09-02-2013 11:48 PM - edited 09-02-2013 11:51 PM
recently i got a problem with spotify. i'm running windows 8 but spotify works great for months. i dont know what happened but since a few days i can't start spotify. if i run it, the windows loading mouse-icon shows up for a bunch of seconds but the program does not appear. no login-screen, no menu, no interface, nothing. just as i didn't start it.
strange thing ist that the spotify process is shwon in the taskmanager!? i tried to reinstall spotify several times and everytime it works till i reboot the computer. then same thing again. that freaks me out a bit. i even tried different compatibility modes from win xp to win 7. nothing changes. can you help me?
10-02-2013 01:29 AM
Hey! Welcome to the community :)
I would suggest you have a read at all the fixes and work arounds for Windows 8 in this topic.
Mainly, do you have Internet Connection Sharing enabled, if so it seems to cause issues with Spotify.
If you found this post helpful please share kudos! Also if this answers your question please hit the solution button.
Having the same issue? Press the "Me too" button!
I am a Spotify Community Expert - I DO NOT work for Spotify
20-02-2013 09:23 AM
got the exact same problem and tried the stuff in the w8 topic, with no success
(copy from other win 8 topic)
if idownload spotify and reinstall it, so that it isnt updated it can run, but only till i press update or close it, at which point i can't start it again.
if i check task manager, it shows that spotify is running as a background process, that is taking 25% of my cpu
22-02-2013 11:02 AM
I'm having the same problem. With windows 8 64 Bit and a triple screen setup (Eyefinity on and off). I suspect it starts properly, but the window goes to coordinates that aren't visible. I tried moving it using ALT-SPACE-V but no luck because its not a normal window.
This started only 3 weeks or so ago. I had it running fine on Windows 8 before.
I do not use ICS.
22-02-2013 02:32 PM
I had the same problem on Windows 7 x64 - Spotify would close as soon as I started it without showing any UI. Each time, the Windows Event Log contained an entry like this:
Faulting application name: spotify.exe, version: 0.8.8.347, time stamp: 0x511c5a9e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000001d
Fault offset: 0x00010011
Faulting process id: 0xee0c
Faulting application start time: 0x01ce11057d7d70c0
Faulting application path: C:\Program Files (x86)\Spotify\spotify.exe
Faulting module path: unknown
Report Id: bbef32ec-7cf8-11e2-8664-005056c00008
I found that uninstalling and reinstalling got me past the problem.
22-02-2013 02:46 PM - edited 23-02-2013 01:07 PM
Are you uninstalling from the "Add/Remove Programs" window? It was Windows Installer that appeared when I did it. You're right. I had an old version installed (0.5.x) and it seemed to remove the newer (0.8.8) version along with it. On another machine that only had the latest version installed, I wasn't able to uninstall at all. Instead, I found that just getting the latest SpotifySetup.exe and reinstalling it fixed things.