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Music Fan
laban93
Posts: 1
Registered: ‎06-06-2012

Spotify won't go online

Hey!

My spotify premium account wil not go online, either on my android phone or on my computer! What do i do?

Spotify
David
Posts: 3,648
Registered: ‎19-01-2012

Re: Spotify won't go online

Hey there!

 

Weird - Okay, let's try and get this sorted. First of all, I'd recommend a Clean Reinstall on both your devices.

 

Failing that, it might be a connection issue. On your computer, check to see if you have any firewall / antivirus programs running. If so, add Spotify to the exceptions list. For your Android device, you might want to try installing this preview version

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Spotify
Garage Band
ErikG
Posts: 31
Registered: ‎06-06-2012

Re: Spotify won't go online

It may also be that you accidently have made a change in "Edit -> Preferences -> Proxy". If you use an invalid proxyserver you will not be able attain a connection in spotify.

Music Fan
FreshPow
Posts: 1
Registered: ‎06-09-2012

Re: Spotify won't go online

I noticed after some upgrade that the proxy setting got changed to "auto-detect" and this causes Spotify to be off-line while it looks for a proxy.  Edit/Preferences/Proxy and set to none.  I also noticed my play list somehow got set to not available offline.  That is annoying!  Click on the playlist and select "Available Offline".

Music Fan
JohnnyCash
Posts: 1
Registered: ‎16-01-2013

Re: Spotify won't go online

Mine wouldn't go online either on my android and all I did was log off then log back on. Now it works.
Concert Regular
Superlee03
Posts: 4
Registered: ‎22-03-2013

Re: Spotify won't go online

Hi, I was in Australia for 5 weeks last October & since I came back to UK I can't go online. It keeps telling me to Upgrade to premium because I'm out of the country!!! Can you help please?

Peter
Posts: 41,824
Kudos: 11,491
Solutions: 3,194
Registered: ‎03-07-2012

Re: Spotify won't go online


Superlee03 wrote:

Hi, I was in Australia for 5 weeks last October & since I came back to UK I can't go online. It keeps telling me to Upgrade to premium because I'm out of the country!!! Can you help please?


Hey! Welcome to the community :) 

 

You just need to update your country to UK on your online profile and you should be able to listen again ;) 

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter spoti.fi/meetpeter


If this post was helpful, please add kudos below!

Concert Regular
Superlee03
Posts: 4
Registered: ‎22-03-2013

Re: Spotify won't go online

Hi Peter, it won't let me do that, its telling me I have to "upgrade to premium" to change my location!! Whats that all about?

Peter
Posts: 41,824
Kudos: 11,491
Solutions: 3,194
Registered: ‎03-07-2012

Re: Spotify won't go online

That is strange, you should be free to change your location to the country you are in (if Spotify has launched there). 

Are you connecting via a VPN, proxy or company network that might be hiding your IP address? 

 

There is also a dedicated topic if you are having issues with a link to get in touch with the team here.

 

Peter

Peter
Spotify Community Yoda and Bug Whisperer

Spotify Last.FM Twitter spoti.fi/meetpeter


If this post was helpful, please add kudos below!

Music Fan
Singer86
Posts: 1
Registered: ‎22-03-2013

Re: Spotify won't go online

I am having a similar issue!

 

I have moved to Madeira (Portugal) to work and now cannot go online with Spotify. I have reinstalled and checked my firewall, all that's done is delete all my music. I have checked my Proxy, changed it to No Proxy, still nothing. I have tried to change my country but it keeps declining my card details.....I really need this to work now!!!!

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