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tylerwithano
Posts: 6
Registered: ‎20-05-2013

Spotify has stopped working

So, I have been using spotify premium for awhile, every single day. Yesterday I tried to open it and it wouldn't open Microsoft windows error popped up and said "Spotify has stopped working" it then continues to not respond. Over and over again it will not respond. I tried to uninstall it but it wont even uninstall, because it "stops working". I am perplexed and since I pay monthly for spotify I would like some help. Fortunately it still works on my smart phone, just not my computer. So I can make do with my spotify experience, but I would like to have the full experience by being able to have it on my computer as well. Please respond soon. 

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tylerwithano
Posts: 6
Registered: ‎20-05-2013

Re: Spotify has stopped working

I've tried to run as admin, also tried to open in compatibility mode but they all fail because it "stops working"

Liam
Posts: 4,434
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Registered: ‎10-04-2012
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Re: Spotify has stopped working


tylerwithano wrote:

So, I have been using spotify premium for awhile, every single day. Yesterday I tried to open it and it wouldn't open Microsoft windows error popped up and said "Spotify has stopped working" it then continues to not respond. Over and over again it will not respond. I tried to uninstall it but it wont even uninstall, because it "stops working". I am perplexed and since I pay monthly for spotify I would like some help. Fortunately it still works on my smart phone, just not my computer. So I can make do with my spotify experience, but I would like to have the full experience by being able to have it on my computer as well. Please respond soon. 


What version of windows are you using, also have you tried uninstalling it from the control panel?

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tylerwithano
Posts: 6
Registered: ‎20-05-2013

Re: Spotify has stopped working

I am running windows vista home, and yes I tried to uninstall it from the control panel but the error message just popped up again and wouldn't begin the uninstall

Liam
Posts: 4,434
Topics: 140
Kudos: 1,551
Ideas: 16
Solutions: 448
Registered: ‎10-04-2012
I'm a Community Rock Star

Re: Spotify has stopped working


tylerwithano wrote:

I am running windows vista home, and yes I tried to uninstall it from the control panel but the error message just popped up again and wouldn't begin the uninstall


Please could you try a manual uninstall by deleting all Spotify files, and then try reinstalling?

 

Liam

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tylerwithano
Posts: 6
Registered: ‎20-05-2013

Re: Spotify has stopped working

That got me a little bit further....=/ But now after the installer loaded and begain the install it said " Spotify could not be started" (error code:17)

Liam
Posts: 4,434
Topics: 140
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Ideas: 16
Solutions: 448
Registered: ‎10-04-2012
I'm a Community Rock Star

Re: Spotify has stopped working


tylerwithano wrote:

That got me a little bit further....=/ But now after the installer loaded and begain the install it said " Spotify could not be started" (error code:17)


Just asking what error 17 is :P

 

Did you run the installer with admin permissions?

 

Liam

Peter
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Re: Spotify has stopped working

Does using the full installer package help at all?: http://download.spotify.com/Spotify%20Installer.exe

 

Peter

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tylerwithano
Posts: 6
Registered: ‎20-05-2013

Re: Spotify has stopped working


LiamW wrote:

tylerwithano wrote:

That got me a little bit further....=/ But now after the installer loaded and begain the install it said " Spotify could not be started" (error code:17)


Just asking what error 17 is :P

 

Did you run the installer with admin permissions?

 

Liam


It wont let me another error message comes up and says "please install spotify using a normal account instead of an administer account" that is crazy ive never not been able to run as admin if i choose to before 0.o?????????

Peter
Posts: 45,284
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Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Spotify has stopped working


tylerwithano wrote:

LiamW wrote:

tylerwithano wrote:

That got me a little bit further....=/ But now after the installer loaded and begain the install it said " Spotify could not be started" (error code:17)


Just asking what error 17 is :P

 

Did you run the installer with admin permissions?

 

Liam


It wont let me another error message comes up and says "please install spotify using a normal account instead of an administer account" that is crazy ive never not been able to run as admin if i choose to before 0.o?????????


Did you upgrade to Windows Vista from Windows XP? (Seems off-topic but I think this might be a windows upgrade permissions issue). 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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