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Festival Fanatic
Sir_Lurchalot
Posts: 8
Registered: ‎11-05-2012

Re: Stream Keeps Cutting Out

I have a dedicated leased line coming into my office which I can assure you is not throttled, hence the £800 per month we pay for it.   How can this same problem be happening with this type of line?

Bedroom Songwriter
b8sso
Posts: 17
Registered: ‎14-05-2012

Re: Stream Keeps Cutting Out

Hi all

I have been addicted to Spotify for ages now, but over the past two weeks I have suffered the same drop outs everyone else is experiencing in this thread.

I too believe it is a problem with Spotify. Its only started to happen recently and its not a problem with my internet connection (with Virgin) as I am amongst other things able to stream from Classics Online with no problem at all.

Spotify need to acknowledge this and fix it quick.

I have done everything they suggested I do to no avail like many other customers here.

I am paying £9.99 for what up until 2 weeks ago was a brilliant service. However at the moment it is becoming increasingly frustrating and if the problem is not rectified soon will have to quit.

Oh it's just dropped out again.

Garage Band
Chukky
Posts: 18
Registered: ‎05-05-2012

Re: Stream Keeps Cutting Out

Spotify has run on my Mac almost without problems in a couple of days, but this evening the problem is back again. But this time even worse than before. The music pauses constantly, and when searching for music on Spotify, I do not get any response from the program most of the time.
Music Lover
tur3
Posts: 2
Registered: ‎15-05-2012

Re: Stream Keeps Cutting Out

I have the same problem and I'm in Finland. I can't even listen to a single song without the stream cutting out every few seconds. Would really appreciate a solution to this problem as I wouldn't want to have to cancel my subscription.

Bedroom Songwriter
b8sso
Posts: 17
Registered: ‎14-05-2012

Re: Stream Keeps Cutting Out

Hi all

Latest reply from spotify just suggests that I contact my ISP provider to "see if they are throttling peer to peer".

Can't see that this is the problem as I use Classics Online and stream from them with no problem whatsoever.

Interesting to note that ti is not just happening in the UK as well.

Community Legend
timiambeing
Posts: 119
Registered: ‎13-02-2012

Re: Stream Keeps Cutting Out

[ Edited ]

Here we go again! :-( You know if an online streaming service can't stream it really is pretty much useless - no? I have had months of error free streaming (apart from the odd glitch would could easily be wireless) so I got rid of my offline status for all playlists (I was over the 3,333 limit anyway!) and w week later this stuttering happens again! It's not throttling as I still have Little Snitch installed from the last BT throttling fiasco and when brought into action again it makes no difference. Its also not wireless or network issues as the actual timebar pointer simply stops, the music starts again when the timer starts - so somewhere at the Spotify end of things nothing is being sent and nothing is arriving - or the software client has broken?

 

I am now listening to a playlist I was having problems with offline - no problems at all.

 

Have a root around Spotify and drop some info in here please....

 

PS. I have rebooted Mac and Spotify.

Bedroom Songwriter
b8sso
Posts: 17
Registered: ‎14-05-2012

Re: Stream Keeps Cutting Out

Hi all

Just to confirm

I contacted my ISP (Virgin) and their reply was:

 

 We do not have anything in place to throttle p2p services or to cap anything.

 

So there we have it.

Come on Spotify sort this out.

Garage Band
Chukky
Posts: 18
Registered: ‎05-05-2012

Re: Stream Keeps Cutting Out

If throttle is the problem, why does it not occure all the time, but only now and then????????? If throttle is the problem, why is it a new problem (during the last 2 weeks)????????

My ISP is SydEnergi (Denmark)

Bedroom Songwriter
b8sso
Posts: 17
Registered: ‎14-05-2012

Re: Stream Keeps Cutting Out

Hi all

Here is my latest reply from Spotify. God help me!

__________________________________
Hi Clive,
Thanks for your patience. I'm very sorry to hear you have been experiencing issues.
I appreciate that Classics Online is streaming okay, however it seems we use different technology to stream our music, so I need to locate the root cause of the problem that is affecting the Spotify application to not run correctly.
In order for me to do this, I need you to provide the following information:
Are you using any third party spotify apps i.e Remotes? Are you running any cache clearing or internet security apps? Are you running DSBridge sound? Have you disabled the "Hardware Accelerator" in your Spotify client through the preferences option?
When did the issue occur and were there any changes to anything relevant around the same time? Does the problem occur at certain times of the day or in certain conditions? Are you receiving any warning messages?
Have you got Adobe Flash player 10.1?
Can you try going to Spotify.com and change your password, then log back into your device using your username b8sso (not your email address) and new password.
Then see if the problem persists.
Please advise me on your outcome.
Kind Regards,
Tristan
Spotify Customer Support

 

 

 

 

Music Lover
tur3
Posts: 2
Registered: ‎15-05-2012

Re: Stream Keeps Cutting Out

What operating system are you on? I tried Spotify on my girlfriend's macbook pro running Snow Leopard and it works without any problems but on my macbook running Leopard the problem persists. I think it's quite unfortunate if Spotify doesn't run properly under Leopard anymore as I have no plans on upgrading the operating system on my mid-2007 macbook.

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