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Music Fan
keesvdlaan
Posts: 1
Registered: ‎21-10-2012

Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

I just discovered that I cannot connect with spotify, even tough there is no problem with my internet connection.

Im kind of in a hurry to cononect because I have some download credits that expire tomorrow..

 

Anyone experiencing the same problems?

Any tips for fixing this?

 

 

Peter
Posts: 43,023
Kudos: 11,862
Solutions: 3,263
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

Hey! Welcome to the community :)

 

Do you get any error messages when you try and connect? Posting them here would be a great help! ;)

Also are you running any security or firewall software? Some programs automatically block Spotify because it uses peer-to-peer connections, so you will need to add it as an exception in your software.

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

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Music Fan
DiscoCoul
Posts: 1
Registered: ‎21-10-2012

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

Hi, I am experiencing the same issue !
Peter
Posts: 43,023
Kudos: 11,862
Solutions: 3,263
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly


DiscoCoul wrote:
Hi, I am experiencing the same issue !

Welcome :)

 

Any error messages or numbers?

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter Meet Peter Rock Star Jam 2014


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Liam
Posts: 4,397
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Registered: ‎10-04-2012
I'm a Community Rock Star

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

Hey all, try restarting your internet connection (disconnect/reconnect wifi, pull the ethernet out etc).

Then open spotify again. If that doesn't work, reinstall :)
Posted by Liam, Please give Kudos
Music Fan
areis1688
Posts: 1
Registered: ‎27-06-2013

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

i actually had the same problem than i looked at what peerblock was blocking and it was demolishing all spotify ip addresses so you will have to alter your lists if using this program

Music Lover
Jason3610
Posts: 2
Registered: ‎12-08-2014

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

um, i had the same problem which persisted for more than 2 weeks. my webplayer seemed to work fine but the desktop app wouldnt connect even though my internet was fine.

 

i think i just fixed it by running spotifyhelper.exe and spotifywebhelper.exe which i found in the C:\Users\<username>\AppData\Roaming\Spotify\Data folder.

 

not sure what caused them to stop running. Please reply here if it works for anyone else having this issue

Festival VIP
Ofir
Posts: 10
Registered: ‎12-07-2014

Re: Spotify won't connect altough the rest of my internet based programmes are functioning perfectly

It actually did work for me! Thanks!

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