Edited ]

Weird! Okay, I saw that you've already tried playing around with Flash too, so let's try something different along those lines.

 

Could you possibly install the Google Chrome browser to your computer at all? This has Flash built in - this might get things working.

-----
Spotify
Music Lover
DATA
Posts: 2
Registered: ‎29-03-2012

Re: Spotify Freezes my entire Macbook Pro!

This also happens with my iMac. I'm running Snow Leopard 10.6.8 and I have Chrome installed up & running.

Thank you for the support!

Spotify
David
Posts: 3,649
Registered: ‎19-01-2012

Re: Spotify Freezes my entire Macbook Pro!

Hello DATA,

 

What have you tried so far? Generally we suggest starting with a clean installation, then a clean reinstallation of Flash -

 

1. Uninstall Spotify and remove all Spotify folders.
2. Complete uninstall of Flash (http://kb2.adobe.com/cps/141/tn_14157.html). In order to uninstall Flash you need to ensure it's not currently being used (basically have no programs running at all).
3. Restart your computer and install Flash again, from http://get.adobe.com/flashplayer/
4. Download and install the latest version of Spotify: https://www.spotify.com/download/

 

Failing that, try the SIMBL / SpotRemote instructions I put above. 

-----
Spotify
Concert Regular
fgiammatteo
Posts: 4
Registered: ‎07-06-2012

Re: Spotify Freezes my entire Macbook Pro!

Same crap is happen to me and has been for sometime... I have been working on macs and computers in gerneral since 97-ish and I have never experiance a system hault like this. I tryed EVERYTHING. It's Spotify. There is no other explanation... But I can figure out what in Spotify is causing this madness. I was searching for a post like this a while ago, but I found nothing. As my last resort, I brought it to the genus bar... I never go to the genus bar... They couldn't even sort it... Its good to see there are others with the same issue. I am hoping to find some sort of solution here. Thanks!
Announcements


Want to be a Rock Star?
Read about our Rock Star Program.
If you'd like to join, please make sure you read the attached pdf file and fill out this form:
Please log in (or register) to see the link.

Did you know?


More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.