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Music Fan
vikingsfna23
Posts: 1
Registered: ‎16-02-2012

Spotify keeps crashing...

I recently had to restore my computer to it's out-of-the-box settings, and everything has been working completely normal, except spotify. I've uninstalled and reinstalled it 3 times now, but every time after I log in, it will load the regular screen like normal for about 15 seconds, then freeze, and close itself. When I re-open it, it asks me if i want to send a crash report, and I do. Is there a way to fix this? (I'm using windows 7)

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Moderator
Sam
Posts: 4,987
Registered: ‎19-01-2012

Re: Spotify keeps crashing...

[ Edited ]

Hey! 

 

Have you tried a reinstallation for Flash at all yet? Could you give this a try? You can do it like so...

 

1. Uninstall Spotify and remove all Spotify folders.
2. Complete uninstall of Flash (http://kb2.adobe.com/cps/141/tn_14157.html). In order to uninstall Flash you need to ensure it's not currently being used (basically have no programs running at all).
3. Restart your computer and install Flash again, from http://get.adobe.com/flashplayer/
4. Download and install the latest version of Spotify: https://www.spotify.com/download/

 

Let me know how you get on.

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Music Fan
Christoph
Posts: 1
Registered: ‎17-04-2012

Re: Spotify keeps crashing...

I don't know if it's a weird conscience but ever since our Digital Nazi Socialist Zuckerberg got his hands on Spotify..among other things (been using this thing when it was in Europe) it's been crashing more thannnn ever. Not to mention privacy is out the window.. It's like **bleep**ting on the 50 Yardline during the superbowl..Everyone can see you, It's like audio sneak paparazzi..for christ sakes.. No Zuckerberg I don't want all my friends knowing that the song "Girls Just Want To Have Fun" is my guilty pleasure and that I am listening to it. And yes I know there is a new setting now.. but geez us this guy is a butthead.

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Moderator
Sam
Posts: 4,987
Registered: ‎19-01-2012

Re: Spotify keeps crashing...

Just to clarify, Spotify is not owned by Facebook. I can see you've linked your account with your Facebook. You are able to disconnect if you wish. Just head to 'Preferences' in your Spotify. You can also control all your sharing and social settings from here.

Nice guilty pleasure though. I think we'd all be lying if we said we didn't like that. 'Careless Whisper' is obviously up there too.
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Music Fan
Anouk
Posts: 1
Registered: ‎21-04-2012

Re: Spotify keeps crashing...

I have tried all the above, but it still crashes.

When I try to login with my facebook account it says the login name/password is incorrect. But I've double checked by loginout of facebook and login in again, and my username/password are correct!

When I login with my spotify account it crashes as soon as it opens.

 

Help!

Music Fan
Jeepers76
Posts: 1
Registered: ‎24-04-2012

Re: Spotify keeps crashing...

Mine is doing the same. I've only just set up my account and after one day of being able to use spotify, I haven't been able to listen to a single track since. Any ideas?

 

Moderator
Richard
Posts: 4,327
Registered: ‎19-01-2012

Re: Spotify keeps crashing...

Hey Jeepers76, welcome to the Community.

 

At what point is the crash happening? I'd try reading through all the instructions to see if they help.

 

Reinstalling Flash is definitely a useful first step: http://get.adobe.com/flashplayer/

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Music Fan
primatet
Posts: 1
Registered: ‎24-04-2012

Re: Spotify keeps crashing...

Im sick of spotify connecting to facebook. spotify started crashing instantly when the stupid facebook connection started.

Have tried flash player reinstall, reboot, removed facebook connection both in face book and on spotify

 

Wimp works fine, guess ill put my money there instead.

Music Fan
Joose
Posts: 1
Registered: ‎11-08-2012

Re: Spotify keeps crashing...

Seems as though this is a dead discussion, but I've just recently started having the same issue, spotify crashes immediately after launch. I'm using Google Chrome, so I have the latest version of Flash Player. I've just recently installed the latest version of spotify following the instructions listed on the help page. I thought it may have been a security issue with Window's but spotify still crashes when I run it as an administrator.

neo-x
Posts: 917
Kudos: 2,024
Solutions: 70
Registered: ‎27-04-2012

Re: Spotify keeps crashing...

You have UAC enabled? Chrome has its own "Flash", so installing the Flash from Adobe website using IE etc, "might" help.

Everyone having issues with Spotify - Has there been any Windows updates or anything that you have updated / installed / changed before it stopped working?

                                                                      IDEAS: Device Management | Recover Deleted Items


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