Help - Desktop (Linux, Mac and Windows)

[hughnibley]

I'm having identical issues to everyone else.

I've also uninstalled and re-installed flash, spotify, etc. multiple times.  I've changed my password, and have run it as an admin with win xp sp3 compatability mode.

No dice.

Any chance you could unlink things from your side?

[Richard]

Thanks for the reports guys, I'm looking into this.

When it crashes are you prompted to send in a crash report? We can look through those to determine what's going on if so.

[MaGe]

Hi,

I am having the same problems. Reinstalled Flash, reinstalled the software. Not working. Everytime it crashed I sent the crash report; the prompt is shown after restart of Spotify. Hope you can fix the issue.

[Richard]

Do any of you have particularly large iTunes libraries? I'm thinking that Spotify might have trouble loading them during startup, causing a crash.

This could be way off the mark, but it's worth looking into.

[zerosan]

To me it seems like you are grasping straws and firing with shotguns at the problem.

My enviroment:

Spotify Account

No local files at all

Only a few songs starred etc.

Fresh installation of flash and spotify after clean uninstall

Disconnecting the facebook account from spotify (in the apps settings on the facebook page)

lets me access spotify again due to the facebook social module not being able to connect and thus doing nothing.

It's a problem that only occurs when a connection with facebook social occurs.

The moment the popup is closed, and it does it's work in that component (synching? retrieving information? sending information? etc.) it goes back to the login screen.

Would it be possible to get in contact with one of your developers to directly assist in the debugging process of this?

It seems like you aren't able to repilicate this issue, but it's very very replicable on my pc and most others,

I'm willing to offer remote access to my pc for one of your developers to take this on properly.

Greetings

  Zerosan

[hughnibley]

I don't actually have itunes installed, nor any local media files.

Based what I've seen, I would guess some type of exception is being thrown on the call-back to the server - or, a transaction button is not properly being presented, so, the only way to exit out of the dialog (by hitting the X in the window) is counted as choosing to log-out/exit.

But, no actual exception is presented to the user, no crash report - it just kicks you straight back out to the log-in screen.

[Act3297]

Is anyone having the problem using an 32bit OS?

[Richard]

Is everyone here using Windows 7 64-bit? We just need to establish if there's any kind of pattern to the crashes team.

I'll escalate this further as necessary.

[hughnibley]

---

Richard wrote:
Is everyone here using Windows 7 64-bit? We just need to establish if there's any kind of pattern to the crashes team.

I'll escalate this further as necessary.

---

Win7 64-bit, ultimate.

Also, in-case it ends up somehow being relevant:

------------------
System Information
------------------
Time of this report: 4/13/2012, 00:39:32
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.111118-2330)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/29/10 22:06:58 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz (8 CPUs), ~3.1GHz
Memory: 8192MB RAM
Available OS Memory: 8184MB RAM
Page File: 3361MB used, 13002MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

-------------
Sound Devices
-------------
Description: Speakers (Logitech G930 Headset)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_046D&PID_0A1F&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/13/2009 18:06:32, 109568 bytes
Other Files:
Driver Provider: Logitech, Inc.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

[zerosan]

I'm using Windows 7 64Bit as well