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Music Lover
glacios
Posts: 2
Registered: ‎09-02-2013

Spotify won't start

[ Edited ]

Hello,

recently i got a problem with spotify. i'm running windows 8 but spotify works great for months. i dont know what happened but since a few days i can't start spotify. if i run it, the windows loading mouse-icon shows up for a bunch of seconds but the program does not appear. no login-screen, no menu, no interface, nothing. just as i didn't start it.

strange thing ist that the spotify process is shwon in the taskmanager!? i tried to reinstall spotify several times and everytime it works till i reboot the computer. then same thing again. that freaks me out a bit. i even tried different compatibility modes from win xp to win 7. nothing changes. can you help me?

Peter
Posts: 45,265
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Solutions: 3,398
Registered: ‎03-07-2012
I'm a Community Rock Star

Re: Spotify won't start

Hey! Welcome to the community :) 

 

I would suggest you have a read at all the fixes and work arounds for Windows 8 in this topic.

Mainly, do you have Internet Connection Sharing enabled, if so it seems to cause issues with Spotify. 

 

Peter

Peter
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Music Lover
glacios
Posts: 2
Registered: ‎09-02-2013

Re: Spotify won't start

Nope. Still doesn't work.

ICS was never enabled cause i don't need it in my network.

Concert VIP
cerberus
Posts: 6
Registered: ‎31-10-2012

Re: Spotify won't start

got the exact same problem and tried the stuff in the w8 topic, with no success

 

 (copy from other win 8 topic)

if idownload spotify and reinstall it, so that it isnt updated it can run, but only till i press update or close it, at which point i can't start it again.

 

if i check task manager, it shows that spotify is running as a background process, that is taking 25% of my cpu

 

Gig Goer
cmenke1983
Posts: 3
Registered: ‎22-02-2013

Re: Spotify won't start

I'm having the same problem. With windows 8 64 Bit and a triple screen setup (Eyefinity on and off). I suspect it starts properly, but the window goes to coordinates that aren't visible. I tried moving it using ALT-SPACE-V but no luck because its not a normal window.

 

This started only 3 weeks or so ago. I had it running fine on Windows 8 before.

 

I do not use ICS.

 

Music Lover
rorymacleod
Posts: 2
Registered: ‎22-02-2013

Re: Spotify won't start

I had the same problem on Windows 7 x64 - Spotify would close as soon as I started it without showing any UI. Each time, the Windows Event Log contained an entry like this:

 

Faulting application name: spotify.exe, version: 0.8.8.347, time stamp: 0x511c5a9e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000001d
Fault offset: 0x00010011
Faulting process id: 0xee0c
Faulting application start time: 0x01ce11057d7d70c0
Faulting application path: C:\Program Files (x86)\Spotify\spotify.exe
Faulting module path: unknown
Report Id: bbef32ec-7cf8-11e2-8664-005056c00008

 

I found that uninstalling and reinstalling got me past the problem.

Gig Goer
cmenke1983
Posts: 3
Registered: ‎22-02-2013

Re: Spotify won't start

The uninstallier doesn't launch either -- in fact, Spotify itself seems to be the uninstaller.

Music Lover
rorymacleod
Posts: 2
Registered: ‎22-02-2013

Re: Spotify won't start

[ Edited ]

Are you uninstalling from the "Add/Remove Programs" window? It was Windows Installer that appeared when I did it.

 


You're right. I had an old version installed (0.5.x) and it seemed to remove the newer (0.8.8) version along with it. On another machine that only had the latest version installed, I wasn't able to uninstall at all. Instead, I found that just getting the latest SpotifySetup.exe and reinstalling it fixed things.

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